Dunkin'
1391 Madison Ave, New York
(212) 423-0190
Recent Reviews
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Look at the comment page, there's someone who have the same situation like ME! If I cold give 0, I WOULD ALSO DO THAT!!! This is not their first time having this issue. Every time I ask for something, they will give me a different one! They can not understand what the customer says. Terrible service with Terrible attitude!!!
Atmosphere: 1
Food: 1
Service: 1
They fast
Atmosphere: 4
Food: 5
Service: 5
If I could give 0 stars, I would. Every time I go and ask for loaded hashbrowns NO bacon, they ALWAYS give me bacon. EVERY.SINGLE.TIME. I said NO BACON. And one time, they ran out of queso for loaded hashbrowns. So, instead of saying sorry we ran out, they mixed RANCH into my queso. I was wondering why it smelt so sour, it was because they added RANCH. DO BETTER
Food: 1
Naznin always knows my usual go-to meal/breakfast. A clean, respectful, kind person. I recommend anyone to come here.
Atmosphere: 5
Food: 5
Service: 5
Naznin is a wonderful manager and always got my order quick. She is and was always friendly towards me and other customers. She is a hard worker and would rank her as #1 for manager.
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin’ 🍩 in NYC 🗽
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Donuts, Egg and Cheese, Bacon \u0026 Cheddar Omelet Bites, Baklava, Fried Mushrooms, Strawberry, Bacon Egg and Cheese, English Muffin, Sausage Egg and Cheese, Croissant, K-Cup Pods, Half Dozen Donuts, Classic Donuts, Plain Stuffed Bagel Minis, Dunkalatte, Coffee Roll, Loaded Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese
Son bumped head. Asked for ice. They wanted a dollar for ice....
Eva and the team always go above and beyond. The coffee is always fresh, and the service is prompt and courteous, even during the busy morning rush. This location is one of the gems!
Atmosphere: 5
Food: 5
Service: 5
This morning I decided to do something nice for my coworkers. So I stopped by and ordered a box of coffee and assorted donuts. While paying for my order, I heard the manager Eva at the other register greet the man behind me, she confirmed his order and instructed my cashier to prepare his box of six donuts (two jelly and 4 glaze) before I finished paying and before he even got to the register. I was in shock, the blatant disrespect. I asked why she’d be preparing his order that wasn’t even placed nor paid for before mine, she said my coffee wasn’t ready, but my donuts could’ve been box while the coffee was prepared. It was rude! Plain and simple, I felt less than. Like chop liver! I’ve been visiting this particular location for over 19 years, I started coming here consistently since 2005. Today was my last day at that branch, if my payment hadn’t already processed I would’ve cancelled my order. Eva needs to know and understand that all customers should be treated equally, no matter their race, or gender. It is unacceptable and worse to have been from a manager.
Atmosphere: 1
Food: 3
Service: 1
Horrible customer service. Called me stupid when they got my order wrong??? Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service, thank you ishan
The absolute friendliest Dunkin I’ve ever been to. Fast and accurate service, and clean store. Love these guys!
Atmosphere: 5
Food: 3
Service: 5
EVA IS NICE SHE MAKE MY CAFE ALWAYS TASTY
Kid-friendliness: Eva and Jannetul are wonderful because of how friendly they always are. I love coming to Dunkin because the coffee is yes fabulous and these 2 provide a boost to my day.
Kid-friendliness: Best DD ever love the Energy ?
Atmosphere: 5
Food: 5
Service: 5
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