Worst coffee, pastries, and prices in the neighborhood
Atmosphere: 1
Food: 1
Service: 1
Gregor J. Rothfuss
Nice outside seating. Inside is nice too.
Atmosphere: 4
Food: 4
Service: 4
Dennis Ng
All around great - great drinks, great staff, and great environment. Jack's customers can sit outside, in the beautiful hotel lobby, or at the counter. It's a nice place to get work done or catch up with others. Oh and best of all - it opens at 6 AM daily, which isn't exactly common anymore
Atmosphere: 5
Food: 5
Service: 5
Salman Hamirani
Great service, great Croissants, great coffee!
Atmosphere: 5
Food: 5
Service: 5
D T
Good coffee reasonably priced in a very comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Isabel Filer
Just gave me the most burnt bacon egg and cheese and refused to remake it.
Food: 1
Service: 1
Ravi Kurani
This place is absolutely amazing for taking a meeting or grabbing a coffee. It’s in such an iconic setting. The wifi is fast and it’s actually not that packed. Beautiful lobby cafe in Tribeca.
Dietary restrictions: Dairy free milk
Atmosphere: 5
Service: 5
None of your business
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 🤩
Vegetarian options: They make great vegan foods and desserts :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Options
Karish M
Can someone tell the barista that a flat white doesn’t have a gallon of milk in it? K,
Food: 1
Alex Brennan
Ade, Keisha, Gigi & Ty at Jacks cafe were friendly, courteous and very real. The coffee was great and I felt more welcome here than any other place I have visited since I arrived from Australia.
I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone as such. 0/10.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ice
Andrea D.
best mocha I’ve had in New York:))
Atmosphere: 5
Food: 5
Service: 5
Wall Fish
The Mountie is really gooooood. Some of the best coffee I’ve found in the city if you like sweet drinks. The cold brew is really great too. The employees here are the BEST and they’re always so so fast. Plenty of seating here and in the bar/lobby areas.
Atmosphere: 5
Food: 5
Service: 5
Dev Sardana
Great coffee & we visit the location out east regularly. But the girl who was working on 9/8 at 7am has to be one of the rudest, miserable baristas I’ve encountered in nyc. Makes me not want to go back here ever
Atmosphere: 1
Food: 4
Service: 1
Walker
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 ?
Vegetarian options: They make great vegan foods and desserts :)
Worst coffee, pastries, and prices in the neighborhood
Atmosphere: 1
Food: 1
Service: 1
Nice outside seating. Inside is nice too.
Atmosphere: 4
Food: 4
Service: 4
All around great - great drinks, great staff, and great environment. Jack's customers can sit outside, in the beautiful hotel lobby, or at the counter. It's a nice place to get work done or catch up with others. Oh and best of all - it opens at 6 AM daily, which isn't exactly common anymore
Atmosphere: 5
Food: 5
Service: 5
Great service, great Croissants, great coffee!
Atmosphere: 5
Food: 5
Service: 5
Good coffee reasonably priced in a very comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Just gave me the most burnt bacon egg and cheese and refused to remake it.
Food: 1
Service: 1
This place is absolutely amazing for taking a meeting or grabbing a coffee. It’s in such an iconic setting. The wifi is fast and it’s actually not that packed. Beautiful lobby cafe in Tribeca.
Dietary restrictions: Dairy free milk
Atmosphere: 5
Service: 5
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 🤩
Vegetarian options: They make great vegan foods and desserts :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Options
Can someone tell the barista that a flat white doesn’t have a gallon of milk in it? K,
Food: 1
Ade, Keisha, Gigi & Ty at Jacks cafe were friendly, courteous and very real. The coffee was great and I felt more welcome here than any other place I have visited since I arrived from Australia.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone as such. 0/10.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ice
best mocha I’ve had in New York:))
Atmosphere: 5
Food: 5
Service: 5
The Mountie is really gooooood. Some of the best coffee I’ve found in the city if you like sweet drinks. The cold brew is really great too. The employees here are the BEST and they’re always so so fast. Plenty of seating here and in the bar/lobby areas.
Atmosphere: 5
Food: 5
Service: 5
Great coffee & we visit the location out east regularly. But the girl who was working on 9/8 at 7am has to be one of the rudest, miserable baristas I’ve encountered in nyc. Makes me not want to go back here ever
Atmosphere: 1
Food: 4
Service: 1
Very good place with vegan options and pastries. I am allergic to egg so that was awesome. The baristas are nice and the place has indoor and outdoor seating. It’s hardly ever crowded and it’s a must visit. 10/10 ?
Vegetarian options: They make great vegan foods and desserts :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Vegan Options
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