The two girls were so sweet and made my drink correctly and even made sure i liked it before i left. Thank you for being so nice especially because this area has a lot of crazy and rude people you encounter.
Atmosphere: 5
Food: 5
Service: 5
Omer Moh
This location needs lots of training on, how to use their POS and how to interact with customers, the and staff that process food including manager are nice, but the cashier staff is poorly trained, they do not know how to interact properly and respectfully with customers, cashiers overcharge for their products and upon requesting for correction, cashiers get upset, and I am posting this after same incident happened to me for about 5 times, as a customer I would not appreciate that, cashiers should know the right prices and how to behave in a kind professional manner. I don’t have to carry an old receipt or to open my app all the times to get the right prices. Hope this gets to the management and your staff does not get into any trouble but gets some education on this instead. Thank you !
Atmosphere: 4
Food: 4
Service: 1
Supriya Juneja
There was a literal roach in my cold brew today…. A ROACH. And there is no way it got in after the fact bc I had my straw in the whole time.
Aigerim K
Unfortunately, my recent visit to Dunkin was very disappointing. The donuts I purchased were far from fresh — they were dry, hard, and tasted as if they had been sitting out for hours. It was frustrating, especially since I stopped by specifically for fresh pastries. The service didn’t help the experience either. The staff were noticeably rude and dismissive, responding in a sharp, almost irritated tone to simple questions. It made me feel unwelcome and rushed, as if helping customers was an inconvenience. Overall, I left feeling let down and dissatisfied. I truly hope Dunkin improves both the freshness of their products and the attitude of their staff, because this kind of experience makes it hard to want to return.
Atmosphere: 1
Food: 1
Service: 1
Andre RT
They give you the wrong coffee
Atmosphere: 3
Food: 1
Service: 1
מקסימיליאן סטרצב
Good place for morning coffee and snack
Atmosphere: 5
Food: 5
Service: 5
Maximilian Startsev
Good place for morning coffee and snack
Atmosphere: 5
Food: 5
Service: 5
Gabriella
I ordered an iced coffee here and it was immediately stolen lol. But the employees were really kind and happily made me a new drink. Great location in midtown. No seating or anything inside and it’s a little crusty looking on the outside, but is super convenient for a quick pick-me-up. Overall, would recommend, but pick up your order quickly if you order online because piranhas are waiting!
Atmosphere: 2
Food: 4
Service: 5
Nata Nac
I had a terrible experience today, that people don’t respect the instructions that you give them for your coffee and they are also so rude, I order my coffee there and today they pumped 4 pumps of sugar caramel instead of 1 how I requested, I watched her do it! And the bottle had in big letters CARAMEL! she was rude when I called her out and she ignore my order for 10 minutes on purpose 😡I requested my order asap at 4:30 and she wait until finish all the orders to make my coffee again I had to wait 10 minutes more making me get late, and she was complaining in another language with her coworker thinking that I didn’t understand. That people is so rude and terrible service , this brand should be more responsible about the people they hire even more talking about food and drinks , I will definitely never going to buy anything there anymore I can’t not trust that they are clean and honest . Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Ahmed Mohamed
A coffee shop without a single plug. Just garbage and it’s done on purpose so 1 star on purpose.
Cashiers, coffee makers and all the employees, are on point, but the older Spanish lady that cooks the food, always burns the bread, croissants and tots. Please teach her how NOT to burn food!
Stephanie GPN
Wonderful place with friendly staff yeah there are waiting times but it’s to be expected, this is NYC! And if you can’t wait just let staff know you are in a rush. It’s really that simple. I can’t complain anything. Staff member Berta she’s been there for many years and without her, I think the food service would have been downhill. She keeps order and is very neat regarding the food section. The manager Marta works very hard to keep the store always clean and healthy. I’ve been to many Dunkin’ Donuts but this place really takes the price at best customer service.
Meli Cruz
Service terrible place dirty
Andrew Diaz
Terrible. Dry. Old. Crusty. Worker had an attitude.
K F
Wonderful and fast service. We ordered a sourdough sandwich, a bacon egg and cheese bagel and a bacon egg and cheese croissant and everything was fresh and delicious. This location was also very clean. I would recommend it to everyone.
The two girls were so sweet and made my drink correctly and even made sure i liked it before i left. Thank you for being so nice especially because this area has a lot of crazy and rude people you encounter.
Atmosphere: 5
Food: 5
Service: 5
This location needs lots of training on, how to use their POS and how to interact with customers, the and staff that process food including manager are nice, but the cashier staff is poorly trained, they do not know how to interact properly and respectfully with customers,
cashiers overcharge for their products and upon requesting for correction, cashiers get upset, and I am posting this after same incident happened to me for about 5 times,
as a customer I would not appreciate that, cashiers should know the right prices and how to behave in a kind professional manner. I don’t have to carry an old receipt or to open my app all the times to get the right prices.
Hope this gets to the management and your staff does not get into any trouble but gets some education on this instead.
Thank you !
Atmosphere: 4
Food: 4
Service: 1
There was a literal roach in my cold brew today…. A ROACH. And there is no way it got in after the fact bc I had my straw in the whole time.
Unfortunately, my recent visit to Dunkin was very disappointing. The donuts I purchased were far from fresh — they were dry, hard, and tasted as if they had been sitting out for hours. It was frustrating, especially since I stopped by specifically for fresh pastries.
The service didn’t help the experience either. The staff were noticeably rude and dismissive, responding in a sharp, almost irritated tone to simple questions. It made me feel unwelcome and rushed, as if helping customers was an inconvenience.
Overall, I left feeling let down and dissatisfied. I truly hope Dunkin improves both the freshness of their products and the attitude of their staff, because this kind of experience makes it hard to want to return.
Atmosphere: 1
Food: 1
Service: 1
They give you the wrong coffee
Atmosphere: 3
Food: 1
Service: 1
Good place for morning coffee and snack
Atmosphere: 5
Food: 5
Service: 5
Good place for morning coffee and snack
Atmosphere: 5
Food: 5
Service: 5
I ordered an iced coffee here and it was immediately stolen lol. But the employees were really kind and happily made me a new drink. Great location in midtown. No seating or anything inside and it’s a little crusty looking on the outside, but is super convenient for a quick pick-me-up. Overall, would recommend, but pick up your order quickly if you order online because piranhas are waiting!
Atmosphere: 2
Food: 4
Service: 5
I had a terrible experience today, that people don’t respect the instructions that you give them for your coffee and they are also so rude, I order my coffee there and today they pumped 4 pumps of sugar caramel instead of 1 how I requested, I watched her do it! And the bottle had in big letters CARAMEL! she was rude when I called her out and she ignore my order for 10 minutes on purpose 😡I requested my order asap at 4:30 and she wait until finish all the orders to make my coffee again I had to wait 10 minutes more making me get late, and she was complaining in another language with her coworker thinking that I didn’t understand. That people is so rude and terrible service , this brand should be more responsible about the people they hire even more talking about food and drinks , I will definitely never going to buy anything there anymore I can’t not trust that they are clean and honest . Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
A coffee shop without a single plug. Just garbage and it’s done on purpose so 1 star on purpose.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Cashiers, coffee makers and all the employees, are on point, but the older Spanish lady that cooks the food, always burns the bread, croissants and tots. Please teach her how NOT to burn food!
Wonderful place with friendly staff yeah there are waiting times but it’s to be expected, this is NYC! And if you can’t wait just let staff know you are in a rush. It’s really that simple. I can’t complain anything. Staff member Berta she’s been there for many years and without her, I think the food service would have been downhill. She keeps order and is very neat regarding the food section. The manager Marta works very hard to keep the store always clean and healthy. I’ve been to many Dunkin’ Donuts but this place really takes the price at best customer service.
Service terrible place dirty
Terrible. Dry. Old. Crusty. Worker had an attitude.
Wonderful and fast service. We ordered a sourdough sandwich, a bacon egg and cheese bagel and a bacon egg and cheese croissant and everything was fresh and delicious. This location was also very clean. I would recommend it to everyone.
Atmosphere: 5
Food: 5
Service: 5
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