My friend from London was visiting and he loved the pancakes and the American experience.
Atmosphere: 5
Food: 5
Service: 5
Kiara pichardo
Customer service has gone down tremendously in this ihop don’t waste your time here they are hella unprofessional is crazy how you can’t even get good customer service anymore
Atmosphere: 1
Food: 1
Service: 1
Cee Tee
Horrible service (had to ask for utensils; by the time creamer for coffee came after we asked for it twice, coffee was cold), horrible food (bland, strange taste) - and then they had the nerve to automatically add 18% “gratuity” to the bill for 3 people which we asked be removed so we could tip them what we thought was appropriate!
Atmosphere: 2
Food: 1
Service: 1
Michaela
The staff were polite and welcoming, we were seated quickly. The food is average my toast was slightly burnt and cold, I was not blown away by the vegetarian omelette. However the hot chocolate was lovely.
Atmosphere: 4
Food: 3
Service: 4
JustAtlantis
The food tastes good, but the service was horribly bad. Definitely doesnt recommend to come to this Ihop.
Atmosphere: 1
Food: 3
Service: 1
Kunal Gurnani
The service was bad and also the pancakes were bad and crumbled easily
Atmosphere: 1
Food: 1
Service: 1
Jose Roque
HAIR IN THE EGGS AND AN EYELASH IN THE PANCAKES!!!! The waitress took off 1 coffee as a discount BIG DEAL!!! We should’ve just left! The workers have NO HATS NO HAIRNETS!! NEVER EVER AGAIN!!!
Atmosphere: 1
Food: 1
Service: 1
john doe
The amount of gravy I received was comical. Do not order for delivery.
Food: 1
Service: 1
Ren Pival
place wasn’t very clean, with some trash on the floor, service that could improve, and food that unfortunately wasn’t the best
Atmosphere: 1
Food: 1
Service: 1
Sol
The vibes were immaculate...would recommend to everyone. Definitely coming back
Our first experience of IHOP was immediately negative as the greeter was extremely hard to communicate with, being rude and judgemental from the start. We tried to get a table for 3, and mentioned that a 4th might be joining us later. We then were told that we couldn’t seat until all of the party arrived. Because we weren’t sure how far away the 4th member of our party was, or if he was even coming, we said that we were happy to just go as a group of 3 and tell our friend not to bother coming. The greeter then accused us of ‘lying’ as if we are just trying to ‘sneak’ our friend into an IHOP to sit with us later. He did not ask any clarifying questions but went straight to accusations, while consistently giving us a flat tone and eye rolls as we talked. We were eventually seated, after being told ‘I don’t trust you but I guess I will have to take you for your word’, as if we had even done anything untrustworthy since entering. We didn’t feel very inspired to even order anything after this experience, and only ended up ordering something small. This experience has ruined our whole morning and definitely left a bad taste in the mouth towards IHOP. We will not be back, and the actions of this greeter should be looked at if this IHOP store wants to provide an enjoyable experience for their customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Wrektum
Made the trip out of the heart of new York with some friends to try IHOP while we were here in the US. We had three of us present with a fourth on the way. We entered and were asked how many in our group and we explained that we had one on the way. They said they couldn't seat us until the whole party was present. Strange rule but fine. So we said we'd tell our friend to not bother coming as he was still 20-30 minutes away and that we'd just go with a party of three.
We were then informed that we wouldn't be seated regardless as it seemed like we were just trying to skirt the rules and that our friend would probably just join us after anyway. We assured them that was not the case and that our friend was ages away and not going to join us. Only after further convincing and being told we were probably lying and that we were untrustworthy were eventually seated.
I have never at any restaurant anywhere in the world been treated so poorly immediately upon entering a restaurant. How dare your employees accuse me of lying. More than half our party chose to not order anything as a result of this service. We made our way out to IHOP because we were interested in trying it but your employees actions made us lose interest immediately.
I have to add that our actual server provided reasonable service. Nothing exceptional, nothing terrible. But I don't think any level of service could've made up for the actions of the greeter. From the one party member that did order food, it was pretty decent too but again. It's hard to come back from such an awful introduction.
Extra note. As we were leaving, one of my party used the restroom and over the last 4 weeks in this country we have not found a restroom in worse condition. We've used the public subway bathrooms and they were better.
Really thoroughly disappointed
Atmosphere: 1
Food: 4
Service: 1
Andrew “Spanky” Mencher
Second best ihop I been to. Service was with a smile. The waitress did not rush me out. Food was warm but that happens. I did not send it back. The atmosphere was pleasant.
Atmosphere: 5
Food: 5
Service: 5
Elvis
Was so disappointed i been to this location many times my wife and nephew came from queen after a long day nephew was looking forward to a great experience and was so disappointed pancakes tasted blend and burned at this point they just wanted to leave computer was down so had to wait once waitresses got recipe had the nerve to mumble no tip ( Cassandra waitresses)
My friend from London was visiting and he loved the pancakes and the American experience.
Atmosphere: 5
Food: 5
Service: 5
Customer service has gone down tremendously in this ihop don’t waste your time here they are hella unprofessional is crazy how you can’t even get good customer service anymore
Atmosphere: 1
Food: 1
Service: 1
Horrible service (had to ask for utensils; by the time creamer for coffee came after we asked for it twice, coffee was cold), horrible food (bland, strange taste) - and then they had the nerve to automatically add 18% “gratuity” to the bill for 3 people which we asked be removed so we could tip them what we thought was appropriate!
Atmosphere: 2
Food: 1
Service: 1
The staff were polite and welcoming, we were seated quickly. The food is average my toast was slightly burnt and cold, I was not blown away by the vegetarian omelette. However the hot chocolate was lovely.
Atmosphere: 4
Food: 3
Service: 4
The food tastes good, but the service was horribly bad. Definitely doesnt recommend to come to this Ihop.
Atmosphere: 1
Food: 3
Service: 1
The service was bad and also the pancakes were bad and crumbled easily
Atmosphere: 1
Food: 1
Service: 1
HAIR IN THE EGGS AND AN EYELASH IN THE PANCAKES!!!! The waitress took off 1 coffee as a discount BIG DEAL!!! We should’ve just left! The workers have NO HATS NO HAIRNETS!! NEVER EVER AGAIN!!!
Atmosphere: 1
Food: 1
Service: 1
The amount of gravy I received was comical. Do not order for delivery.
Food: 1
Service: 1
place wasn’t very clean, with some trash on the floor, service that could improve, and food that unfortunately wasn’t the best
Atmosphere: 1
Food: 1
Service: 1
The vibes were immaculate...would recommend to everyone. Definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our first experience of IHOP was immediately negative as the greeter was extremely hard to communicate with, being rude and judgemental from the start. We tried to get a table for 3, and mentioned that a 4th might be joining us later. We then were told that we couldn’t seat until all of the party arrived. Because we weren’t sure how far away the 4th member of our party was, or if he was even coming, we said that we were happy to just go as a group of 3 and tell our friend not to bother coming. The greeter then accused us of ‘lying’ as if we are just trying to ‘sneak’ our friend into an IHOP to sit with us later. He did not ask any clarifying questions but went straight to accusations, while consistently giving us a flat tone and eye rolls as we talked. We were eventually seated, after being told ‘I don’t trust you but I guess I will have to take you for your word’, as if we had even done anything untrustworthy since entering. We didn’t feel very inspired to even order anything after this experience, and only ended up ordering something small. This experience has ruined our whole morning and definitely left a bad taste in the mouth towards IHOP. We will not be back, and the actions of this greeter should be looked at if this IHOP store wants to provide an enjoyable experience for their customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Made the trip out of the heart of new York with some friends to try IHOP while we were here in the US. We had three of us present with a fourth on the way. We entered and were asked how many in our group and we explained that we had one on the way. They said they couldn't seat us until the whole party was present. Strange rule but fine. So we said we'd tell our friend to not bother coming as he was still 20-30 minutes away and that we'd just go with a party of three.
We were then informed that we wouldn't be seated regardless as it seemed like we were just trying to skirt the rules and that our friend would probably just join us after anyway. We assured them that was not the case and that our friend was ages away and not going to join us. Only after further convincing and being told we were probably lying and that we were untrustworthy were eventually seated.
I have never at any restaurant anywhere in the world been treated so poorly immediately upon entering a restaurant. How dare your employees accuse me of lying. More than half our party chose to not order anything as a result of this service. We made our way out to IHOP because we were interested in trying it but your employees actions made us lose interest immediately.
I have to add that our actual server provided reasonable service. Nothing exceptional, nothing terrible. But I don't think any level of service could've made up for the actions of the greeter. From the one party member that did order food, it was pretty decent too but again. It's hard to come back from such an awful introduction.
Extra note. As we were leaving, one of my party used the restroom and over the last 4 weeks in this country we have not found a restroom in worse condition. We've used the public subway bathrooms and they were better.
Really thoroughly disappointed
Atmosphere: 1
Food: 4
Service: 1
Second best ihop I been to. Service was with a smile. The waitress did not rush me out. Food was warm but that happens. I did not send it back. The atmosphere was pleasant.
Atmosphere: 5
Food: 5
Service: 5
Was so disappointed i been to this location many times my wife and nephew came from queen after a long day nephew was looking forward to a great experience and was so disappointed pancakes tasted blend and burned at this point they just wanted to leave computer was down so had to wait once waitresses got recipe had the nerve to mumble no tip ( Cassandra waitresses)
They literally charged me for ice water
Atmosphere: 1
Food: 1
Service: 1
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