By far the best Korean BBQ I’ve ever had. Highly recommended this restaurant! I love them. Coco Mo my favorite Drink.
Melasha Barr
My family and I dined here yesterday to celebrate my brother completing his training for the CBP. This is one of his favorite places to eat and he's really been looking forward to coming here once he returned home. I've been going to Gyu-Kaku since 2016 and had pleasant experiences at all the locations I've been to. I've been to this location many times, so I was shocked and disappointed at the service we received that night. My reservation was originally for 10, but dropped down to 7. They were still able to accommodate us nonetheless. We were seated in a cramped corner with one grill. A female server took our order for drinks and was never seen again. After asking were the original server, we were told that they switched out for the night (which was understandable, but we wish we were told when it happened). My family and I ordered things a la carte. The portion sizes were small, the beef sukiyakis were mushy (we sent them back), the drinks tasted like they've been watered down with either club soda or water, and the food kept getting burnt because the flames were too high. On top of that, the service was slow and the server kept either bringing us the wrong items trying to pass it off as our items, or forgetting what we ordered. When it came time to pay the bill (which was over $350), we only wanted to leave a $30 tip since the food and service were bad. We were then told for the FIRST time that parties of our size would be charged a mandatory 20% gratuity. Mind you, this was not stated on our receipt or any of the menus. We asked to speak to the manager (who was cold and rude) since we felt like we shouldn't be obligated to pay so much for subpar food and service. When she didn't want to help and became combative with us, we then asked to escalate this to the general manager. The general manager then had the audacity to lie and say that the hostess told me this before seating us. We were waiting 10 minutes for them to put the table together, and at no time during that period did anyone mention this to us. We ended up paying at the end because we didn't want to cause a scene.
These people took what was supposed to be a celebration and turned it into one of the worst dining experiences we've ever had. I truly hope that this isn't the direction that this restaurant chain isn't heading towards. I would sincerely think twice before visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Charlie
Very good beef
Don’t let the waiter stall your time
It’s all you can eat after all for 78 dollars per person but it’s worth it (best tier)
I think I’m going to get a heart attack from the beef
Caution old people with high cholesterol Your going to have to eat a lot of aspirin cuz of the beef
No that much vegetarian options but the avocado salad is good but the sauce is a bit salty
Fun place, tried something different. Well priced. Ordered the Holiday special for 2 with a bottle of Sake 🍶
Atmosphere: 5
Food: 5
Service: 5
john m
Manager is rude. Make sure your whole party is with you before you get seating in the empty restaurant. Have eaten here a bunch with no issues. Not worth the hassle.
Atmosphere: 1
Food: 3
Service: 1
Melanie Mai
We had a reservation for 8 people at 6PM and ended up getting seated 30 minutes late and our orders taken after another 30 minutes.
The bibimbaps are just fried rice and are very small portions, not worth getting. Otherwise, the food was ok.
Worst part was the service; our meats AND side dishes came out so slowly that we had to call our server over multiple times to remind them to give us the food we ordered. The dishes did not come out together even though we ordered a set.
One of our bibimbaps were messed up because of a loose sauce lid that slipped and opened, pouring sauce everywhere. They remade the bibimbap multiple times and made it incorrectly each time (used real beef instead of beyond beef, spicy instead of non spicy).
This place is definitely not meant to serve large parties and servers are unattentive. I would go somewhere else for a better yakiniku experience.
Atmosphere: 3
Food: 3
Service: 1
Daph Mangahas
Memo and Omar were great! Memo recommended a few meats that we had to try and they were so good! I can’t wait to eat there again
Atmosphere: 5
Food: 5
Service: 5
MindySue Fry
Great service, happy hour. Food options.
Atmosphere: 5
Food: 5
Service: 5
Lucas Hernandez-Suster
Food and service were great! Memo and Bank took great care of us! We’ll definitely be back on our next NYC visit. Highly recommended.
Meat was decent service was too slow choosed to AUCE choice but in only 3 time order our time off 90 minutes was over waiting my meat too long. Even grill was burned out just waiting my meat. And asked for refill of my drink and it takes to them 25 minutes to do it so. Thank you no coming back. And even server was Spanish but racist only serving good to whities not the others. If you are not white folks you are no one there for her. And for her just let you know I tipped you good even so you were slow and you know.
By far the best Korean BBQ I’ve ever had. Highly recommended this restaurant! I love them. Coco Mo my favorite Drink.
My family and I dined here yesterday to celebrate my brother completing his training for the CBP. This is one of his favorite places to eat and he's really been looking forward to coming here once he returned home. I've been going to Gyu-Kaku since 2016 and had pleasant experiences at all the locations I've been to. I've been to this location many times, so I was shocked and disappointed at the service we received that night. My reservation was originally for 10, but dropped down to 7. They were still able to accommodate us nonetheless. We were seated in a cramped corner with one grill. A female server took our order for drinks and was never seen again. After asking were the original server, we were told that they switched out for the night (which was understandable, but we wish we were told when it happened). My family and I ordered things a la carte. The portion sizes were small, the beef sukiyakis were mushy (we sent them back), the drinks tasted like they've been watered down with either club soda or water, and the food kept getting burnt because the flames were too high. On top of that, the service was slow and the server kept either bringing us the wrong items trying to pass it off as our items, or forgetting what we ordered. When it came time to pay the bill (which was over $350), we only wanted to leave a $30 tip since the food and service were bad. We were then told for the FIRST time that parties of our size would be charged a mandatory 20% gratuity. Mind you, this was not stated on our receipt or any of the menus. We asked to speak to the manager (who was cold and rude) since we felt like we shouldn't be obligated to pay so much for subpar food and service. When she didn't want to help and became combative with us, we then asked to escalate this to the general manager. The general manager then had the audacity to lie and say that the hostess told me this before seating us. We were waiting 10 minutes for them to put the table together, and at no time during that period did anyone mention this to us. We ended up paying at the end because we didn't want to cause a scene.
These people took what was supposed to be a celebration and turned it into one of the worst dining experiences we've ever had. I truly hope that this isn't the direction that this restaurant chain isn't heading towards. I would sincerely think twice before visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Very good beef
Don’t let the waiter stall your time
It’s all you can eat after all for 78 dollars per person but it’s worth it (best tier)
I think I’m going to get a heart attack from the beef
Caution old people with high cholesterol
Your going to have to eat a lot of aspirin cuz of the beef
No that much vegetarian options but the avocado salad is good but the sauce is a bit salty
There’s sodium warning symbol on the wrong things
The edamame didn’t have disposing bowl sadly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: S'Mores, Yakiniku T-Shirt, Beef Short Rib Kalbi Beef Short Plate Toro Bifu, Mochi, Takoyaki, Tuna, Garlic Rice, Miso Soup, Garlic Noodles, Sauce, Seafood, BBQ, Wings, Gyu-Kaku Salad, Miso, Garlic Edamame, Noodles, Soup, Yummy
Fun place, tried something different. Well priced. Ordered the Holiday special for 2 with a bottle of Sake 🍶
Atmosphere: 5
Food: 5
Service: 5
Manager is rude. Make sure your whole party is with you before you get seating in the empty restaurant. Have eaten here a bunch with no issues. Not worth the hassle.
Atmosphere: 1
Food: 3
Service: 1
We had a reservation for 8 people at 6PM and ended up getting seated 30 minutes late and our orders taken after another 30 minutes.
The bibimbaps are just fried rice and are very small portions, not worth getting. Otherwise, the food was ok.
Worst part was the service; our meats AND side dishes came out so slowly that we had to call our server over multiple times to remind them to give us the food we ordered. The dishes did not come out together even though we ordered a set.
One of our bibimbaps were messed up because of a loose sauce lid that slipped and opened, pouring sauce everywhere. They remade the bibimbap multiple times and made it incorrectly each time (used real beef instead of beyond beef, spicy instead of non spicy).
This place is definitely not meant to serve large parties and servers are unattentive. I would go somewhere else for a better yakiniku experience.
Atmosphere: 3
Food: 3
Service: 1
Memo and Omar were great! Memo recommended a few meats that we had to try and they were so good! I can’t wait to eat there again
Atmosphere: 5
Food: 5
Service: 5
Great service, happy hour. Food options.
Atmosphere: 5
Food: 5
Service: 5
Food and service were great! Memo and Bank took great care of us! We’ll definitely be back on our next
NYC visit. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: S'Mores, Garlic Rice, Sauce, Seafood, BBQ, Soup
Meat was decent service was too slow choosed to AUCE choice but in only 3 time order our time off 90 minutes was over waiting my meat too long. Even grill was burned out just waiting my meat. And asked for refill of my drink and it takes to them 25 minutes to do it so. Thank you no coming back. And even server was Spanish but racist only serving good to whities not the others. If you are not white folks you are no one there for her. And for her just let you know I tipped you good even so you were slow and you know.
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Lovely time with friends in NYC ! Memo was great! So much food and fun. Delicious. 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: S'Mores, Garlic Rice, Sauce, Seafood, BBQ, Gyu-Kaku Salad, Garlic Edamame
A fun time!! Way too much food but we tasted everything!! Memo was excellent help and gave great service!!
Atmosphere: 5
Food: 5
Service: 5
Memo and Miriam took wonderful care of us.
Atmosphere: 4
Food: 5
Service: 5
Great food, great service, and lots of deals all the time.
Atmosphere: 5
Food: 5
Service: 5
Thank you Memo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Short Rib Kalbi Beef Short Plate Toro Bifu
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