Not sure what happened but there rice with spicy chicken used to be really good now its awful it sort of taste like theres some fish products or something used in it now.
Jace
It is so annoying.
Please do not order any food from Koko Wings by the delivery app. I would like to share my experience. Nothing was delivered, and no refund was issued. I will not order food from here in the future.
I ordered chicken around 11:45 PM, and it was not delivered. I called the merchant (the store) more than 10 times, but they never responded or resolved the issue. I also contacted Uber Eats customer service to share my experience, but no one provided a solution. Instead, they kept saying there was nothing they could do at the moment. How ludicrous. It is totally absurd—nothing was delivered, yet customer service could do nothing?
Why do you even exist? And on top of that, an order placed at 11:45 PM arriving at 2:50 AM? Do you think this is normal? Not at all—no one expects this when they order food. This is completely unreasonable and unacceptable; in fact, it was never even delivered.
I know Ubereats is experiencing significant cash flow issues due to excessive coupon and gift card discounts on Amazon, but the burden of your financial struggles should not be passed on to customer service and customer experience.
PS: This comment should be remained until Koko Wings or UberEats issues a refund. As we all know, Koko Wings close early, and you all can see when it was delivered at 2:55 a.m.
Added on Feb 16, 2025, 4:10 pm: I was able to speak with the owner of Koko Wings, and she provided the same food that I ordered yesterday at 11:50 pm. She sincerely apologized to me, explaining that technical issues with the delivery person were out of her control. She assured me that she would handle any non-delivery or delayed delivery issues promptly. I will keep this review for the public's interest and to protect potential customers from experiencing negative experiences with the delivery app. I will change my review from one star to four stars. The reason is that the owner's attitude and service at Koko Wings were wonderful, but the service from Uber was unsuccessful. I will maintain 4 stars even though the food is delicious because I was starving at 4 am due to undelivered food. Even though UberEats said they understood my circumstances, they essentially did nothing and kept repeating that this was not a case that could be refunded, which was a ludicrous experience.
TL;DR: Food was amazing, but I will keep this at four stars due to the bad experience with the delivery app.
Atmosphere: 5
Food: 5
Service: 3
Donovan Chen
Was a mistake to order a delivery from them via Uber eats. Placed the order at 5:40, didn’t show up til 7:50, came in all cold and soggy and looked absolutely disgusting (a photo attached, noticed the grease and finger prints on the receipt?) straight to the trash can.
Food: 1
Service: 1
Denise Flores
Messed up my order and does not want to fix
Monique Clarke
Horrible customer service,no manners,obnoxious, I will never done there again.
Atmosphere: 1
Food: 4
Service: 1
Bryan Beaudoin
Pretty solid food. Fine service. Employees well trained by boss. Kimchi tart and tasty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Korean Fried Chicken, Sauce, Soy Garlic
Angeliki Traveler
It’s always a joy coming here. The spicy tofu soup and japchae were savory, chewy, and cooked to perfection. Well priced items.
Atmosphere: 4
Food: 4
Service: 4
chen meng
Guys, are you looking for authentic Korean Fried Chicken in Manhattan Area? Then you need to check out koko wings， definitely is your spot ? Koko Wings
One more thing they offer l“ All Day Happy Hour” ? with affordable prices for lunch and dinner. The most important is they offer Hand-cut chicken, less greasy with special/unique sauces??
They have a wide selection of wing flavors ✨ Soy Garlic and The Korean BBQ were SO GOOD. Spicy fired chicken lovers dream come true.
Atmosphere: 5
Food: 5
Service: 5
wenbo xin
kokowings is my shit, always my happy place
Atmosphere: 5
Food: 5
Service: 5
Mustapha A.
This is a nice and cozy restaurant. The food was good and tasty.
very fresh and delicious chicken! I love korean fried chicken.
Atmosphere: 5
Food: 5
Service: 5
Gilberto Moscoso Rodriguez
Best chicken wings in the UWS!!!
Atmosphere: 5
Food: 5
Service: 5
Li
I’ve ordered from here so many times. Everything is the bomb. Never had a bad order or food. Mango sauce for the fries are delicious, chicken wings in soy garlic is the best, try everything on the menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drumsticks, Soy Garlic, Chicken Wings, Korean Pancake
Not sure what happened but there rice with spicy chicken used to be really good now its awful it sort of taste like theres some fish products or something used in it now.
It is so annoying.
Please do not order any food from Koko Wings by the delivery app. I would like to share my experience.
Nothing was delivered, and no refund was issued.
I will not order food from here in the future.
I ordered chicken around 11:45 PM, and it was not delivered. I called the merchant (the store) more than 10 times, but they never responded or resolved the issue. I also contacted Uber Eats customer service to share my experience, but no one provided a solution. Instead, they kept saying there was nothing they could do at the moment. How ludicrous. It is totally absurd—nothing was delivered, yet customer service could do nothing?
Why do you even exist? And on top of that, an order placed at 11:45 PM arriving at 2:50 AM? Do you think this is normal? Not at all—no one expects this when they order food. This is completely unreasonable and unacceptable; in fact, it was never even delivered.
I know Ubereats is experiencing significant cash flow issues due to excessive coupon and gift card discounts on Amazon, but the burden of your financial struggles should not be passed on to customer service and customer experience.
PS: This comment should be remained until Koko Wings or UberEats issues a refund. As we all know, Koko Wings close early, and you all can see when it was delivered at 2:55 a.m.
Added on Feb 16, 2025, 4:10 pm: I was able to speak with the owner of Koko Wings, and she provided the same food that I ordered yesterday at 11:50 pm. She sincerely apologized to me, explaining that technical issues with the delivery person were out of her control. She assured me that she would handle any non-delivery or delayed delivery issues promptly. I will keep this review for the public's interest and to protect potential customers from experiencing negative experiences with the delivery app.
I will change my review from one star to four stars. The reason is that the owner's attitude and service at Koko Wings were wonderful, but the service from Uber was unsuccessful. I will maintain 4 stars even though the food is delicious because I was starving at 4 am due to undelivered food. Even though UberEats said they understood my circumstances, they essentially did nothing and kept repeating that this was not a case that could be refunded, which was a ludicrous experience.
TL;DR: Food was amazing, but I will keep this at four stars due to the bad experience with the delivery app.
Atmosphere: 5
Food: 5
Service: 3
Was a mistake to order a delivery from them via Uber eats. Placed the order at 5:40, didn’t show up til 7:50, came in all cold and soggy and looked absolutely disgusting (a photo attached, noticed the grease and finger prints on the receipt?) straight to the trash can.
Food: 1
Service: 1
Messed up my order and does not want to fix
Horrible customer service,no manners,obnoxious, I will never done there again.
Atmosphere: 1
Food: 4
Service: 1
Pretty solid food. Fine service. Employees well trained by boss. Kimchi tart and tasty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Korean Fried Chicken, Sauce, Soy Garlic
It’s always a joy coming here. The spicy tofu soup and japchae were savory, chewy, and cooked to perfection. Well priced items.
Atmosphere: 4
Food: 4
Service: 4
Guys, are you looking for authentic Korean Fried Chicken in Manhattan Area? Then you need to check out koko wings， definitely is your spot ?
Koko Wings
One more thing they offer l“ All Day Happy Hour” ? with affordable prices for lunch and dinner. The most important is they offer Hand-cut chicken, less greasy with special/unique sauces??
They have a wide selection of wing flavors ✨ Soy Garlic and The Korean BBQ were SO GOOD.
Spicy fired chicken lovers dream come true.
Atmosphere: 5
Food: 5
Service: 5
kokowings is my shit, always my happy place
Atmosphere: 5
Food: 5
Service: 5
This is a nice and cozy restaurant. The food was good and tasty.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The fried chicken is amazing and delicious
Atmosphere: 5
Food: 5
Service: 5
very fresh and delicious chicken! I love korean fried chicken.
Atmosphere: 5
Food: 5
Service: 5
Best chicken wings in the UWS!!!
Atmosphere: 5
Food: 5
Service: 5
I’ve ordered from here so many times. Everything is the bomb. Never had a bad order or food. Mango sauce for the fries are delicious, chicken wings in soy garlic is the best, try everything on the menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drumsticks, Soy Garlic, Chicken Wings, Korean Pancake
Great service and food
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