Dunkin'
266 1st Ave., New York
(212) 533-4189
Recent Reviews
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gave my hash browns that were in the floor 0/10 experience absolutely unsanitary
Atmosphere: 1
Food: 3
Service: 1
Prices are so high and very bad service.
I had been there and I purchased a donut and in dunkin app I saw that there is an offer going on purchase anything and get a drink free.
I purchased a donut day before around evening and the girl was nice to and she gave me a free drink as per the offer without being asking but today I went over there in the morning and there was a different girl, I think she was the manager over there and she didn't gave me my free drink when I asked she said that no we have no offer going on, I showed her in dunkin app and she was like no you need to purchase drink and a donut will be free, I asked her to read and guess what she was unable to read english even she was unable to speak well
I don't know how dunkin is hiring these kind of people, I have no problem with dunkin and there food but the service over here is awefulllllll
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Dunkin Donuts, Blackberry Tea, Egg and Cheese
The woman is very nice and great at customer service
Atmosphere: 5
Food: 5
Service: 5
It's 45 degrees outside, so I order a hot coffee. Does this look like a hot coffee? The label says hot coffee, but there's ice cubes.
I understand that substitutions must be made from time to time for various reasons, but on this 40 degree day, who in their right mind substitute a hot coffee for one with ice cubes?
The remedy should be to refund the customer, right? Unfortunately that wasn't an option either. The restaurant proactively refunded the hot coffee and charged me for one with ice cubes, generating a 1.13 refund. So now I'm locked out of that option.
You think I can save this drink until the weather hits 80?!?!
Food: 2
Service: 1
It was so full that I finally just walked out of the line. But i'm assuming the food's good.
Atmosphere: 3
Food: 4
Service: 3
Very bad Americano! ?
Today there were four servers behind the counter and yet there was a long wait because they were helping customers one at a time, all the while socializing and laughing and joking with each other. They are clueless about customer service.
Atmosphere: 2
Food: 2
Service: 1
I came on a Sunday afternoon. It was empty. I got a sausage, egg, and cheese and a donut. The cashier was polite and the food came out hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Hash Browns
Don't go here in morning when there should be all kind of donuts but no they was out of just about everything.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Dunkin' is Dunkin' what can you say!
Atmosphere: 5
Food: 5
Service: 5
Came here today and asked for a Butter Pecan coffee. I received a different flavor which I believe was Pumpkin Spice. Told the lady and all she did was shake my cup and hand it back to me without trying to fix it. Slightly allergic to pumpkin so had to throw it out. The same lady kept looking at me when I was waiting to order and did nothing, just kept walking back and forth. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
They added a donation to my order even after I said no. General bad ambiance for a Dunkin, and a broken tv
Atmosphere: 1
Food: 3
Service: 1
There's one person in particular working there that makes you feel like local family establishment.
To busy for the amout of service wkers...Manger was rude and didn't know how to handle me with questions about my points.
Atmosphere: 1
Food: 5
Service: 3
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