Dunkin'
411 9th Ave, New York
(212) 564-0651
Recent Reviews
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I wouldn't waste my time, even to give them a star. The cashier Ahmed, completely messed up my order. I had to say twice what I wanted. But, he was nice to someone else. Completely disrespectful to me. I think all these people who gave them 5 stars, are friends or family members of them.
Atmosphere: 1
Food: 1
Service: 1
Overall a mid place. Service is weak - employees are lazy to even put out the order properly on a tray where mobile orders are awaiting. Burgers are ok - a bit blend but for the fraction of the price it seems doable. 6$ meal deal came in handy though. Their Americano is really good btw
Atmosphere: 3
Food: 3
Service: 3
Austin and Rahman are both amazing at what they do and are always great service when I’m in town!
Atmosphere: 5
Food: 5
Service: 5
Very great service from Austin and Rahaam. I am a daily iced coffee drinker and any time I see Austin in I’m so happy after mobile ordering cause he always makes them so good! Any other Dunkin I go to usually can be inconsistent. Both were very nice and polite!
Atmosphere: 5
Food: 5
Service: 5
They don't know how to make drinks, it's their job but apparently it's up to me to teach them. Made a mistake in the orders, as a result they stole my money. They don't even bother to type an order, never seen that... Plus they are rude and not very hygienic.We can no longer trust anyone, the level of service is rapidly deteriorating. This level of mediocrity should be prohibited by law... In the meantime, run away.
Atmosphere: 1
Food: 1
Service: 1
None of them know how to make ice lattes ! Even the manager, first she puts milk and sugar and espresso then the ice !! All their coffees come out like water and milk !!! I have the Dunkin’ Donuts near my house and they make the best ice latte’s!It is a shame Because I work nearby and I love ice lattes from Dunkin!! Not ordering from them anymore!
I did a mobile order for a bagel with butter on rhe side. They gave me a bagel with cream cheese instead. I understood that there was only one person doing orders and the register; however it was written down on the bag.
Their midnight is terrible.
Atmosphere: 3
Food: 1
Service: 1
Please change your hours here because it says it closes at 10 step 9 30 and they no longer sell it because it is
Atmosphere: 2
Great Customer Service from Dunkin Employee , Mr . Mohammed who took care of me just now ??Very
Atmosphere: 5
Service: 5
Restaurantji Recommends
Terrible, very bad service, I came to pick up a delivery and they are still angry because Noe they have it ready
I do love this Dunkin. It’s my second go-to and they have a lovely staff and good coffee
Atmosphere: 5
Food: 5
Service: 5
Very good customer service the young men are very courteous
Atmosphere: 5
Food: 5
Service: 5
Slow store!! Workers looked depressed, moves like snails
They really do at good job please keep been like that I recommend this
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hazelnut Iced Coffee
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