This is our 3rd time visiting, however, the previous times were at the former Time Square location. When we first arrived, its so run down out in front of the restaurant that it appears closed. The food is just overall terrible quality but will give one star due to the dessert being decent. The women's bathroom is awful, there is a large hole above the one toilet and was absolutely filthy. Gave the review another star because we arrived early and they were able to accommodate that. Insanely overpriced and can say we will never go back. Its a shame because with upgrades and better food, it could be an awesome experience. Really wish we would have booked somewhere else.
Andrea R.
Someone recommended this as a super fun dinner for kids. I booked it online and then checked the Yelp reviews (big mistake to not check before booking). Unfortunately, it was too late to cancel this non refundable reservation so we decided to try it. It turns out yelpers, as usual, are right- skip this one. They get points for trying with all the spookiness and theatrics, but the food was no better than Mickey Ds and it was incredibly cheesy. I will say the staff was all very nice and helpful so they get another star for that. It also had a mildew smell throughout and while our table was clean enough, the bathroom (hidden behind a secret bookshelf) could use a good scrubbing. My daughter thought it was kind of fun, but pretty sure if I brought my younger boys here they'd be scared and running out the door within minutes. Definitely a unique experience, but not for me.
Jerry461
This place seems to have a few tripadvisor accounts , so I am leaving a review on them all, Its a terrible place its dirty the food is shocking , its in a great area thats buzzing and vibrant so go to one of the the other bars or restaurants the toilets were filthy there is a stale musty smell possibly from the large pool of water just outside the way in although it was not raining and everywhere else was dry. the food photos on this account look nothing like what you get so not sure whose photos these are ?
Mary K.
A little bit of a tourist trap. Came and left pretty quickly because we were the only group at the bar on a Saturday night.
effie Di Giandomenico
Was so excited to bring the kids here. I went 20 years ago.I had such great memories of this place. it was on 3 levels spread out. Food and drinks were amazing. This time it was dark dirty and crammed on first floor. We paid for the “full” experience but got nothing for what we paid. The top floors were closed for renovation. Food was really really awful. It’s sad how much it declined.
Naira S.
Very cool ambience, little animatronics all along the walls that periodically spoke or did little mini horror shows. Waiters / staff were all on theme as well -- and our server was the loveliest person in the world. Good, hearty food; really fun atmosphere for families with older kids, or for college age kids.
Hannah W.
I wanted to love this place. My boyfriend and his best friend from high school came here every weekend. When he took me here I was willing to overlook everything. I wanted to love the warped floors, the awkward bathroom, the pinched finger when I closed the bathroom door ...... the overwhelming oder of fish, and the empty back bar, not to mention the overwhelming sense of desperation made me feel awkward and depressed. I really wanted to love this bar.
alejandrolW9703RZ
I hate when people can do better and they insist on doing less than the minimum and offering something very disappointing. The scariest things are the food, the cleaning and the maintenance. This restaurant is completely dated but with a little bit of interest you can offer decent food and the overall result may change significantly. Spending a little bit of money doing maintenance, cleaning...is definitely not too much to ask. The hamburger is probably the worst I have ever taken in my life. Frozen fries, poor bread, plastic bacon...Again, it does not take that much to do something reasonable. Now I understand why they offer a closed menu. When I arrived and looked at the leftovers of the table next to me, I prepared myself for the adventure.
Archie B.
The main reason to go to Jekyll & Hyde is for the atmosphere, but the decorations were simply ok. The customer service was subpar, and the food was mediocre at best. There are a lot of other options in the area, and we felt like this was a failed attempt to get a "show" instead of focusing on better food options. We won't make that mistake again.
Jeff Blecher
Bad food, horrible "entertainment,"waste of time and money. The show consisted of stopping the Christmas music (visited in March) for 30 seconds while a Chuck-E-Cheese style animal on the wall said something stupid. A guy who introduced himself as the Deacon, interacted with one of the characters on the ceiling (that no one could see). It was so poorly done that no one in the restaurant (2 other tables) didn't even bother to even watch. The rest of the time, the guy stood in the back of the building and stared at me. Was very uncomfortable. The wait staff were not even the least bit surprised when they asked why we weren't eating and we told them the food was (to be nice) not good. Anyone that rates this place over 1 star must have never gone to a restaurant before. The only thing I can think of is friends and family of the owners were forced to write good reviews. STAY AWAY!!
Paid over $600 for reservation while visiting from out of state with a guest from out of the country. There was a snow storm with 4 inches of snow they called me to say they were closing and I was told I could get a refund as I was leaving the state to go home the next day. Have been blown off ever since with nothing. Horrible customer service. Thankfully all other restaurants in the city were open and we made other plans but still out $600. would never recommend.
Kit Seeliger
Greedy trap of a business! The “manager” called me two times the day of our reservations to try and reschedule. We are from out of town with a tight weekend schedule. I offered to just take a refund but they said no. We showed up at our reservation time and it was freezing cold in the restaurant. They informed us that they just opened and it wasn’t warm yet. There were space heaters in various spots. No one else was at the establishment.I tried to get a refund because it was way too cold to sit in there and eat. Once again, I was told no refunds. We ordered the less than mediocre food to go. A few of the items on the menu weren’t available. The server felt bad and was aware of how absurd the situation was. She kindly moved us to a spot where she brought a space heater to sit on our table while we awaited the less than mediocre food. DO NOT BUY TICKETS ON LINE!!! JUST DON’T GO. We are out almost $200 and no apologies, except from the poor server. I would give it a negative star if It was available.
Kate M.
This was the biggest waste of money and a complete embarrassment. I took a first date here. Spent over $300 on purchasing everything in advance (meal, drinks, show, speed pass, etc). 1. We were the ONLY customers in the building. Not a single other customer was there. We went on a Friday at 6pm. So it wasn't like a weird hour/day. 2. The show was pretty pathetic. Probably since it was only one guy performing the entire thing for just my date and I. 3. Over half of the menu was unavailable because their "water was out". So how are they washing their hands, produce, meat, etc???? And because of this, there was no restroom. 4. The drinks were awful. We ordered 2 drinks each. The first set had little to no alcohol. The second set had so much alcohol it was hard to stomach. We then ordered jello shots, but they ended up being more like a creamy custard. It was absolutely disgusting. My date couldn't even stomach it. 5. When we did finally get food (which took forever) it was the saddest excuse for what they described on the menu. Their gourmet truffle fries were just straw fries with minced garlic. Their fried calamari was still cold from the freezer. We ordered Chicken Pillard. They served us a plate with just spinach leaves and rocket Lettuce, stacked about 3 inches high off the plate. We sent it back. We asked for our chicken pillards and they said that "salad" plate was the chicken, and it was hidden under all the Lettuce... At this point, we finally walked out. We didn't even attend the "haunted house" because we were so upset and disgusted by the service and food. I was humiliated that I brought a date here. I will never go here again and I will warn others not to go. THE HEALTH DEPARTMENT SHOULD BE NOTIFIED OF THEM NOT WASHING THEIR HANDS OR FOOD.
UnbreakableSara
Such a fun atmosphere, and the actors did a great job interacting with customers. I loved getting to find the secret wall passage to the bathroom!
Becky G.
The restaurant has offers in Groupon so I read all the fine print and decided to purchase a dinner for 4. Fine print read that reservations were required and to email the curator with the date and time to reserve. I emailed a week in advance and tried to verify everything was aligned for an enjoyable evening by calling mulitple times to the number listed on the website. No one answers at any time of day. So we went to the restaurant at 5 when they opened amd also when we were set to have reservations to find out we didn't. The gentleman at the front door told us he couldn't take the Groupon since we didnt have a confirmed reservation and proceeded to help the next guests since there was only two groups of us in there which they had no reservations either but because they were paying full price he was able to seat them. Vad business if I could give no stars I would based on the lack of professionalism of this business. Wishing the business the best but you need to treat customers better. On another note we had an amazing dinner and our evening was not ruined .
This is our 3rd time visiting, however, the previous times were at the former Time Square location. When we first arrived, its so run down out in front of the restaurant that it appears closed. The food is just overall terrible quality but will give one star due to the dessert being decent. The women's bathroom is awful, there is a large hole above the one toilet and was absolutely filthy. Gave the review another star because we arrived early and they were able to accommodate that. Insanely overpriced and can say we will never go back. Its a shame because with upgrades and better food, it could be an awesome experience. Really wish we would have booked somewhere else.
Someone recommended this as a super fun dinner for kids. I booked it online and then checked the Yelp reviews (big mistake to not check before booking). Unfortunately, it was too late to cancel this non refundable reservation so we decided to try it. It turns out yelpers, as usual, are right- skip this one. They get points for trying with all the spookiness and theatrics, but the food was no better than Mickey Ds and it was incredibly cheesy. I will say the staff was all very nice and helpful so they get another star for that. It also had a mildew smell throughout and while our table was clean enough, the bathroom (hidden behind a secret bookshelf) could use a good scrubbing. My daughter thought it was kind of fun, but pretty sure if I brought my younger boys here they'd be scared and running out the door within minutes. Definitely a unique experience, but not for me.
This place seems to have a few tripadvisor accounts , so I am leaving a review on them all, Its a terrible place its dirty the food is shocking , its in a great area thats buzzing and vibrant so go to one of the the other bars or restaurants the toilets were filthy there is a stale musty smell possibly from the large pool of water just outside the way in although it was not raining and everywhere else was dry. the food photos on this account look nothing like what you get so not sure whose photos these are ?
A little bit of a tourist trap. Came and left pretty quickly because we were the only group at the bar on a Saturday night.
Was so excited to bring the kids here. I went 20 years ago.I had such great memories of this place. it was on 3 levels spread out. Food and drinks were amazing. This time it was dark dirty and crammed on first floor. We paid for the “full” experience but got nothing for what we paid. The top floors were closed for renovation. Food was really really awful. It’s sad how much it declined.
Very cool ambience, little animatronics all along the walls that periodically spoke or did little mini horror shows. Waiters / staff were all on theme as well -- and our server was the loveliest person in the world. Good, hearty food; really fun atmosphere for families with older kids, or for college age kids.
I wanted to love this place. My boyfriend and his best friend from high school came here every weekend. When he took me here I was willing to overlook everything. I wanted to love the warped floors, the awkward bathroom, the pinched finger when I closed the bathroom door ...... the overwhelming oder of fish, and the empty back bar, not to mention the overwhelming sense of desperation made me feel awkward and depressed. I really wanted to love this bar.
I hate when people can do better and they insist on doing less than the minimum and offering something very disappointing. The scariest things are the food, the cleaning and the maintenance. This restaurant is completely dated but with a little bit of interest you can offer decent food and the overall result may change significantly. Spending a little bit of money doing maintenance, cleaning...is definitely not too much to ask. The hamburger is probably the worst I have ever taken in my life. Frozen fries, poor bread, plastic bacon...Again, it does not take that much to do something reasonable. Now I understand why they offer a closed menu. When I arrived and looked at the leftovers of the table next to me, I prepared myself for the adventure.
The main reason to go to Jekyll & Hyde is for the atmosphere, but the decorations were simply ok. The customer service was subpar, and the food was mediocre at best. There are a lot of other options in the area, and we felt like this was a failed attempt to get a "show" instead of focusing on better food options. We won't make that mistake again.
Bad food, horrible "entertainment,"waste of time and money. The show consisted of stopping the Christmas music (visited in March) for 30 seconds while a Chuck-E-Cheese style animal on the wall said something stupid. A guy who introduced himself as the Deacon, interacted with one of the characters on the ceiling (that no one could see). It was so poorly done that no one in the restaurant (2 other tables) didn't even bother to even watch. The rest of the time, the guy stood in the back of the building and stared at me. Was very uncomfortable. The wait staff were not even the least bit surprised when they asked why we weren't eating and we told them the food was (to be nice) not good. Anyone that rates this place over 1 star must have never gone to a restaurant before. The only thing I can think of is friends and family of the owners were forced to write good reviews. STAY AWAY!!
Restaurantji Recommends
Paid over $600 for reservation while visiting from out of state with a guest from out of the country. There was a snow storm with 4 inches of snow they called me to say they were closing and I was told I could get a refund as I was leaving the state to go home the next day. Have been blown off ever since with nothing. Horrible customer service. Thankfully all other restaurants in the city were open and we made other plans but still out $600. would never recommend.
Greedy trap of a business! The “manager” called me two times the day of our reservations to try and reschedule. We are from out of town with a tight weekend schedule. I offered to just take a refund but they said no. We showed up at our reservation time and it was freezing cold in the restaurant. They informed us that they just opened and it wasn’t warm yet. There were space heaters in various spots. No one else was at the establishment.I tried to get a refund because it was way too cold to sit in there and eat. Once again, I was told no refunds. We ordered the less than mediocre food to go. A few of the items on the menu weren’t available. The server felt bad and was aware of how absurd the situation was. She kindly moved us to a spot where she brought a space heater to sit on our table while we awaited the less than mediocre food. DO NOT BUY TICKETS ON LINE!!! JUST DON’T GO. We are out almost $200 and no apologies, except from the poor server. I would give it a negative star if It was available.
This was the biggest waste of money and a complete embarrassment. I took a first date here. Spent over $300 on purchasing everything in advance (meal, drinks, show, speed pass, etc). 1. We were the ONLY customers in the building. Not a single other customer was there. We went on a Friday at 6pm. So it wasn't like a weird hour/day. 2. The show was pretty pathetic. Probably since it was only one guy performing the entire thing for just my date and I. 3. Over half of the menu was unavailable because their "water was out". So how are they washing their hands, produce, meat, etc???? And because of this, there was no restroom. 4. The drinks were awful. We ordered 2 drinks each. The first set had little to no alcohol. The second set had so much alcohol it was hard to stomach. We then ordered jello shots, but they ended up being more like a creamy custard. It was absolutely disgusting. My date couldn't even stomach it. 5. When we did finally get food (which took forever) it was the saddest excuse for what they described on the menu. Their gourmet truffle fries were just straw fries with minced garlic. Their fried calamari was still cold from the freezer. We ordered Chicken Pillard. They served us a plate with just spinach leaves and rocket Lettuce, stacked about 3 inches high off the plate. We sent it back. We asked for our chicken pillards and they said that "salad" plate was the chicken, and it was hidden under all the Lettuce... At this point, we finally walked out. We didn't even attend the "haunted house" because we were so upset and disgusted by the service and food. I was humiliated that I brought a date here. I will never go here again and I will warn others not to go. THE HEALTH DEPARTMENT SHOULD BE NOTIFIED OF THEM NOT WASHING THEIR HANDS OR FOOD.
Such a fun atmosphere, and the actors did a great job interacting with customers. I loved getting to find the secret wall passage to the bathroom!
The restaurant has offers in Groupon so I read all the fine print and decided to purchase a dinner for 4. Fine print read that reservations were required and to email the curator with the date and time to reserve. I emailed a week in advance and tried to verify everything was aligned for an enjoyable evening by calling mulitple times to the number listed on the website. No one answers at any time of day. So we went to the restaurant at 5 when they opened amd also when we were set to have reservations to find out we didn't. The gentleman at the front door told us he couldn't take the Groupon since we didnt have a confirmed reservation and proceeded to help the next guests since there was only two groups of us in there which they had no reservations either but because they were paying full price he was able to seat them. Vad business if I could give no stars I would based on the lack of professionalism of this business. Wishing the business the best but you need to treat customers better. On another note we had an amazing dinner and our evening was not ruined .