Customer service is the worst. I have been calling for 2 weeks and no one answers the phone. The reason why i was even calling is because their website doesn't allow me to make a reservation online for 2 people. The phone just rings out. I actually walked in on a Thursday night and complained that no one ever picks up and they acted like they had no idea what i was talking about. I even emailed Hillstone and got no answer. I don't understand this level of customer service.
RaQuitta Kemp
This place exceeded my expectations and delivered a wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Dzevad Muric
Exclusive
Atmosphere: 5
Food: 5
Service: 5
Nicole Sherman
Always a pleasure.
Atmosphere: 5
Food: 5
Service: 5
Michelle Pollak
I wish I could tell you my experience at this place but I have never been able to get seated. I am not a Karen but omg this is ridiculous. I live only two blocks away and have tried multiple times on different days of the week at different hours and not once have I been seated and it’s always because of some stupid reason that makes no sense.
This time we were put on a waitlist and didn’t receive text confirmation. After 25 minutes we tried calling the restaurant on different lines over the span of 10 minutes and no one answered. By this point since we didn’t hear anything we gave up and ordered online (the online system was fine and the food was good). We went to pick up the food and wanted to understand what was going on, the hostess was incredibly rude. I wish I had gotten her name because the level of excuse after excuse was ridiculous and so unprofessional. She kept putting all of the blame on us, saying it was our fault that the messages didn’t come through on our phone and that we couldn’t expect the restaurant to pick up the phone because all of the lines are always busy and the hostess does not have the time to pick up and greet guests. I understand this is a busy location, but this clearly a recurring issue (because we’ve called before on other days with no one picks up), and therefore the restaurant should resolve this issue. How is it my fault that you can’t manage your phone? On top of that, she never once apologized for the inconveniences and instead blamed us for all of these issues.
We didn’t receive text confirmation that our table was ready until 1 hour and 30 minutes after we had joined the waitlist, there is some issue with the waitlist because we got 3 consecutive text messages all at the same time saying our table was almost ready, our table was ready and then that we had lost the reservation. I don’t understand where the issue with the text messages came but I find it inconceivable that a restaurant like Hillstones does not have the staff to answer a phone because when we told the hostess the issue she immediately resorted to saying that the phone is constantly ringing and that they can’t pick up the phone. Tell me, what kind of restaurant is unable to answer the phone? To test this out we called multiple Hillstone locations across the US (notably, the Bal Harbor one which is a very popular location) and they picked up the phone after the first few rings. This behavior from Hillstone’s Park Avenue is inexcusable, it’s unprofessional and it has made this a very uncomfortable experience especially given that the hostess was so rude and trying to pin the blame on us when we did try and contact the restaurant multiple times (through the phone calls and even sending text messages through their waitlist texts). She also said that she couldn’t reply to us over the text, so then again I ask myself how am I supposed to get in contact with this restaurant if I have a reservation or I’m on the waitlist. This makes no sense and these are issues I’m sure get brought up a lot because the hostess had answers for EVERY SINGLE ONE of our complaints.
I do not think she was being professional but thing this is a larger issue with this particular location. I’ve been going to Hillstone’s and Houston’s on multiple locations over many years and NEVER have received this kind of treatment in my life. So disappointed, something needs to get done.
Atmosphere: 1
Food: 3
Service: 1
Sannah Valenti
Amazing
Atmosphere: 5
Food: 5
Service: 5
CL G
I came on an early Monday afternoon. I got to the place at 12:55 but my reservation was for 01:30. The front desk told me that I would have to wait until exactly 01:30 for a booth, unless I wanted to sit at the bar. The place was packed, except for the bar. Quickly, the bar filled up as I continued to wait until 01:16, when they finally had a table ready for me. I ordered everything as soon as I sat down, but some of the questions that I had about the food had to be done by the actual waitress for that area because they do some type of server rotation. Let's get into the food: I ordered the coconut shrimp sushi, the artichoke and spinach dip and the french dip sandwich with fries. The artichoke/spinach dip was served first, quickly followed by the sushi. The sushi was amazing and they gave me a bottle of unmarked soy sauce, but since I didn't know what it was I didn't touch it. There was chipolte mayo sauce, dijon mustard and wasabi that I ate with it. The artichoke/spinach dip that I received tasted good and if you finish the chips they come by with more. I could tell they really wanted to fill me up before the main course. The main course was outstanding. I didn't know a sandwich could be that good. The rib eye really shines through with the butter toasted french roll. I also added cooked onions which added more flavor. The french fries that it comes with, they can keep that. It tasted like a warmed version of those potato stick chips that you buy at the deli. I did not get desert, although I was interested in their fall cheesecake. I was full and didn't feel like carrying food home. The waitress did say that I can come in and order to go. I believe they cannot do fries or ice-cream when ordering out. Maybe next time, I'll get the lamb sandwich. Inside the restaurant is very dark, there is a light that hangs directly above the table.
Atmosphere: 5
Food: 5
Service: 5
David Asekoff
Grabbed a late lunch / early dinner at Hillstone in Manhattan, NYC today thanks to Paul Goodman recommendation.
Went online to make a reservation for one yesterday. Nothing available. Today, same thing. Called - plenty of seats at the bar. Seated immediately.
Service was top notch and all smiles with promptness all around. Able to handle my dairy allergy like champs.
Got the French dip sandwich with real horseradish. Fries with aioli and ketchup. Both condiments were outstanding. Fries - too thin for my tastes. They make shoestring look fat. Sandwich was hearty, on the lean side and fantastic with onions, au jus and horse radish so sharp I sweated and my nose dripped.
Can't wait to come back.
Note: many 2 seater tables empty. I suspect they push solo diners to the bar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous French Dip Sandwich
Daniel Adeyemi
Very nice place with quite interior and dimmed lights. Pretty quiet, so you don’t need to do extra to talk. Service was there. Wouldn’t say the most friendliest but very professional and attentive. Food is just too. French dip to die for! Drinks are also well made.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips Spinach Artichoke Dip, Famous French Dip Sandwich
Shemika Harmitt
The spinach artichoke dip is a must try! The chicken sandwich will feed you for the whole day. A new go to for me.
Kat is the best!!! she gives amazing service and recommendations. She made our experience 5 stars. i hope to return soon
Atmosphere: 5
Food: 5
Service: 5
Steve E
Michelin star chain imo
Atmosphere: 5
Food: 5
Service: 4
Trey Levie
Always great service and food!
Atmosphere: 5
Food: 5
Service: 5
Mantas Vo
Food is very very mediocre for the price we get …
christina manaridis
Hillstone is one of my absolute favorite spots in NYC. The food is always incredible — the ribs, spinach artichoke dip, and French dip sandwich are all must-haves. The restaurant is beautiful, the vibes are always great, and the staff is so friendly and welcoming. I’ve been coming here for years, and it truly never disappoints. Always a perfect dining experience!
Customer service is the worst. I have been calling for 2 weeks and no one answers the phone. The reason why i was even calling is because their website doesn't allow me to make a reservation online for 2 people. The phone just rings out. I actually walked in on a Thursday night and complained that no one ever picks up and they acted like they had no idea what i was talking about. I even emailed Hillstone and got no answer. I don't understand this level of customer service.
This place exceeded my expectations and delivered a wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Exclusive
Atmosphere: 5
Food: 5
Service: 5
Always a pleasure.
Atmosphere: 5
Food: 5
Service: 5
I wish I could tell you my experience at this place but I have never been able to get seated. I am not a Karen but omg this is ridiculous. I live only two blocks away and have tried multiple times on different days of the week at different hours and not once have I been seated and it’s always because of some stupid reason that makes no sense.
This time we were put on a waitlist and didn’t receive text confirmation. After 25 minutes we tried calling the restaurant on different lines over the span of 10 minutes and no one answered. By this point since we didn’t hear anything we gave up and ordered online (the online system was fine and the food was good). We went to pick up the food and wanted to understand what was going on, the hostess was incredibly rude. I wish I had gotten her name because the level of excuse after excuse was ridiculous and so unprofessional. She kept putting all of the blame on us, saying it was our fault that the messages didn’t come through on our phone and that we couldn’t expect the restaurant to pick up the phone because all of the lines are always busy and the hostess does not have the time to pick up and greet guests. I understand this is a busy location, but this clearly a recurring issue (because we’ve called before on other days with no one picks up), and therefore the restaurant should resolve this issue. How is it my fault that you can’t manage your phone? On top of that, she never once apologized for the inconveniences and instead blamed us for all of these issues.
We didn’t receive text confirmation that our table was ready until 1 hour and 30 minutes after we had joined the waitlist, there is some issue with the waitlist because we got 3 consecutive text messages all at the same time saying our table was almost ready, our table was ready and then that we had lost the reservation. I don’t understand where the issue with the text messages came but I find it inconceivable that a restaurant like Hillstones does not have the staff to answer a phone because when we told the hostess the issue she immediately resorted to saying that the phone is constantly ringing and that they can’t pick up the phone. Tell me, what kind of restaurant is unable to answer the phone? To test this out we called multiple Hillstone locations across the US (notably, the Bal Harbor one which is a very popular location) and they picked up the phone after the first few rings. This behavior from Hillstone’s Park Avenue is inexcusable, it’s unprofessional and it has made this a very uncomfortable experience especially given that the hostess was so rude and trying to pin the blame on us when we did try and contact the restaurant multiple times (through the phone calls and even sending text messages through their waitlist texts). She also said that she couldn’t reply to us over the text, so then again I ask myself how am I supposed to get in contact with this restaurant if I have a reservation or I’m on the waitlist. This makes no sense and these are issues I’m sure get brought up a lot because the hostess had answers for EVERY SINGLE ONE of our complaints.
I do not think she was being professional but thing this is a larger issue with this particular location. I’ve been going to Hillstone’s and Houston’s on multiple locations over many years and NEVER have received this kind of treatment in my life. So disappointed, something needs to get done.
Atmosphere: 1
Food: 3
Service: 1
Amazing
Atmosphere: 5
Food: 5
Service: 5
I came on an early Monday afternoon. I got to the place at 12:55 but my reservation was for 01:30. The front desk told me that I would have to wait until exactly 01:30 for a booth, unless I wanted to sit at the bar. The place was packed, except for the bar. Quickly, the bar filled up as I continued to wait until 01:16, when they finally had a table ready for me. I ordered everything as soon as I sat down, but some of the questions that I had about the food had to be done by the actual waitress for that area because they do some type of server rotation. Let's get into the food: I ordered the coconut shrimp sushi, the artichoke and spinach dip and the french dip sandwich with fries. The artichoke/spinach dip was served first, quickly followed by the sushi. The sushi was amazing and they gave me a bottle of unmarked soy sauce, but since I didn't know what it was I didn't touch it. There was chipolte mayo sauce, dijon mustard and wasabi that I ate with it. The artichoke/spinach dip that I received tasted good and if you finish the chips they come by with more. I could tell they really wanted to fill me up before the main course. The main course was outstanding. I didn't know a sandwich could be that good. The rib eye really shines through with the butter toasted french roll. I also added cooked onions which added more flavor. The french fries that it comes with, they can keep that. It tasted like a warmed version of those potato stick chips that you buy at the deli. I did not get desert, although I was interested in their fall cheesecake. I was full and didn't feel like carrying food home. The waitress did say that I can come in and order to go. I believe they cannot do fries or ice-cream when ordering out. Maybe next time, I'll get the lamb sandwich. Inside the restaurant is very dark, there is a light that hangs directly above the table.
Atmosphere: 5
Food: 5
Service: 5
Grabbed a late lunch / early dinner at Hillstone in Manhattan, NYC today thanks to Paul Goodman recommendation.
Went online to make a reservation for one yesterday. Nothing available. Today, same thing. Called - plenty of seats at the bar. Seated immediately.
Service was top notch and all smiles with promptness all around. Able to handle my dairy allergy like champs.
Got the French dip sandwich with real horseradish. Fries with aioli and ketchup. Both condiments were outstanding. Fries - too thin for my tastes. They make shoestring look fat. Sandwich was hearty, on the lean side and fantastic with onions, au jus and horse radish so sharp I sweated and my nose dripped.
Can't wait to come back.
Note: many 2 seater tables empty. I suspect they push solo diners to the bar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous French Dip Sandwich
Very nice place with quite interior and dimmed lights. Pretty quiet, so you don’t need to do extra to talk. Service was there. Wouldn’t say the most friendliest but very professional and attentive. Food is just too. French dip to die for! Drinks are also well made.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips Spinach Artichoke Dip, Famous French Dip Sandwich
The spinach artichoke dip is a must try! The chicken sandwich will feed you for the whole day. A new go to for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips Spinach Artichoke Dip
Restaurantji Recommends
Kat is the best!!! she gives amazing service and recommendations. She made our experience 5 stars. i hope to return soon
Atmosphere: 5
Food: 5
Service: 5
Michelin star chain imo
Atmosphere: 5
Food: 5
Service: 4
Always great service and food!
Atmosphere: 5
Food: 5
Service: 5
Food is very very mediocre for the price we get …
Hillstone is one of my absolute favorite spots in NYC. The food is always incredible — the ribs, spinach artichoke dip, and French dip sandwich are all must-haves. The restaurant is beautiful, the vibes are always great, and the staff is so friendly and welcoming. I’ve been coming here for years, and it truly never disappoints. Always a perfect dining experience!
Atmosphere: 5
Food: 5
Service: 5
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