Nightmare ordering a cake. No one answers the phone, no one responds on chat customer service except for AI. Wanted to order a birthday cake with personalization for local delivery. When I finally reached someone they said no pre orders - day of only and order through door dash. Nice.
Atmosphere: 1
Food: 1
Service: 1
Nadia Agudiak
Best cakes ever!
Kristina Zhegunova
I absolutely adore Lady M! Every visit is such a delight — the cakes are beautiful, elegant, and made with incredible attention to detail. The staff is always friendly and welcoming, making the experience even better. My all-time favorite is the matcha cake — it’s simply perfect, rich, and flavorful without being too sweet. Every bite is a little moment of happiness. I can’t recommend Lady M enough for anyone who loves high-quality desserts and a truly luxurious treat! 🍰💚✨
Atmosphere: 5
Food: 5
Service: 5
Chico beanz Mtz
Every one is so nice and very helpful
Atmosphere: 5
Food: 5
Service: 5
phuc vu
I experienced the worst service ever in Lady M, not because of the food tho. The waitress was racist to our group. She insisted on a weird attitude towards our orders. We ordered a pot of earl grey tea, but she got us a sencha instead. When we asked for another pot of tea, she told other waiters that we’re lying about the tea type. They eventually gave us our earl grey tea for free, but keeping an indifferent attitude about our table. It’s a questionable service experience that we’re hoping Lady M will have a better training to their waiters; because I don’t think being selective about your customers can escalate to this level. I’ll still be back for the crepes tho.
Atmosphere: 4
Food: 5
Service: 1
R S
Ordered from this location on 9/25, today, and one of the five slices that I ordered was missing. This place is expensive and when I called them to tell them that the slice was missing, they told me I had to call Uber. After explaining that Uber wouldn’t do anything about it, they said there’s nothing they can do. I understand their point of view, but I am still there Customer. They blamed the driver for not checking a sealed bag instead of acknowledging that they sent an incomplete order.
Service: 1
Alvin Chen
Love the jasmine millie crepe
Atmosphere: 5
Food: 5
Service: 5
Designer Products
Rudest staff ever. Not sure where they find them or what they do to them. It’s the most unpleasant experience
Atmosphere: 1
Food: 5
Service: 1
Gio
Worst service ever. I used to be a customer when they had just one store on Madison Avenue. They over expanded and just increased prices while the quality and service went down. Sad.
Atmosphere: 1
Food: 5
Service: 1
Kelly Kwok
Service was good and fast. The employees were nice and attentive.
Nightmare ordering a cake. No one answers the phone, no one responds on chat customer service except for AI. Wanted to order a birthday cake with personalization for local delivery. When I finally reached someone they said no pre orders - day of only and order through door dash. Nice.
Atmosphere: 1
Food: 1
Service: 1
Best cakes ever!
I absolutely adore Lady M! Every visit is such a delight — the cakes are beautiful, elegant, and made with incredible attention to detail. The staff is always friendly and welcoming, making the experience even better. My all-time favorite is the matcha cake — it’s simply perfect, rich, and flavorful without being too sweet. Every bite is a little moment of happiness. I can’t recommend Lady M enough for anyone who loves high-quality desserts and a truly luxurious treat! 🍰💚✨
Atmosphere: 5
Food: 5
Service: 5
Every one is so nice and very helpful
Atmosphere: 5
Food: 5
Service: 5
I experienced the worst service ever in Lady M, not because of the food tho. The waitress was racist to our group. She insisted on a weird attitude towards our orders. We ordered a pot of earl grey tea, but she got us a sencha instead. When we asked for another pot of tea, she told other waiters that we’re lying about the tea type. They eventually gave us our earl grey tea for free, but keeping an indifferent attitude about our table. It’s a questionable service experience that we’re hoping Lady M will have a better training to their waiters; because I don’t think being selective about your customers can escalate to this level. I’ll still be back for the crepes tho.
Atmosphere: 4
Food: 5
Service: 1
Ordered from this location on 9/25, today, and one of the five slices that I ordered was missing. This place is expensive and when I called them to tell them that the slice was missing, they told me I had to call Uber. After explaining that Uber wouldn’t do anything about it, they said there’s nothing they can do. I understand their point of view, but I am still there Customer. They blamed the driver for not checking a sealed bag instead of acknowledging that they sent an incomplete order.
Service: 1
Love the jasmine millie crepe
Atmosphere: 5
Food: 5
Service: 5
Rudest staff ever. Not sure where they find them or what they do to them. It’s the most unpleasant experience
Atmosphere: 1
Food: 5
Service: 1
Worst service ever. I used to be a customer when they had just one store on Madison Avenue. They over expanded and just increased prices while the quality and service went down. Sad.
Atmosphere: 1
Food: 5
Service: 1
Service was good and fast. The employees were nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Coconut one is really good.
Atmosphere: 4
Food: 4
Service: 5
#1 crepe cake in NYC
Atmosphere: 5
Food: 5
Service: 5
got mold spots
Food: 1
Service: 3
Had the Dubai chocolate and the Pistachio creeps. I have to say it was awesome. Service was absolutely excellent.
Atmosphere: 5
Food: 5
Service: 5
The most delicious cakes!
Atmosphere: 5
Food: 5
Service: 5
Loading...