The ice cream is amazing but the staff in this location is disappointing. I’m pregnant and arrived at 8:50pm, stood outside for 10 minutes and watched the staff make ice cream after ice cream and then at 9 PM exactly they told me they were closed at 9pm. If it were my business, I would’ve served the last two people who had been waiting outside for 10 minutes. He literally only had to make two more ice cream cups before closing up…
Kimberley S
Love this location 5/5 stars! My favorite is Kiki- she is truly one of a kind! Every time I visit, she greets me with the warmest smile and makes me feel like family. Her energy is contagious—she lights up the entire room and makes the whole experience so enjoyable. Kiki doesn’t just provide great service, she goes above and beyond to ensure every detail is taken care of and that you leave happier than when you came in. She is the definition of outstanding customer service and truly the reason I keep coming back.
It’s rare to meet someone so genuine, dedicated, and passionate about their work. Kiki absolutely deserves recognition, a raise, and a promotion for the way she represents this location. Her team is also wonderful—friendly, kind, and always welcoming, which makes every visit even better. Now to get into the actual treats, they have an insane menu with so many various options! I highly recommend to try!!
Thank you, Kiki, for always making me feel valued and cared for. This location is lucky to have you!
Patrick Wong
TLDR: The revamped KITH store in SoHo now has Treats on the ground floor which means you don't need to take the stairs or elevator for some cold sweet goodness. Wifey is our tried/true order.
I recently got to visit during the ten-year anniversary menu. Treats is now located on the ground floor with curb walk-up service. No more places to stand but it's much easier to get to.
We grabbed The Flirt off the anniversary menu. Basically it's a Wifey with strawberries and gold flakes. Very tasty though.
jessica mcormic
Amazing
K
Leaving a comment as a neighbor. This corner is already too narrow for you to block off the side walk for commercial use especially there is a bike lane right next to the side walk. STOP BLOCKING OFF the side walks and let your neighbors use the public areas or I will just call 311.
Tom Reitemeyer
Great place for a cool dessert on a hot day
Vir Moore
Honestly this one hits the spot every single time!! A must try
Nitiphum S.
⭐ 1 Star – For the service.
I came today to try their new ice cream flavor that just launched — a nostalgic movie-theater themed creation called The Movie Night: Vanilla ice cream infused with buttered popcorn, mini M&M’s, and salted pretzels, topped with buttered popcorn and Maldon salt.
To my surprise, all the ingredients actually worked really well together — it tasted amazing and I highly recommend it. It’s like eating popcorn in ice cream form — fun, unique, and perfect for summer. Also, I noticed that Kith recently renovated and moved the ice cream shop downstairs to street level, which makes it more accessible than before when you had to go up to the second floor.
However, I had a strange and disappointing experience today. I was taking a video to review the shop and capture the vibe and the making process — something I’ve done at many other ice cream places before. But one of the female staff members (you can see her in the video) told me filming wasn’t allowed. If there was a clear sign or a policy posted somewhere, I would’ve understood — but I didn’t see any. So I just recorded as usual.
Then, when my order was ready, the same staff member handed me the ice cream and immediately closed the service window — without giving me a spoon or a napkin. Previously, when the shop was still upstairs, they placed those items in front of the counter for customers to grab. Now, they’re kept behind the window. I had to knock and ask, “Where’s the spoon and napkin?” because — seriously — how am I supposed to eat it without them?
Even another customer waiting beside me laughed and said, “So are you supposed to eat it with your hands?” Honestly, the service was terrible. I never expected this kind of treatment from a place I used to come to regularly. If the store manager reads this, please do something about it. It was such a disappointing experience — and I won’t be returning if this is how customers continue to be treated.
Brent Maynard
Guy who’s running it on June 25 the swirl machine early because he didn’t feel like cleaning it at closing and he’s trying to get out early so he’s only offering milkshakes. Avoid, hopefully kith something about this.
G C
The staff here is so genuinely friendly and helpful and the soft serve with cereal is really good—good to eat, not just a gimmick that’s good to photograph.
Minutes before closing time with 3 employees behind the glass and they wouldn't serve us or even let us see a menu. You close at 9 or you don't. Bummer
Yael Shmoshkovitz Frid
Just not interesting. If you want something sweet and banal go for it. I think it is a waste of calories
Benjamin Helwa
If you’re looking for a dessert spot that hits hard with nostalgia and creativity, Kith Treats is the place. From the moment you walk in, you’re greeted by that sweet cereal-meets-ice-cream aroma that instantly takes you back to childhood—but with a seriously elevated twist.
I tried one of their signature cereal-infused ice cream combos, and wow… the texture, the crunch, and the creamy base all work in perfect harmony. Every bite felt like a throwback, but with a modern, bold edge. Their rotating flavors and limited-time collabs keep things fresh, and the presentation is always photo-worthy.
Whether you’re a cereal lover or just craving something unique, Kith Treats is definitely Helwa Approved.
Jamie Lightburn
Purchased a short and shirt set from the Miami location in June last year. The quality is the worst. The shorts have completely frayed along the top and have giant holes in the legs. Provided pictures and credit card transactions and was told we don't have proof of purchase and they can't help. Shein is better quality don't waste your money.
The ice cream is amazing but the staff in this location is disappointing. I’m pregnant and arrived at 8:50pm, stood outside for 10 minutes and watched the staff make ice cream after ice cream and then at 9 PM exactly they told me they were closed at 9pm. If it were my business, I would’ve served the last two people who had been waiting outside for 10 minutes. He literally only had to make two more ice cream cups before closing up…
Love this location 5/5 stars! My favorite is Kiki- she is truly one of a kind! Every time I visit, she greets me with the warmest smile and makes me feel like family. Her energy is contagious—she lights up the entire room and makes the whole experience so enjoyable. Kiki doesn’t just provide great service, she goes above and beyond to ensure every detail is taken care of and that you leave happier than when you came in. She is the definition of outstanding customer service and truly the reason I keep coming back.
It’s rare to meet someone so genuine, dedicated, and passionate about their work. Kiki absolutely deserves recognition, a raise, and a promotion for the way she represents this location. Her team is also wonderful—friendly, kind, and always welcoming, which makes every visit even better. Now to get into the actual treats, they have an insane menu with so many various options! I highly recommend to try!!
Thank you, Kiki, for always making me feel valued and cared for. This location is lucky to have you!
TLDR: The revamped KITH store in SoHo now has Treats on the ground floor which means you don't need to take the stairs or elevator for some cold sweet goodness. Wifey is our tried/true order.
I recently got to visit during the ten-year anniversary menu. Treats is now located on the ground floor with curb walk-up service. No more places to stand but it's much easier to get to.
We grabbed The Flirt off the anniversary menu. Basically it's a Wifey with strawberries and gold flakes. Very tasty though.
Amazing
Leaving a comment as a neighbor. This corner is already too narrow for you to block off the side walk for commercial use especially there is a bike lane right next to the side walk. STOP BLOCKING OFF the side walks and let your neighbors use the public areas or I will just call 311.
Great place for a cool dessert on a hot day
Honestly this one hits the spot every single time!! A must try
⭐ 1 Star – For the service.
I came today to try their new ice cream flavor that just launched — a nostalgic movie-theater themed creation called The Movie Night: Vanilla ice cream infused with buttered popcorn, mini M&M’s, and salted pretzels, topped with buttered popcorn and Maldon salt.
To my surprise, all the ingredients actually worked really well together — it tasted amazing and I highly recommend it. It’s like eating popcorn in ice cream form — fun, unique, and perfect for summer. Also, I noticed that Kith recently renovated and moved the ice cream shop downstairs to street level, which makes it more accessible than before when you had to go up to the second floor.
However, I had a strange and disappointing experience today. I was taking a video to review the shop and capture the vibe and the making process — something I’ve done at many other ice cream places before. But one of the female staff members (you can see her in the video) told me filming wasn’t allowed. If there was a clear sign or a policy posted somewhere, I would’ve understood — but I didn’t see any. So I just recorded as usual.
Then, when my order was ready, the same staff member handed me the ice cream and immediately closed the service window — without giving me a spoon or a napkin. Previously, when the shop was still upstairs, they placed those items in front of the counter for customers to grab. Now, they’re kept behind the window. I had to knock and ask, “Where’s the spoon and napkin?” because — seriously — how am I supposed to eat it without them?
Even another customer waiting beside me laughed and said, “So are you supposed to eat it with your hands?” Honestly, the service was terrible. I never expected this kind of treatment from a place I used to come to regularly. If the store manager reads this, please do something about it. It was such a disappointing experience — and I won’t be returning if this is how customers continue to be treated.
Guy who’s running it on June 25 the swirl machine early because he didn’t feel like cleaning it at closing and he’s trying to get out early so he’s only offering milkshakes. Avoid, hopefully kith something about this.
The staff here is so genuinely friendly and helpful and the soft serve with cereal is really good—good to eat, not just a gimmick that’s good to photograph.
Restaurantji Recommends
Minutes before closing time with 3 employees behind the glass and they wouldn't serve us or even let us see a menu. You close at 9 or you don't. Bummer
Just not interesting. If you want something sweet and banal go for it. I think it is a waste of calories
If you’re looking for a dessert spot that hits hard with nostalgia and creativity, Kith Treats is the place. From the moment you walk in, you’re greeted by that sweet cereal-meets-ice-cream aroma that instantly takes you back to childhood—but with a seriously elevated twist.
I tried one of their signature cereal-infused ice cream combos, and wow… the texture, the crunch, and the creamy base all work in perfect harmony. Every bite felt like a throwback, but with a modern, bold edge. Their rotating flavors and limited-time collabs keep things fresh, and the presentation is always photo-worthy.
Whether you’re a cereal lover or just craving something unique, Kith Treats is definitely Helwa Approved.
Purchased a short and shirt set from the Miami location in June last year. The quality is the worst. The shorts have completely frayed along the top and have giant holes in the legs. Provided pictures and credit card transactions and was told we don't have proof of purchase and they can't help. Shein is better quality don't waste your money.
Collaboration with Yoku Moku was ???
Food: 5
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