I wasnt even there but the pictures looking good. Bye
Atmosphere: 5
Food: 5
Service: 5
Andrew Coco
Overpriced food and fine service. You go here for the clout and location.
Atmosphere: 3
Food: 4
Service: 4
Jamont H.
I am writing to share my recent experience at Lucien in New York City, as I believe it is important to bring attention to a serious customer service issue.
When I arrived, I waited approximately 20 minutes before a staff member came to ask if I needed to be seated. When she finally approached, she ignored me and immediately smiled and engaged with another guest, a white woman and her daughter, without first acknowledging that I had been waiting. The woman informed the staff member that I had been there first, yet I was still not addressed directly.
When the staff member finally looked at me, she avoided eye contact and told me to “go look for yourself” regarding seating. I explained that I was waiting for one person and was open to either bar seating or a small table. Despite this, I was dismissed, while the other guests were personally escorted and assisted with seating.
While standing and waiting, I also experienced an uncomfortable environment in which other patrons clutched their purses while watching me. Combined with the staff’s passive-aggressive tone and dismissive behavior, this contributed to feeling singled out and unsafe.
As a Black customer and one of the only Black patrons present at the time, this interaction made me feel uncomfortable and targeted. I raised my concerns to two other staff members, who brushed it off by saying the server was “busy” or “a bit sassy” and suggested that I should not take it personally. This response showed a lack of accountability and social awareness, especially given the context.
Although the coworkers apologized, the staff member directly involved never did. The situation felt passive aggressive, dismissive, and offensive. Customer service should be attentive and respectful to all patrons, regardless of race. Unfortunately, that was not my experience here. ——— Following this incident, I attempted to address the matter directly. I contacted Lucien on December 21st and asked to speak with a manager. I was told there is no manager and that only the owner oversees the establishment. The staff member I spoke with did not provide her name or any reference for the call and stated that she would pass my concerns along to the owner. No follow-up ever occurred.
In the weeks that followed, I made additional attempts to seek accountability but was never contacted by the owner or anyone in a leadership role. This lack of response further reinforced the dismissive nature of my experience and the absence of any meaningful accountability. During this conversation, the staff member, who identified herself as Inez only after I asked, was confrontational when I requested clarity about who I was speaking with and who was handling my concern. Rather than addressing the issue, the conversation was repeatedly deflected with statements such as “I don’t want to make this about me.” This further increased my anxiety and discomfort and reinforced the pattern of dismissiveness I had already experienced.
As a Black patron, these combined experiences made it clear that this establishment does not foster a space of care, transparency, or respect for all guests. Because of this, I will not be returning, and I would caution other Black customers about dining here due to the selective nature of the service and the lack of responsibility demonstrated when concerns are raised.
I hope this feedback is taken seriously and used to improve how all guests are treated in the future.
Atmosphere: 1
Food: 1
Service: 1
Gauri Shah
Horrible service, the guy in the suit at the front of the restaurant (who appeared to be the manager) took my friends coats when they arrived to restaurant, I arrived slightly after and once we got seated I asked the guy if he could also take my coat since he took my friends. He takes my coat and puts it over the chair and goes “see it’s that easy, genius” points his finger to his head basically saying use your brain and his facial expressions were so unprofessional - actually INSANE for a manager or whoever the hell he was to say that to a customer. Manhattan has a million restaurants, save your time and money - do not come here. Food was also mediocre at best.
Food: 1
Maya Dejean
Nice experience. The owner was working the reservations and bar which created a personal vibe. Good drinks. Good food. Small but not too small. Very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Frites Traditionnelle
De'Sontia Rowdy
Everything was amazing—the steak and fries, the drinks, and the apple pie dessert were all top-tier. Super rich and filling. I left full and happy. The staff was very welcoming, and we had drinks at the bar while waiting for our table, which made the experience even better.
Atmosphere: 5
Food: 5
Service: 5
Jamont
I am writing to share my recent experience at Lucien in New York City, as I believe it is important to bring attention to a serious customer service issue.
When I arrived, I waited approximately 20 minutes before a staff member came to ask if I needed to be seated. When she finally approached, she ignored me and immediately smiled and engaged with another guest, a white woman and her daughter, without first acknowledging that I had been waiting. The woman informed the staff member that I was there first, yet I was still not asked or addressed directly.
When the staff member finally looked at me, she avoided eye contact and told me to “go look for yourself” regarding seating. I explained that I was waiting for one person and was open to either bar seating or a small table. Despite this, I was dismissed, while the other guests were then personally escorted and assisted with seating.
As a Black customer and one of the only Black patrons present at the time, this interaction made me feel uncomfortable and singled out. I raised my concerns to two other staff members, who brushed it off by saying the server was “busy” or “a bit sassy,” and suggested that I should not take it personally. This response showed a lack of accountability and social awareness, especially given the context.
Although the coworkers apologized, the staff member directly involved never did. The situation felt passive aggressive, dismissive, and offensive. Customer service should be attentive and respectful to all patrons, regardless of race. Unfortunately, that was not my experience here.
Because of this, I will not be returning, and I would caution other Black customers about dining at this establishment due to the selective nature of the service I experienced.
I hope this feedback is taken seriously and used to improve how all guests are treated in the future.
Atmosphere: 1
Food: 1
Service: 1
Yochi Cohen
We went to Lucien at 11 PM, and the place was bustling, happy, and fascinating. The atmosphere is infectious with a joy for life and filled with beautiful people. The service is amazing. Despite the large crowd, the service was wonderful—always delivered with a genuine smile and a true joy from staff who clearly love the good life. In short: the food is wonderful, the drinks are excellent, the service is amazing, and there's a fantastic vibe of creativity and good living. I highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Michael Farkas (The Two-Line Pass)
Didn't honor reservation after over a half hour of waiting. Doesn't look like a very enjoyable experience because of how cramped and loud it is inside. Go to Fossetta instead.
Atmosphere: 1
Service: 1
Georgi Azar
Absolutely shameful! If I could give this place zero stars, I would. I made a reservation 2 weeks in advance for a party of 8. Called two days before to confirm and they confirmed. Then they called me again the same day to confirm, and I confirmed again. We showed up on time at 9:30 PM sharp. We were left standing there like complete idiots for a almost and hour and a half. No apology. Just empty, repeated promises: “Your table will be ready soon.” “Just five more minutes.” At 11pm, the “manager” offered us some crap sparkling wine while we waited freezing on the sidewalk. After 10min we gave up and left. When I asked why we even bothered making a reservation, the only excuse was, “We’re very busy.” So you overbook on purpose and make your guests wait an hour with a reservation? Make it make sense. Save yourself the time, frustration, and complete lack of respect. Go literally anywhere else.
Had a cool time at Lucien , was invited by my good friend Jamal . I'm visiting from the Islands, just visiting a brother working on a movie. Then Lucien Bar it was , then a Movie level 3 days ensued . Highly recommended , Was introduced to Zac the CEO . Great moments .all the way from the Caribbean Isle of St.Vincent . 🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🍷🍷 By Reservations only .
Atmosphere: 5
Food: 5
Service: 5
John Haywood
Booked a table for 12 people and they gave us a table for 8 people and told to make it work. No AC so it’s ridiculously hot.
Atmosphere: 1
Food: 2
Service: 3
Roubi Eliopoulos
We came here for lunch on the recommendation of the Ludlow Hotel’s front desk. I ordered the artichoke salad. It was one of the blandest salads I’ve had. The artichokes were way over fried and tasteless. There was barely any dressing. I asked for chicken to be added. It was overcooked and needed salad and seasoning. To make things worse, everything was insanely expensive. Do your research. I would have skipped this place if I had.
Atmosphere: 3
Food: 1
Service: 3
Ryan Balouma
Beautiful place and atmosphere inside and out, food was delicious I can’t wait to come back
Atmosphere: 5
Food: 5
Service: 5
JUAN CARLOS ROJAS
I order the chicken it was very tasty and juicy just perfect. The food runners were very friendly! I will be back to try other dishes!
I wasnt even there but the pictures looking good. Bye
Atmosphere: 5
Food: 5
Service: 5
Overpriced food and fine service. You go here for the clout and location.
Atmosphere: 3
Food: 4
Service: 4
I am writing to share my recent experience at Lucien in New York City, as I believe it is important to bring attention to a serious customer service issue.
When I arrived, I waited approximately 20 minutes before a staff member came to ask if I needed to be seated. When she finally approached, she ignored me and immediately smiled and engaged with another guest, a white woman and her daughter, without first acknowledging that I had been waiting. The woman informed the staff member that I had been there first, yet I was still not addressed directly.
When the staff member finally looked at me, she avoided eye contact and told me to “go look for yourself” regarding seating. I explained that I was waiting for one person and was open to either bar seating or a small table. Despite this, I was dismissed, while the other guests were personally escorted and assisted with seating.
While standing and waiting, I also experienced an uncomfortable environment in which other patrons clutched their purses while watching me. Combined with the staff’s passive-aggressive tone and dismissive behavior, this contributed to feeling singled out and unsafe.
As a Black customer and one of the only Black patrons present at the time, this interaction made me feel uncomfortable and targeted. I raised my concerns to two other staff members, who brushed it off by saying the server was “busy” or “a bit sassy” and suggested that I should not take it personally. This response showed a lack of accountability and social awareness, especially given the context.
Although the coworkers apologized, the staff member directly involved never did. The situation felt passive aggressive, dismissive, and offensive. Customer service should be attentive and respectful to all patrons, regardless of race. Unfortunately, that was not my experience here.
———
Following this incident, I attempted to address the matter directly. I contacted Lucien on December 21st and asked to speak with a manager. I was told there is no manager and that only the owner oversees the establishment. The staff member I spoke with did not provide her name or any reference for the call and stated that she would pass my concerns along to the owner. No follow-up ever occurred.
In the weeks that followed, I made additional attempts to seek accountability but was never contacted by the owner or anyone in a leadership role. This lack of response further reinforced the dismissive nature of my experience and the absence of any meaningful accountability. During this conversation, the staff member, who identified herself as Inez only after I asked, was confrontational when I requested clarity about who I was speaking with and who was handling my concern. Rather than addressing the issue, the conversation was repeatedly deflected with statements such as “I don’t want to make this about me.” This further increased my anxiety and discomfort and reinforced the pattern of dismissiveness I had already experienced.
As a Black patron, these combined experiences made it clear that this establishment does not foster a space of care, transparency, or respect for all guests. Because of this, I will not be returning, and I would caution other Black customers about dining here due to the selective nature of the service and the lack of responsibility demonstrated when concerns are raised.
I hope this feedback is taken seriously and used to improve how all guests are treated in the future.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, the guy in the suit at the front of the restaurant (who appeared to be the manager) took my friends coats when they arrived to restaurant, I arrived slightly after and once we got seated I asked the guy if he could also take my coat since he took my friends. He takes my coat and puts it over the chair and goes “see it’s that easy, genius” points his finger to his head basically saying use your brain and his facial expressions were so unprofessional - actually INSANE for a manager or whoever the hell he was to say that to a customer. Manhattan has a million restaurants, save your time and money - do not come here. Food was also mediocre at best.
Food: 1
Nice experience. The owner was working the reservations and bar which created a personal vibe. Good drinks. Good food. Small but not too small. Very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Frites Traditionnelle
Everything was amazing—the steak and fries, the drinks, and the apple pie dessert were all top-tier. Super rich and filling. I left full and happy. The staff was very welcoming, and we had drinks at the bar while waiting for our table, which made the experience even better.
Atmosphere: 5
Food: 5
Service: 5
I am writing to share my recent experience at Lucien in New York City, as I believe it is important to bring attention to a serious customer service issue.
When I arrived, I waited approximately 20 minutes before a staff member came to ask if I needed to be seated. When she finally approached, she ignored me and immediately smiled and engaged with another guest, a white woman and her daughter, without first acknowledging that I had been waiting. The woman informed the staff member that I was there first, yet I was still not asked or addressed directly.
When the staff member finally looked at me, she avoided eye contact and told me to “go look for yourself” regarding seating. I explained that I was waiting for one person and was open to either bar seating or a small table. Despite this, I was dismissed, while the other guests were then personally escorted and assisted with seating.
As a Black customer and one of the only Black patrons present at the time, this interaction made me feel uncomfortable and singled out. I raised my concerns to two other staff members, who brushed it off by saying the server was “busy” or “a bit sassy,” and suggested that I should not take it personally. This response showed a lack of accountability and social awareness, especially given the context.
Although the coworkers apologized, the staff member directly involved never did. The situation felt passive aggressive, dismissive, and offensive. Customer service should be attentive and respectful to all patrons, regardless of race. Unfortunately, that was not my experience here.
Because of this, I will not be returning, and I would caution other Black customers about dining at this establishment due to the selective nature of the service I experienced.
I hope this feedback is taken seriously and used to improve how all guests are treated in the future.
Atmosphere: 1
Food: 1
Service: 1
We went to Lucien at 11 PM, and the place was bustling, happy, and fascinating. The atmosphere is infectious with a joy for life and filled with beautiful people.
The service is amazing. Despite the large crowd, the service was wonderful—always delivered with a genuine smile and a true joy from staff who clearly love the good life.
In short: the food is wonderful, the drinks are excellent, the service is amazing, and there's a fantastic vibe of creativity and good living.
I highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Didn't honor reservation after over a half hour of waiting. Doesn't look like a very enjoyable experience because of how cramped and loud it is inside. Go to Fossetta instead.
Atmosphere: 1
Service: 1
Absolutely shameful!
If I could give this place zero stars, I would. I made a reservation 2 weeks in advance for a party of 8. Called two days before to confirm and they confirmed. Then they called me again the same day to confirm, and I confirmed again. We showed up on time at 9:30 PM sharp.
We were left standing there like complete idiots for a almost and hour and a half. No apology. Just empty, repeated promises: “Your table will be ready soon.” “Just five more minutes.” At 11pm, the “manager” offered us some crap sparkling wine while we waited freezing on the sidewalk. After 10min we gave up and left.
When I asked why we even bothered making a reservation, the only excuse was, “We’re very busy.” So you overbook on purpose and make your guests wait an hour with a reservation? Make it make sense.
Save yourself the time, frustration, and complete lack of respect. Go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had a cool time at Lucien , was invited by my good friend Jamal . I'm visiting from the Islands, just visiting a brother working on a movie. Then Lucien Bar it was , then a Movie level 3 days ensued . Highly recommended , Was introduced to Zac the CEO . Great moments .all the way from the Caribbean Isle of St.Vincent . 🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🇻🇨🍷🍷 By Reservations only .
Atmosphere: 5
Food: 5
Service: 5
Booked a table for 12 people and they gave us a table for 8 people and told to make it work.
No AC so it’s ridiculously hot.
Atmosphere: 1
Food: 2
Service: 3
We came here for lunch on the recommendation of the Ludlow Hotel’s front desk. I ordered the artichoke salad. It was one of the blandest salads I’ve had. The artichokes were way over fried and tasteless. There was barely any dressing. I asked for chicken to be added. It was overcooked and needed salad and seasoning. To make things worse, everything was insanely expensive. Do your research. I would have skipped this place if I had.
Atmosphere: 3
Food: 1
Service: 3
Beautiful place and atmosphere inside and out, food was delicious I can’t wait to come back
Atmosphere: 5
Food: 5
Service: 5
I order the chicken it was very tasty and juicy just perfect.
The food runners were very friendly!
I will be back to try other dishes!
Atmosphere: 4
Food: 5
Service: 4
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