The food was really good and the service also. The only thing I would point out is that if you go there with a voucher for the KYU 7 course dinner experience - you should make sure that they honor the voucher that includes cocktails/wine glasses. Our waitress made it her point to omit the fine print which clearly stated drinks included. So we had to buy our drinks for an extra $100.
Alan Y
I recently dined at KYU in NYC, and while the food was absolutely phenomenal, the overall experience left much to be desired.
From the start, our waitress seemed overwhelmed and forgot about us entirely. When it came time to order, her attitude was less than friendly, and to make matters worse, she kept wiping her runny nose with her fingers while taking our order. This really added to the uncomfortable vibe of the evening. After our meal, I waited nearly half an hour just for someone to clear our plates and bring out dessert—which, unfortunately, she hadn’t even put in the order for.
To make matters worse, we were situated next to a rowdy table of 20 people who were clearly inebriated. They kept bumping into us as they fumbled around trying to figure out where to go next, and it felt like no one on the staff was around to address the situation. This was on a slow weekday, mind you, with only one other table occupied. It was frustrating to see so many staff members but not a single one in sight to help with the chaos.
Despite all this, I still left an 18% tip because I believe that’s just the right thing to do. I’ve had great experiences at other locations of this restaurant chain, but I’m sad to say that the NYC location won’t be on my list for a return visit. It’s a shame because the food truly deserves better service.
Atmosphere: 1
Food: 5
Service: 1
Rafael Thiago Laurentino
Not our first time at KYU, and once again it didn’t disappoint. The food and service are always amazing. From the host to the manager, everyone is super welcoming. This time our server Celeste gave us great recommendations and made the night even better. We’ll definitely keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Anthony Clanton
Celeste was amazing! Service was top notched and music and atmosphere is a vibe. Oh and please save room for desert.. the Coconut Cake was so good. Thanks Celeste for the great service!
Atmosphere: 5
Food: 4
Service: 5
Maurice Wiggins
Celeste was amazing! The food was perfect! Best dishes: short ribs, kale, and crispy rice. Cocktail req is the spicy marg
Atmosphere: 5
Food: 5
Service: 5
Kat Kruse
Gabriella was incredible, the food was amazing, but she made the experience unforgettable! Thanks girl.
Atmosphere: 5
Food: 5
Service: 5
tiffernyful
Food was incredible! The tuna crispy rice is to die for. And our server Celeste is the BEST!
Atmosphere: 5
Food: 5
Service: 5
Bill Little
Was not expecting what I got. Really cool and interesting vibe with great options for food and beverage. The flavors were unique and different and worth a try. Recommended.
Atmosphere: 5
Food: 5
Service: 5
HyunMyeong Kim
Food and service were great here! I forgot to take pictures but surf and turf, avocado salad, japanese sweet potato (my fav) and tuna fried rice were great! Highly recommended.
Overpriced but honestly good. The japanese sweet potato is delicious. The smores cake is insaneee i would go back for that alone. Dining room blasts music but the speakers are kind of good so you can actually still hear the person across from you. It's really odd.
D
Food mostly tasty but much to pricy. Very empty restaurant seemed odd. Waiter was good but forgot some orders
Erica
Early booking on a weeknight and I booked standard but they put us at a table in the bar area which was great because happy hour applied! They have a great happy hour deal - and all of the food is delicious. Our server got busy in the main dining room when the dinner crowd picked up but all in all would do it again.
The food was really good and the service also. The only thing I would point out is that if you go there with a voucher for the KYU 7 course dinner experience - you should make sure that they honor the voucher that includes cocktails/wine glasses. Our waitress made it her point to omit the fine print which clearly stated drinks included. So we had to buy our drinks for an extra $100.
I recently dined at KYU in NYC, and while the food was absolutely phenomenal, the overall experience left much to be desired.
From the start, our waitress seemed overwhelmed and forgot about us entirely. When it came time to order, her attitude was less than friendly, and to make matters worse, she kept wiping her runny nose with her fingers while taking our order. This really added to the uncomfortable vibe of the evening. After our meal, I waited nearly half an hour just for someone to clear our plates and bring out dessert—which, unfortunately, she hadn’t even put in the order for.
To make matters worse, we were situated next to a rowdy table of 20 people who were clearly inebriated. They kept bumping into us as they fumbled around trying to figure out where to go next, and it felt like no one on the staff was around to address the situation. This was on a slow weekday, mind you, with only one other table occupied. It was frustrating to see so many staff members but not a single one in sight to help with the chaos.
Despite all this, I still left an 18% tip because I believe that’s just the right thing to do. I’ve had great experiences at other locations of this restaurant chain, but I’m sad to say that the NYC location won’t be on my list for a return visit. It’s a shame because the food truly deserves better service.
Atmosphere: 1
Food: 5
Service: 1
Not our first time at KYU, and once again it didn’t disappoint. The food and service are always amazing. From the host to the manager, everyone is super welcoming. This time our server Celeste gave us great recommendations and made the night even better. We’ll definitely keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Celeste was amazing! Service was top notched and music and atmosphere is a vibe. Oh and please save room for desert.. the Coconut Cake was so good. Thanks Celeste for the great service!
Atmosphere: 5
Food: 4
Service: 5
Celeste was amazing! The food was perfect! Best dishes: short ribs, kale, and crispy rice. Cocktail req is the spicy marg
Atmosphere: 5
Food: 5
Service: 5
Gabriella was incredible, the food was amazing, but she made the experience unforgettable! Thanks girl.
Atmosphere: 5
Food: 5
Service: 5
Food was incredible! The tuna crispy rice is to die for. And our server Celeste is the BEST!
Atmosphere: 5
Food: 5
Service: 5
Was not expecting what I got. Really cool and interesting vibe with great options for food and beverage. The flavors were unique and different and worth a try. Recommended.
Atmosphere: 5
Food: 5
Service: 5
Food and service were great here! I forgot to take pictures but surf and turf, avocado salad, japanese sweet potato (my fav) and tuna fried rice were great! Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Amazed
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Eat here. You won’t regret it.
Atmosphere: 5
Food: 5
Service: 5
Loved it!
Atmosphere: 5
Food: 5
Service: 5
Overpriced but honestly good. The japanese sweet potato is delicious.
The smores cake is insaneee i would go back for that alone.
Dining room blasts music but the speakers are kind of good so you can actually still hear the person across from you. It's really odd.
Food mostly tasty but much to pricy. Very empty restaurant seemed odd. Waiter was good but forgot some orders
Early booking on a weeknight and I booked standard but they put us at a table in the bar area which was great because happy hour applied! They have a great happy hour deal - and all of the food is delicious. Our server got busy in the main dining room when the dinner crowd picked up but all in all would do it again.
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