Dunkin'
3504 Broadway, New York
(646) 240-4021
Recent Reviews
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DO NOT ORDER DUBAI SUNDAE HERE unless you want to be ripped off BAD. The young lady who made my sundae BARELY put any knafeh & TWO sad little scoops. To be paying almost $15 for that??? To top it off this location has the WORST customer service. The owners of this franchise clearly don’t care about their customers.
Atmosphere: 3
Food: 2
Service: 1
They never have midnight brew and every bagel or donut I got from here was stale
Food: 1
Service: 3
Listen it’s DD it’s not deep. staff’s great NEVER EVER RUDE! but i’m not here 2 talk about coffee. i understand the music is part of the neighborhood’s identity, but adding a little variety might appeal to customers!
Service: 5
Ordered coffee with less cream than normal and it was nearly white… not because it had lots of cream, but because the coffee was so watered down it was very light in color and tasted like nothing but hot water. So when I asked the employee to fix it, she took my cup, dumped some of it out and added more coffee to it—so now, while it tasted more like coffee, there was less of the pumpkin flavor I requested because instead of remaking it properly, she dumped it out (and spilled piping hot liquid all over her hand too). Unfriendly employees. Understaffed. The woman in front of me had a simple question about the app and the employee she asked quite literally refused to help her. Extremely rude and unacceptable. Unsurprisingly, they didn’t even have the item she was looking for because it seems like every Dunkin’ Donuts in the country is out of product or unable to make your order for one reason or another
Atmosphere: 2
Service: 1
so the cashier at this location has the nastiest attitude , she literally wouldn’t let me tell her the drink i wanted and how i wanted it . she proceeds to make my drink and i told her that i wanted another pump of pumpkin bc she gave me 1 instead of 3 but she walked away rolled her eyes and made me another drink. instead of jus adding pumpkin so the second drink had nothing but milk so another employee had to step in and make it for me and she did amazing. if u don’t like your job then don’t work there . no need to be mean to people .
Atmosphere: 4
Food: 5
Service: 3
Really nice people in a clean store.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
They are the most rude people and don’t want do their work, don’t recommend
2022 Fast service and nice. Anytime I’m visiting friends and family in Harlem this spot never disappoints.
2024OCT. The position drink was delicious and looked awesome. Great service again when I’m visiting.
Atmosphere: 5
Food: 5
Service: 5
Look at those cute store made donuts❤️❤️
I pre-orderd them for my daughter birthday tomorrow
Recommended dishes: Donuts
If you are lucky,sometimes you can get this kind of beautiful store maded Bakers choice donut with chocolate filling inside.
It was gorgeous and delicious I must say.I Bought 6 of them for my kids.
Recommended dishes: Donuts
Restaurantji Recommends
Always cleaned, and I must say the members are really friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Donuts, Triple Scoop of Ice Cream, Egg and Cheese, Hash Browns, Maple Sugar Bacon Breakfast Sandwich
This dunkin has the worst customer service. The males here have a bad attitude. And don’t make the drinks as good. Maybe look for another job? Where’s the management of this place?
SMH.
Food: 3
Service: 1
trash company. I’ve been around the world and dunking donuts is the worst donuts I’ve tried. just sugar and palm oil. how are they everywhere?
The mgr basma and distact mgr manjola are doing excellent job plus crew .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The mgr basma and distact mgr manjola are doing excellent job plus crew .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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