This is an excellent and exemplary Dunkin in Washington heights! Everything is fresh and on point every time.
Atmosphere: 5
Food: 5
Service: 5
Marlene
Waited 20 minutes for coffee and burnt croissant.
Atmosphere: 1
Food: 1
Service: 1
LYNNE SUTCLIFFE
Busy DD Washington Heights location, always understaffed, so expect a wait. Be sure to make your order very clear and check it before leaving the store; (especially if you are not fluent in Spanish); we have had to have drinks re-made on more than one occasion when we ordered options like oat milk (which we were charged extra for) but the drink was not made with it. The staff is pleasant enough although stretched thin. The store is generally clean. They seem to have limited donut selections and do not restock popular favorites often enough, IMO, as I have often come in, later in the day but still well before closing time, looked in the near-empty case, and left with nothing. The larger DD location a few blocks over, next to the GWB/Marshall's on 177th Street and Broadway seems to have a better handle on this. As with all locations, if you have the app you may find it a better method of ordering - but still check your order before leaving the store.
Atmosphere: 1
Food: 3
Service: 1
Stephany
I have never seen employees at any establishment have SO many employees that don't know what they're doing. It's crazy over here! They all seem super confused and wander around looking lost! It took 4 employees to make a simple iced coffee for meš¤Æ
aissa collado
Itās always dirty in here with homeless sleeping on the tables. I ordered an iced macchiato and it came warm. When I told the worker she got mad like I was the one inconveniencing her. She proceeded to āremakeā my drink but really she put the hot macchiato into a cup of ice and thought I wouldnāt notice. Disgusting, I threw it away.
Atmosphere: 1
Food: 2
Service: 1
Margie Gettel
Bread had mold on it.
Atmosphere: 2
Food: 1
Service: 1
Angie S
Service is great, fast , accurate and easy to order and pick up.
Atmosphere: 5
Food: 5
Service: 5
Janel Feliciano
I have no issue with the food but i dont appreciate how rude the employees act when you are getting a pick up order i dont expect them to cator to me hand and foot but would appreciate not getting a death glare and attitude just for asking for my order
Atmosphere: 4
Food: 5
Service: 1
Siena Hastings
The hours listed are completely wrong! I showed up this morning at 7 when Google says it opens at 6, and it was pitch black inside! In addition, when I do go, it always sounds more like a club than a coffee shop. I practically have to scream my order and itās been wrong a couple of times because no one can hear anything over the full volume music!
Atmosphere: 1
Food: 2
Service: 2
A H
I had the best experience. I don't like to come to dunkin donuts because of the horrible customer service but this particular dunkin donuts was different. Alma was a delight! She was energetic and welcoming. I was greeted with a big smile. And the other ladies were kind and welcoming as well except for the one that wears the hijab over her head. The music was great, just a great experience.
But I went in the morning ordered paid with my card and when I saw my transaction it didnāt match the receipt they charged me almost $2 extra my order was $4.13 my transit was $5.97
Atmosphere: 5
Food: 5
Service: 5
Sarah Baek
Probably my favorite Dunkin - always good vibes here.
Atmosphere: 5
Service: 5
Gregory Blackmon
The ladies working are great but the cold brew here is not cold brew. It taste bitter and burnt. Like old coffee. Not all Dunkins, specifically from here. I Got the same exact thing from the one on Broadway yesterday and it was great.
Atmosphere: 3
Food: 1
Service: 5
Serhiy Tsyganok
Nice place for quick snacks!
Atmosphere: 5
Food: 5
Service: 5
Gregory āGrizā Blackmon
The ladies working are great but the cold brew here is not cold brew. It taste bitter and burnt. Like old coffee. Not all Dunkins, specifically from here. I Got the same exact thing from the one on Broadway yesterday and it was great.
This is an excellent and exemplary Dunkin in Washington heights! Everything is fresh and on point every time.
Atmosphere: 5
Food: 5
Service: 5
Waited 20 minutes for coffee and burnt croissant.
Atmosphere: 1
Food: 1
Service: 1
Busy DD Washington Heights location, always understaffed, so expect a wait. Be sure to make your order very clear and check it before leaving the store; (especially if you are not fluent in Spanish); we have had to have drinks re-made on more than one occasion when we ordered options like oat milk (which we were charged extra for) but the drink was not made with it. The staff is pleasant enough although stretched thin. The store is generally clean. They seem to have limited donut selections and do not restock popular favorites often enough, IMO, as I have often come in, later in the day but still well before closing time, looked in the near-empty case, and left with nothing. The larger DD location a few blocks over, next to the GWB/Marshall's on 177th Street and Broadway seems to have a better handle on this. As with all locations, if you have the app you may find it a better method of ordering - but still check your order before leaving the store.
Atmosphere: 1
Food: 3
Service: 1
I have never seen employees at any establishment have SO many employees that don't know what they're doing. It's crazy over here! They all seem super confused and wander around looking lost! It took 4 employees to make a simple iced coffee for meš¤Æ
Itās always dirty in here with homeless sleeping on the tables. I ordered an iced macchiato and it came warm. When I told the worker she got mad like I was the one inconveniencing her. She proceeded to āremakeā my drink but really she put the hot macchiato into a cup of ice and thought I wouldnāt notice. Disgusting, I threw it away.
Atmosphere: 1
Food: 2
Service: 1
Bread had mold on it.
Atmosphere: 2
Food: 1
Service: 1
Service is great, fast , accurate and easy to order and pick up.
Atmosphere: 5
Food: 5
Service: 5
I have no issue with the food but i dont appreciate how rude the employees act when you are getting a pick up order i dont expect them to cator to me hand and foot but would appreciate not getting a death glare and attitude just for asking for my order
Atmosphere: 4
Food: 5
Service: 1
The hours listed are completely wrong! I showed up this morning at 7 when Google says it opens at 6, and it was pitch black inside! In addition, when I do go, it always sounds more like a club than a coffee shop. I practically have to scream my order and itās been wrong a couple of times because no one can hear anything over the full volume music!
Atmosphere: 1
Food: 2
Service: 2
I had the best experience. I don't like to come to dunkin donuts because of the horrible customer service but this particular dunkin donuts was different. Alma was a delight! She was energetic and welcoming. I was greeted with a big smile. And the other ladies were kind and welcoming as well except for the one that wears the hijab over her head. The music was great, just a great experience.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts, Dunkin' Refreshers
Restaurantji Recommends
But I went in the morning ordered paid with my card and when I saw my transaction it didnāt match the receipt they charged me almost $2 extra my order was $4.13 my transit was $5.97
Atmosphere: 5
Food: 5
Service: 5
Probably my favorite Dunkin - always good vibes here.
Atmosphere: 5
Service: 5
The ladies working are great but the cold brew here is not cold brew. It taste bitter and burnt. Like old coffee. Not all Dunkins, specifically from here. I Got the same exact thing from the one on Broadway yesterday and it was great.
Atmosphere: 3
Food: 1
Service: 5
Nice place for quick snacks!
Atmosphere: 5
Food: 5
Service: 5
The ladies working are great but the cold brew here is not cold brew. It taste bitter and burnt. Like old coffee. Not all Dunkins, specifically from here. I Got the same exact thing from the one on Broadway yesterday and it was great.
Atmosphere: 3
Food: 1
Service: 5
Loading...