Gong Cha

75 W 38th St, New York
(212) 398-2716

Recent Reviews

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Sandra Kane

Slow and incompetent service. 10+ minute wait for a single drink when it was not crowded whatsoever. Multiple people who ordered after me got their drinks first.

Mousumi Das

We loved their boba tea. The place was clean.

m M

best bubble tea i ever had

Tamazi Chibashvili

work very slowly!!! or add people or change staff this is impossible I waited for one order for half an hour

Claire

We chose Gong Cha instead of Boba, and my daughter — who just started collecting Felix badges — now comes here almost every day! 😅 If they ever give out photocards, it’ll be absolute chaos! 💜

Hifza Afaq

guys u have to come get your boba from here! The girl working is the sweetest person ever and she made my strawberry boba milk tea SO delicious! COME to this this location guys! Come hereeee!

Janie

The first time I visited this location the gals were great and knowledgeable.

This time, I am glad I kept the receipt. At first. I thought the gals were friendly, different gals from previous visit.. The gals knew I had discounts. I had a choice of 20% discount for two drinks or a $5 off. I emphasize that is why I was buying two drinks. After selecting a 20% discount, you can't tell what they are doing on the POS system on their side, they ended up hitting a few buttons, cleared out my discount, I ended up paying full price. When one of them noticed something was wrong with the transaction after talking to her coworker, they both went ahead and ignored the problem without informing me. What's the point of the franchises for sending text alerts of discounts then. This negligence from Gong Cha is strike two. I am glad I kept the receipt for post transaction review. What a disappointment. Also, what's the point of the surveys when no one answers them.

A BD

Just great..nice friendly staff

Alex Oviedo

The girls are super friendly and work super hard and fast!

Vivek Desirazu

Great service and Milk tea.

Mumeen Rufai

Always love every gong cha I visit and this was no different, I got a brown sugar milk tea and it was spectacular with the right amount of pearls and not too sugary

Luna L.

Busy location. Has cashier and pos so you can order whichever way fits you. Fast service.

jolie tian

The service in this store is really bad. We waited for five minutes at the front desk to place an order but no one paid attention to us. The first waiter turned around and left directly because he thought our English was poor. We then got a Chinese-speaking waiter, but he was extremely impatient and even took our order wrongly.

Jules Knight

Cashier was a little quiet and joy smiling but I guess it's Sunday. Who wants to work Sundays? Lol. Otherwise service was good and the bubble tea was excellent!

Anjum Sharma

Black tea boba 30% sugar is delicious

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