Help me understand. The customer service for the hotel and restaurant were amazing (impeccable) but the coffee shop…. Its 10am, how in the right mind set would you as a worker be already ticked off. Maybe I asked too many questions while the line was building up but just no excuse for any attitude. My boyfriend was completely ignored by the girl that was working at the cafe. Asked her multiple times for simple syrup until he had to be more assertive. She dowsed my drink with the simple syrup by squeezing the bottle with aggression. Luckily Collette at the hotel front desk was able to de-escalate my annoyance. Overall the hotel staff and the hotel restaurant staff were AMAZING. But this coffee shop needs to have the same training the front desk and the restaurant staff get. Unacceptable attitude.
Atmosphere: 5
Food: 2
Service: 1
Emily Birds
I think coffee shoos in America need to do reality check and go back to 1 standart size in for cappuccino which is 5-6 oz (150-180 ml). Asked to make me a cortado instead and they gave me 8 oz cup filled with almond milk again. FYI cortado is 4 oz
Atmosphere: 3
Food: 2
Service: 1
JO ANN HOWARD
Excellent, friendly service and delicious 😋 coffee
Atmosphere: 5
Food: 5
Service: 5
Dylan Howard
Has pretty good sandwiches. I’m not a major fan of hot coffee but I liked theirs.
Ogden O'Reilly-Hyland
Worst coffee, pastries, and prices in the neighborhood
Atmosphere: 1
Food: 1
Service: 1
Gregor J. Rothfuss
Nice outside seating. Inside is nice too.
Atmosphere: 4
Food: 4
Service: 4
Dennis Ng
All around great - great drinks, great staff, and great environment. Jack's customers can sit outside, in the beautiful hotel lobby, or at the counter. It's a nice place to get work done or catch up with others. Oh and best of all - it opens at 6 AM daily, which isn't exactly common anymore
Atmosphere: 5
Food: 5
Service: 5
Salman Hamirani
Great service, great Croissants, great coffee!
Atmosphere: 5
Food: 5
Service: 5
D T
Good coffee reasonably priced in a very comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Isabel Filer
Just gave me the most burnt bacon egg and cheese and refused to remake it.
This place is absolutely amazing for taking a meeting or grabbing a coffee. It’s in such an iconic setting. The wifi is fast and it’s actually not that packed. Beautiful lobby cafe in Tribeca.
Dietary restrictions: Dairy free milk
Atmosphere: 5
Service: 5
None of your business
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 🤩
Vegetarian options: They make great vegan foods and desserts :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Options
Karish M
Can someone tell the barista that a flat white doesn’t have a gallon of milk in it? K,
Food: 1
Alex Brennan
Ade, Keisha, Gigi & Ty at Jacks cafe were friendly, courteous and very real. The coffee was great and I felt more welcome here than any other place I have visited since I arrived from Australia.
Atmosphere: 5
Food: 5
Service: 5
Sierra O
I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone as such. 0/10.
Help me understand. The customer service for the hotel and restaurant were amazing (impeccable) but the coffee shop…. Its 10am, how in the right mind set would you as a worker be already ticked off. Maybe I asked too many questions while the line was building up but just no excuse for any attitude. My boyfriend was completely ignored by the girl that was working at the cafe. Asked her multiple times for simple syrup until he had to be more assertive. She dowsed my drink with the simple syrup by squeezing the bottle with aggression. Luckily Collette at the hotel front desk was able to de-escalate my annoyance. Overall the hotel staff and the hotel restaurant staff were AMAZING. But this coffee shop needs to have the same training the front desk and the restaurant staff get. Unacceptable attitude.
Atmosphere: 5
Food: 2
Service: 1
I think coffee shoos in America need to do reality check and go back to 1 standart size in for cappuccino which is 5-6 oz (150-180 ml).
Asked to make me a cortado instead and they gave me 8 oz cup filled with almond milk again.
FYI cortado is 4 oz
Atmosphere: 3
Food: 2
Service: 1
Excellent, friendly service and delicious 😋 coffee
Atmosphere: 5
Food: 5
Service: 5
Has pretty good sandwiches. I’m not a major fan of hot coffee but I liked theirs.
Worst coffee, pastries, and prices in the neighborhood
Atmosphere: 1
Food: 1
Service: 1
Nice outside seating. Inside is nice too.
Atmosphere: 4
Food: 4
Service: 4
All around great - great drinks, great staff, and great environment. Jack's customers can sit outside, in the beautiful hotel lobby, or at the counter. It's a nice place to get work done or catch up with others. Oh and best of all - it opens at 6 AM daily, which isn't exactly common anymore
Atmosphere: 5
Food: 5
Service: 5
Great service, great Croissants, great coffee!
Atmosphere: 5
Food: 5
Service: 5
Good coffee reasonably priced in a very comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Just gave me the most burnt bacon egg and cheese and refused to remake it.
Food: 1
Service: 1
Restaurantji Recommends
This place is absolutely amazing for taking a meeting or grabbing a coffee. It’s in such an iconic setting. The wifi is fast and it’s actually not that packed. Beautiful lobby cafe in Tribeca.
Dietary restrictions: Dairy free milk
Atmosphere: 5
Service: 5
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 🤩
Vegetarian options: They make great vegan foods and desserts :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Options
Can someone tell the barista that a flat white doesn’t have a gallon of milk in it? K,
Food: 1
Ade, Keisha, Gigi & Ty at Jacks cafe were friendly, courteous and very real. The coffee was great and I felt more welcome here than any other place I have visited since I arrived from Australia.
Atmosphere: 5
Food: 5
Service: 5
I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone as such. 0/10.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ice
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