Very disappointing. Have bought there several times before. Walked in and asked for a recommendation and the lady behind the counter looked confused and said no. Did not even suggest another staff member. Seemed surprised to be asked to provide service. Assume it was someone doing unskilled holiday cover but a disappointing experience. The reason for not being a one star review is that the range is still adequate.
MH Krueger
GREAT wine store - wonderful options in all price ranges. also have wonderful negroni mixes and some italian gins
Li Moon
I am writing to share my recent experience at your Eataly Vino Flatiron location, where I regularly shop to purchase my favorite wine, Gaja Barbaresco. I have always appreciated the selection and service in the past, but unfortunately, my last visit left me extremely disappointed. During my visit, I interacted with a staff member whose name I believe started with “D”—possibly Diamond which she is not. Her demeanor was shockingly rude and unprofessional. She made inappropriate comments about my accent, which left me feeling disrespected and unwelcome. Such behavior is unacceptable and completely contrary to the exceptional service I’ve experienced in Italy and even at Eataly in the past. Moreover, this staff member seemed to lack basic wine knowledge and was unable to assist me when I inquired about the specific wines. Which is when her negative comments due to her lack of wine experience ensued. Her attitude was dismissive and condescending, which further soured the experience. When she couldn’t help me I was also disheartened to observe her speaking unkindly to other employees, which reflected poorly on the work environment. In the past, I was assisted by employees such as Erin and Madison, who were always knowledgeable, professional, and courteous. The difference in service is stark, and it is upsetting to see such a decline in quality. If not for the difficulty of finding my favorite Italian wines in the neighborhood, I would not consider returning. I hope Eataly will address this issue seriously, as it is not reflective of the brand’s reputation or values. Thank you for your attention to this matter. I trust you will take appropriate action to ensure this does not happen again. I feel giving the store one star is unfair so I will give it two instead.
Anne Hathaway did not spit in my food.
I rather like this wine & spirits store, though it's rather pricey for regular frequent purchases! Here's a selection of casual yet serious offerings for me to enjoy in moderation over the course of this evening.
Fred Arters
Well. Mixed here. Had some amazing gelato but also got a very overpriced cannoli that was meh. This place is heavy on atmosphere and I loved tooling around here. But the prices seemed more in line with a tourist trap than a classic deli.
Gal N
I was very impressed from this place. Authentic atmosphere of Italy. You can find here fresh fruits, cheese, meat and handmade pastas. The cakes there looks amazing. Highly recommend visiting here.
Philippe Toussaint
Wonderful products!A nice atmosphere for shopping.
Maria Gracia Bonzi
Very good if you like pasta
Nubia Marquez
I hate this wine store. Great variety of Italian wines and the atmosphere of the store is very pleasant.
We stopped in for a midday salad/ lunch. The food was very well prepared and tasty, using fresh lettuces and endives. The dressing was good and not too heavy. The bread was freshly made and delicious. I think the food quality overall was very high.The service was a bit lacking, had to call waiter several times to refill olive oil, water, etc.Worth a trip for the food and the fantastic food hall !
Ian Anthony Jurado
A little pricey for the serving size but really good flavors for the pasta and cheese!
Alessandro Peirano
An excellent Italian wine shop full of treasures. Best place to buy Italian wine in Manhattan.
Steven Condry
Fantastic experience for a local Italy immersion. Authentic Italian cuisine groceries and accessories
Very disappointing. Have bought there several times before. Walked in and asked for a recommendation and the lady behind the counter looked confused and said no. Did not even suggest another staff member. Seemed surprised to be asked to provide service. Assume it was someone doing unskilled holiday cover but a disappointing experience. The reason for not being a one star review is that the range is still adequate.
GREAT wine store - wonderful options in all price ranges. also have wonderful negroni mixes and some italian gins
I am writing to share my recent experience at your Eataly Vino Flatiron location, where I regularly shop to purchase my favorite wine, Gaja Barbaresco. I have always appreciated the selection and service in the past, but unfortunately, my last visit left me extremely disappointed.
During my visit, I interacted with a staff member whose name I believe started with “D”—possibly Diamond which she is not. Her demeanor was shockingly rude and unprofessional. She made inappropriate comments about my accent, which left me feeling disrespected and unwelcome. Such behavior is unacceptable and completely contrary to the exceptional service I’ve experienced in Italy and even at Eataly in the past.
Moreover, this staff member seemed to lack basic wine knowledge and was unable to assist me when I inquired about the specific wines. Which is when her negative comments due to her lack of wine experience ensued. Her attitude was dismissive and condescending, which further soured the experience. When she couldn’t help me I was also disheartened to observe her speaking unkindly to other employees, which reflected poorly on the work environment.
In the past, I was assisted by employees such as Erin and Madison, who were always knowledgeable, professional, and courteous. The difference in service is stark, and it is upsetting to see such a decline in quality.
If not for the difficulty of finding my favorite Italian wines in the neighborhood, I would not consider returning. I hope Eataly will address this issue seriously, as it is not reflective of the brand’s reputation or values.
Thank you for your attention to this matter. I trust you will take appropriate action to ensure this does not happen again. I feel giving the store one star is unfair so I will give it two instead.
I rather like this wine & spirits store, though it's rather pricey for regular frequent purchases! Here's a selection of casual yet serious offerings for me to enjoy in moderation over the course of this evening.
Well. Mixed here. Had some amazing gelato but also got a very overpriced cannoli that was meh. This place is heavy on atmosphere and I loved tooling around here. But the prices seemed more in line with a tourist trap than a classic deli.
I was very impressed from this place. Authentic atmosphere of Italy. You can find here fresh fruits, cheese, meat and handmade pastas. The cakes there looks amazing. Highly recommend visiting here.
Wonderful products!A nice atmosphere for shopping.
Very good if you like pasta
I hate this wine store. Great variety of Italian wines and the atmosphere of the store is very pleasant.
Great selection of Italian wines
Restaurantji Recommends
We stopped in for a midday salad/ lunch. The food was very well prepared and tasty, using fresh lettuces and endives. The dressing was good and not too heavy. The bread was freshly made and delicious. I think the food quality overall was very high.The service was a bit lacking, had to call waiter several times to refill olive oil, water, etc.Worth a trip for the food and the fantastic food hall !
A little pricey for the serving size but really good flavors for the pasta and cheese!
An excellent Italian wine shop full of treasures. Best place to buy Italian wine in Manhattan.
Fantastic experience for a local Italy immersion. Authentic Italian cuisine groceries and accessories
The real breath in New York. I felt at home
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