Customer service here is absolutely horrible. When placing my order explaining step by step what I wanted the cashier still input the order incorrectly. Instead of telling me my app did not scan to accumulate my points to redeem my free medium drink, he continued to charge me for two drinks instead of one. When I clearly told him his mistake the first time when placing the first order he refused to give me a refund. The employee Nanu wrung me up twice and messed up. I personally feel like he should be in the back instead of handling customers at the register. He also messed up the guy behind me order and gave him a completely different drink than what he ordered. I am a manager at Nike and the customer service that we give is nothing compared to Dunkin Donut on 57th ave and 125th street ny ny. I was completely and utterly shocked. Dunkin Donuts you guys have to do better.
Atmosphere: 1
Food: 5
Service: 1
Li
I only ordered a large black, unsweetened ice tea. It’s a $1 more ($4.99) than the location I visit everyday on 116th street. The staff were friendly though. He didn’t believe me when I told him I order the ice tea there for $3.99.
Atmosphere: 4
Food: 4
Service: 4
HonestReviews RealPlaces
nonsense establishment. they make horrible coffee at a place that already isn't known to have great coffee.
i'm trying the "2 weeks of free coffee w/ purchase" promo and; 1. each time i ordered a frozen coffee here the drink was always half melted(making it more like a very sweet coffee water) 2. they don't measure and mix the drinks to taste (the same drink i order in The Bx tasted WAY better despite being the SAME order) 3. they don't try to work to understand customer needs (a basic example being i stood at the to go counter for longer than necessary because they had my order out of reach but also no one was there to give/call out the orders?? so theyd make orders, say nothing, then make the next order. all the while orders are piling up around one another yet out of reach from any customer trying to pick it up)
tldr; unless you're like me and like free stuff you should go one block down to GinJan for a real café
Atmosphere: 2
Food: 1
Service: 2
Mitchell Leveille
Very unprofessional, Mr. Patel needs to be fired that was doing the donut lane
Atmosphere: 1
Food: 1
Service: 1
Michael
It was pretty fast but the service was not the best he barely spoke English it wasn't that great.
Stephanie Williams
Kid-friendliness: Helpful
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Zalmay Baron
Bad service, gave me uncooked
Atmosphere: 1
Food: 1
Service: 1
Dennis Carr
They get things and do things quick.
Trinity
Terrible coffee
Pofina V
Gave me the most dried out and smallest portion of breakfast taco I have ever seen. Seemed to have some issue with me wanting alot of cream in my coffee..
My statement to dunkin....I had an interesting experience at the dunkin on 57 E 125th street New York NY 10035. Dunkin is advertising a $3 sausage egg and cheese on a croissant as long as you buy a coffee that is a Med or Large. I bought a Medium sized cold brew (it's still a coffee) and the sale price of the $3 sandwich as well as a donut. The lady charged me standard prices and charged my card. I saw the sale on my receipt didn't reflect what was advertised. I mentioned it to the lady and asked her about it. She said it was for standard coffee or iced coffees only. I asked for a refund for the sandwich and she made a refusal. My sandwich wasn't made yet so I didn't see what the problem was. I asked for her name and she initially didn't want to tell me. She called someone on the phone but I already didn't trust her. since she didn't want to give me her name I snapped a picture of her because I didn't want her to give a false identity. she later mentioned that her name is Michelle. I received my sandwich and was just looking for my coffee. she then asked that I delete her picture from my phone. she then continued to the back of the store and grabbed someone to try to intimidate me. I told them I deleted it and left the dunkin. I had such a bad service and it could have been avoided by just giving me my refund and not trying to manipulate my bill. Please train the staff accordingly so matters like this come to a simple resolve and not escalate to what it did today. Thank You!!!!They are getting people left and right with this "promotion". watch your wallets
Atmosphere: 1
Food: 3
Service: 1
Danyelle Turner
Tooo expensive as well no manners
Lakey Bordley
OMG!!!!! Is all I can say. I went in for my coffee fix and I met the most amazing staff ever. Destiny and Jay was superb, the customer service Tyger both gave me was something you read about in books. The greeted me with a smile and their personalities were so great it reminded me that there is still people who is passionate about helping others. If management didn't recognize their work ethic before now is the time, they are unbelievably kind and awesome. And I just want to say thank you again Destiny and Jay. Please keep up the great and magnificent work that you guys do.
Tonekqua
Terrible coffee
Patron S.
Had a much better latte than what I had come to expect from Dunkin. I'm typically a Starbucks person since they actually tend to have half decent baristas, but I would come here again rather the nearby Starbucks. They're good and actually quality, at least the guy who made my drink. Thanks for making my morning.
Customer service here is absolutely horrible. When placing my order explaining step by step what I wanted the cashier still input the order incorrectly. Instead of telling me my app did not scan to accumulate my points to redeem my free medium drink, he continued to charge me for two drinks instead of one. When I clearly told him his mistake the first time when placing the first order he refused to give me a refund. The employee Nanu wrung me up twice and messed up. I personally feel like he should be in the back instead of handling customers at the register. He also messed up the guy behind me order and gave him a completely different drink than what he ordered. I am a manager at Nike and the customer service that we give is nothing compared to Dunkin Donut on 57th ave and 125th street ny ny. I was completely and utterly shocked. Dunkin Donuts you guys have to do better.
Atmosphere: 1
Food: 5
Service: 1
I only ordered a large black, unsweetened ice tea. It’s a $1 more ($4.99) than the location I visit everyday on 116th street. The staff were friendly though. He didn’t believe me when I told him I order the ice tea there for $3.99.
Atmosphere: 4
Food: 4
Service: 4
nonsense establishment. they make horrible coffee at a place that already isn't known to have great coffee.
i'm trying the "2 weeks of free coffee w/ purchase" promo and;
1. each time i ordered a frozen coffee here the drink was always half melted(making it more like a very sweet coffee water)
2. they don't measure and mix the drinks to taste (the same drink i order in The Bx tasted WAY better despite being the SAME order)
3. they don't try to work to understand customer needs (a basic example being i stood at the to go counter for longer than necessary because they had my order out of reach but also no one was there to give/call out the orders?? so theyd make orders, say nothing, then make the next order. all the while orders are piling up around one another yet out of reach from any customer trying to pick it up)
tldr; unless you're like me and like free stuff you should go one block down to GinJan for a real café
Atmosphere: 2
Food: 1
Service: 2
Very unprofessional, Mr. Patel needs to be fired that was doing the donut lane
Atmosphere: 1
Food: 1
Service: 1
It was pretty fast but the service was not the best he barely spoke English it wasn't that great.
Kid-friendliness: Helpful
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Bad service, gave me uncooked
Atmosphere: 1
Food: 1
Service: 1
They get things and do things quick.
Terrible coffee
Gave me the most dried out and smallest portion of breakfast taco I have ever seen. Seemed to have some issue with me wanting alot of cream in my coffee..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My statement to dunkin....I had an interesting experience at the dunkin on 57 E 125th street New York NY 10035. Dunkin is advertising a $3 sausage egg and cheese on a croissant as long as you buy a coffee that is a Med or Large. I bought a Medium sized cold brew (it's still a coffee) and the sale price of the $3 sandwich as well as a donut. The lady charged me standard prices and charged my card. I saw the sale on my receipt didn't reflect what was advertised. I mentioned it to the lady and asked her about it. She said it was for standard coffee or iced coffees only. I asked for a refund for the sandwich and she made a refusal. My sandwich wasn't made yet so I didn't see what the problem was. I asked for her name and she initially didn't want to tell me. She called someone on the phone but I already didn't trust her. since she didn't want to give me her name I snapped a picture of her because I didn't want her to give a false identity. she later mentioned that her name is Michelle. I received my sandwich and was just looking for my coffee. she then asked that I delete her picture from my phone. she then continued to the back of the store and grabbed someone to try to intimidate me. I told them I deleted it and left the dunkin. I had such a bad service and it could have been avoided by just giving me my refund and not trying to manipulate my bill. Please train the staff accordingly so matters like this come to a simple resolve and not escalate to what it did today. Thank You!!!!They are getting people left and right with this "promotion". watch your wallets
Atmosphere: 1
Food: 3
Service: 1
Tooo expensive as well no manners
OMG!!!!! Is all I can say. I went in for my coffee fix and I met the most amazing staff ever. Destiny and Jay was superb, the customer service Tyger both gave me was something you read about in books. The greeted me with a smile and their personalities were so great it reminded me that there is still people who is passionate about helping others. If management didn't recognize their work ethic before now is the time, they are unbelievably kind and awesome. And I just want to say thank you again Destiny and Jay. Please keep up the great and magnificent work that you guys do.
Terrible coffee
Had a much better latte than what I had come to expect from Dunkin. I'm typically a Starbucks person since they actually tend to have half decent baristas, but I would come here again rather the nearby Starbucks. They're good and actually quality, at least the guy who made my drink. Thanks for making my morning.
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