There is a person so rude at the front desk, he does not deserve his job.
Service: 1
Michael Tong
Really loud location, no AC, almost concerningly aggressive staff and ended up switching to another hotel at midnight.The request for some ac was put in at 3 pm, arrived home at 10 pm not fixed. Then the engineer wasn’t in so couldn’t. Then waited for the engineer and he couldn’t fix… Opening the windows on 23rd (with the construction) was the only option provided. But then the windows were screwed shut and duck taped per picture? (Not 4 star vibes but people know what they’re getting into when they stay at the freehand)I think the big thing though was Omar, the front desk manager. It’s always tough to tell in these reviews if the reviewer is / was an a hole. Even Assuming the worst of me… Omar was making derogatory remarks and telling me to switch hotels within 2 minutes of our interaction! I thought it could escalate into something physical within 3! I’ve reflected on this because it was so bizarre and I live in hotels basically and have never had an interaction like this. The BEST case is Omar is not a fit for the job. The WORST case is that there are explicit instructions to go on the offensive if something goes wrong. My gut is honestly the latter… it’s a hostel with 4 star prices and probably only so many levers to actually address things; so this is an option…Finally there is construction on 23rd likely through summer. Not freehands fault but to the hostel point it’s single pane glass (with duck tape). Can still work if you’re a very heavy sleeper.
Service: 1
Keeping It Real Reviews
I had to hastily book this hotel due to an emergency, and unfortunately, the experience left much to be desired. The building itself appears to be on the verge of collapse, with old elevators, doors sporting faulty locks, and thin walls that allow every sound to permeate. The constant noise from rowdy individuals in the hallways only heightened the sense of unease.Feeling unsafe, I took measures to fortify the room, including moving a creaky wooden desk to block the door. The bathrooms were uncomfortably small, and for the steep price of $300, the accommodation felt grossly inadequate and unsafe. Sleeping was a challenge, with the need to keep the light on and fully clothed due to the subpar quality of the sheets.Overall, I cannot in good conscience recommend this hotel to anyone seeking a safe and comfortable stay. Feels like your roadside Inn.
Service: 2
Fred Lin
What a great experience! I hope to visit again next time! Oh the food is amazing !!!
Service: 5
Ahmad
This hotel is AWFUL for what you pay. We paid quite a lot of money for the tiniest hotel room in NYC. We had friends who were staying in cheaper hotels, that had worse reviews that had much bigger rooms.Our bed literally touched 3 walls, if you have 2 people in there it feels like you're in a prison cell. The bathroom sink is so small you can barely fit your two hands in there. On top of all that, be ready to pay $35 a day in facility fees for your stay, on top of an already pricey room.Do yourself the favor, stay somewhere else. This place only has good reviews because it has a nice bar, the actual room experience is so miserable you'll be trying to avoid it the entire time.Massive rip off, doesn't deserve the 4 stars.
Service: 3
Kenzie Butler
It was a nice stay in NYC. The room we booked was really expensive but was the tiniest hotel room I've ever stayed in. It felt like a single college dorm room. The restaurants and bars were cute, rather expensive. Overall glad we had an experience here in New York but I probably should've checked the size of the room more closely before booking. Staff was lovely though.
Service: 5
Brandon Kelly
Great place to go if you want to be overcharged for a small, dirty room with no air conditioning. Loud throughout the night because of the club they have and rude front desk that was dismissive and belittling. You’d be better off staying at a motel 6.
Service: 1
Patty Dowdy
I've stayed here a few times and really love it. I adore the minimal rooms with their handpainted accents and ceramic light fixtures. The service is just fine, but if you're expecting the traditional hotel service, you may be bummed. This is more like a group of friendly art-punks took over a giant hotel and are playing house (but in a good way). Rooftop bar and attached restaurant, Comodo are tops. Easily walkable and great morning coffee is close by (skip the neighboring coffee/breakfast spot in favor of something more real).
Service: 5
Brie Rios
Incredible vibes for visitors but Omar sucks!
Chris
Super Noisy!!! The extremely loud bass from the bar downstairs continues until as late as 3:30 AM, and the poor soundproofing window makes the situation worse, given that the hotel is located at the busiest intersection on the avenue. Prepare to be overwhelmed by various types of noise. It's almost guaranteed that you won't get a good night's sleep at this hotel. The front desk was extremely unhelpful and unwilling to move us to higher floors despite the consecutive nights disturbed by bass noise from the bar. BTW hairdryer keeps breaking down...
We spent 5 nights there. The hotel is conveniently located for exploring New York. Actually pretty great. But - the air conditioning was broken, so we got the fan heater from reception. On Thursday there was free music from the bar at the top until 12 at night. We were told that it wasn't the hotel's own bar and therefore there was nothing we could do. Funny. And after we arrived back in Germany, the hotel spontaneously charged €160. But for what? We didn't use any service. So far the hotel has remained silent in response to my inquiries. I'm curious to see if we get any reaction. That actually gives 0 points!!!
Service: 3
Patrick Barrett
Great hotel and rooms were very nice. Only downside was a very small bathroom. (Smaller then a cruise ships.)
Service: 5
Farah Casalini
We love staying here! My husband and I frequently book a room here for a little getaway and have never been disappointed! It’s only a matter of time until we come back.
Service: 5
Hyejin Cho
It’s like almost homeless experience. Room window was very thin you could hear every noise from outside overnight, even I felt some outside outgas smell. Do not waste the money. They will destroy your sleep. I didn’t see any kind service as well. The worst hotel in my life.
Service: 1
Maddie Pace
Aesthetically, this is a lovely hotel but I would never stay here again. The staff were all quite nice but it didn't make up for other things! It was very noisy (there was what sounded like a jackhammer that started at 7am in the room above mine and again during the day while I was working), my mini fridge was mouldy, there were no glasses for water, and there was very little lighting (my main room light was broken and flickering and there's no light by the desk). Again, aesthetically beautiful but not really a relaxing hotel experience unfortunately.
There is a person so rude at the front desk, he does not deserve his job.
Service: 1
Really loud location, no AC, almost concerningly aggressive staff and ended up switching to another hotel at midnight.The request for some ac was put in at 3 pm, arrived home at 10 pm not fixed. Then the engineer wasn’t in so couldn’t. Then waited for the engineer and he couldn’t fix… Opening the windows on 23rd (with the construction) was the only option provided. But then the windows were screwed shut and duck taped per picture? (Not 4 star vibes but people know what they’re getting into when they stay at the freehand)I think the big thing though was Omar, the front desk manager. It’s always tough to tell in these reviews if the reviewer is / was an a hole. Even Assuming the worst of me… Omar was making derogatory remarks and telling me to switch hotels within 2 minutes of our interaction! I thought it could escalate into something physical within 3! I’ve reflected on this because it was so bizarre and I live in hotels basically and have never had an interaction like this. The BEST case is Omar is not a fit for the job. The WORST case is that there are explicit instructions to go on the offensive if something goes wrong. My gut is honestly the latter… it’s a hostel with 4 star prices and probably only so many levers to actually address things; so this is an option…Finally there is construction on 23rd likely through summer. Not freehands fault but to the hostel point it’s single pane glass (with duck tape). Can still work if you’re a very heavy sleeper.
Service: 1
I had to hastily book this hotel due to an emergency, and unfortunately, the experience left much to be desired. The building itself appears to be on the verge of collapse, with old elevators, doors sporting faulty locks, and thin walls that allow every sound to permeate. The constant noise from rowdy individuals in the hallways only heightened the sense of unease.Feeling unsafe, I took measures to fortify the room, including moving a creaky wooden desk to block the door. The bathrooms were uncomfortably small, and for the steep price of $300, the accommodation felt grossly inadequate and unsafe. Sleeping was a challenge, with the need to keep the light on and fully clothed due to the subpar quality of the sheets.Overall, I cannot in good conscience recommend this hotel to anyone seeking a safe and comfortable stay. Feels like your roadside Inn.
Service: 2
What a great experience! I hope to visit again next time! Oh the food is amazing !!!
Service: 5
This hotel is AWFUL for what you pay. We paid quite a lot of money for the tiniest hotel room in NYC. We had friends who were staying in cheaper hotels, that had worse reviews that had much bigger rooms.Our bed literally touched 3 walls, if you have 2 people in there it feels like you're in a prison cell. The bathroom sink is so small you can barely fit your two hands in there. On top of all that, be ready to pay $35 a day in facility fees for your stay, on top of an already pricey room.Do yourself the favor, stay somewhere else. This place only has good reviews because it has a nice bar, the actual room experience is so miserable you'll be trying to avoid it the entire time.Massive rip off, doesn't deserve the 4 stars.
Service: 3
It was a nice stay in NYC. The room we booked was really expensive but was the tiniest hotel room I've ever stayed in. It felt like a single college dorm room. The restaurants and bars were cute, rather expensive. Overall glad we had an experience here in New York but I probably should've checked the size of the room more closely before booking. Staff was lovely though.
Service: 5
Great place to go if you want to be overcharged for a small, dirty room with no air conditioning. Loud throughout the night because of the club they have and rude front desk that was dismissive and belittling. You’d be better off staying at a motel 6.
Service: 1
I've stayed here a few times and really love it. I adore the minimal rooms with their handpainted accents and ceramic light fixtures. The service is just fine, but if you're expecting the traditional hotel service, you may be bummed. This is more like a group of friendly art-punks took over a giant hotel and are playing house (but in a good way). Rooftop bar and attached restaurant, Comodo are tops. Easily walkable and great morning coffee is close by (skip the neighboring coffee/breakfast spot in favor of something more real).
Service: 5
Incredible vibes for visitors but Omar sucks!
Super Noisy!!! The extremely loud bass from the bar downstairs continues until as late as 3:30 AM, and the poor soundproofing window makes the situation worse, given that the hotel is located at the busiest intersection on the avenue. Prepare to be overwhelmed by various types of noise. It's almost guaranteed that you won't get a good night's sleep at this hotel. The front desk was extremely unhelpful and unwilling to move us to higher floors despite the consecutive nights disturbed by bass noise from the bar. BTW hairdryer keeps breaking down...
Service: 1
Restaurantji Recommends
We spent 5 nights there. The hotel is conveniently located for exploring New York. Actually pretty great. But - the air conditioning was broken, so we got the fan heater from reception. On Thursday there was free music from the bar at the top until 12 at night. We were told that it wasn't the hotel's own bar and therefore there was nothing we could do. Funny. And after we arrived back in Germany, the hotel spontaneously charged €160. But for what? We didn't use any service. So far the hotel has remained silent in response to my inquiries. I'm curious to see if we get any reaction. That actually gives 0 points!!!
Service: 3
Great hotel and rooms were very nice. Only downside was a very small bathroom. (Smaller then a cruise ships.)
Service: 5
We love staying here! My husband and I frequently book a room here for a little getaway and have never been disappointed! It’s only a matter of time until we come back.
Service: 5
It’s like almost homeless experience. Room window was very thin you could hear every noise from outside overnight, even I felt some outside outgas smell. Do not waste the money. They will destroy your sleep. I didn’t see any kind service as well. The worst hotel in my life.
Service: 1
Aesthetically, this is a lovely hotel but I would never stay here again. The staff were all quite nice but it didn't make up for other things! It was very noisy (there was what sounded like a jackhammer that started at 7am in the room above mine and again during the day while I was working), my mini fridge was mouldy, there were no glasses for water, and there was very little lighting (my main room light was broken and flickering and there's no light by the desk). Again, aesthetically beautiful but not really a relaxing hotel experience unfortunately.