Extremely rude people, the girl that answers the phone doesn't know what she is talking about nor where she is and what is she doing. I'm calling to make a reservation and she is rude with me and hanging up the phone in the middle of conversation, DO NOT GO THERE
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Garcia Cruz
Food is good and drinks are great. My biggest issue, is the MC & his partner. The music is too loud for small spaces. Neither once can sing to save their life. By the time I leave, Ihave headache.
Atmosphere: 2
Food: 5
Service: 4
otis pinkard
Just leaving lupita's. Have been here multiple times without issues. Food/atmosphere is fine for the area. Service was fine until this particular experience. Service was honestly the worst I have had in nyc in 3 years. Server did not place the right order with the kitchen. We explained the proper order, 5 minutes later the server took the wrong order away, no discussion, yanked the food off of the table. Then proceeded to bring the proper order 5-10 minutes. Without a discussion, the server stated, you need to be more specific and dropped the food on the table, then left. I cant remember a more disrespectful encounter with any server in any restaurant. The manager of this establishment should be ashamed of how they were represented.
Atmosphere: 3
Food: 3
Service: 1
Corazon de Jesus
Poor customer service from Guadalupe “Lupita” poor attitude, refusal to rectify the order, rolled her eyes. Stay home if you having a bad day. Spent 60$ on two meals and a soup. Thank you to chef who took my concern seriously regarding a jalapeno being inside the soup whose ingredients were not listed on the menu. I called the restaurant to reconfirm the ingredients in the soup, Guadalupe stated the soup never contains chili pepper. I went back to the store to explain the situation adverting having to go through Seamless. For $18.00, they reissued a soup that was half filled with actual ingredients. Very disappointing for the amount of times ordered at this place, that she chose to display poor quality customer service and there was no need to have an attitude. This was a serious concern for an order for a person with allergies and food restrictions.
aida rivera
Best Mexican restaurant!!! Had amazing night with mu cool amazing friends !
Atmosphere: 5
Food: 5
Service: 5
Jason Valencia
Margaritas were good until I went to use the bathroom...disgusting. dirty, no towel paper, trash everywhere.
Needs better management to keep up with the hygiene in the bathroom
krishna tiwari
Amazing Mexican food for NYC. Delivery came fast and food was still hot
Food: 5
Maria Corporan
I loved this place. "LOVED" until the food came out not great and the live music was often too loud. I ordered esquites and got corn soup instead. Esquites isn't supposed to be so wet and soupy. Another time there was too much fat in my pork taco. If they educated the chef better then the food would be better. They have live music which is always cool but often put the volume soooo loud that you can't even talk to the person you came with. Often I see the other patrons leave shortly after the music starts. People would probably stay longer if the volume of music and singing wasn't so loud. Other than the food and music, the service is really good and sweet too. I have eaten here often and my partner said to stop eating here but the drinks
Atmosphere: 4
Food: 3
Service: 5
gelacio Ocelotl
2 buckets of beer and 9 tacos!
Atmosphere: 3
Food: 3
Service: 1
Cintia Duffoo
Enchiladas suizas are the best. Margaritas are Amazing. Recommending this place.
never order a molcajete online they will rip you off they give you a small portion compare when you go to the restaurant they give you normal size
steven santiago
Don't like at all
Atmosphere: 1
Food: 1
Service: 4
John Thao
Love the food and happy hours is a plus! The restaurant definitely transport me back to a local Mexican spot in Mexico. I love the vibe.
Atmosphere: 5
Food: 5
Service: 5
Iván Perez
Bad service from the cashier?
Service: 1
Brenda K
Vegetarian options: I had the chile rellenos, so good! There were 2 stuffed with cheese and dipped in egg batter and fried. They came in a delicious tomato chile sauce with cooked potatoes, and tortillas. I got a side salad instead of beans and rice. Salad was fresh!
Extremely rude people, the girl that answers the phone doesn't know what she is talking about nor where she is and what is she doing. I'm calling to make a reservation and she is rude with me and hanging up the phone in the middle of conversation, DO NOT GO THERE
Atmosphere: 1
Food: 1
Service: 1
Food is good and drinks are great. My biggest issue, is the MC & his partner. The music is too loud for small spaces. Neither once can sing to save their life. By the time I leave, Ihave headache.
Atmosphere: 2
Food: 5
Service: 4
Just leaving lupita's. Have been here multiple times without issues. Food/atmosphere is fine for the area. Service was fine until this particular experience. Service was honestly the worst I have had in nyc in 3 years. Server did not place the right order with the kitchen. We explained the proper order, 5 minutes later the server took the wrong order away, no discussion, yanked the food off of the table. Then proceeded to bring the proper order 5-10 minutes. Without a discussion, the server stated, you need to be more specific and dropped the food on the table, then left. I cant remember a more disrespectful encounter with any server in any restaurant. The manager of this establishment should be ashamed of how they were represented.
Atmosphere: 3
Food: 3
Service: 1
Poor customer service from Guadalupe “Lupita” poor attitude, refusal to rectify the order, rolled her eyes. Stay home if you having a bad day. Spent 60$ on two meals and a soup. Thank you to chef who took my concern seriously regarding a jalapeno being inside the soup whose ingredients were not listed on the menu. I called the restaurant to reconfirm the ingredients in the soup, Guadalupe stated the soup never contains chili pepper. I went back to the store to explain the situation adverting having to go through Seamless. For $18.00, they reissued a soup that was half filled with actual ingredients. Very disappointing for the amount of times ordered at this place, that she chose to display poor quality customer service and there was no need to have an attitude. This was a serious concern for an order for a person with allergies and food restrictions.
Best Mexican restaurant!!! Had amazing night with mu cool amazing friends !
Atmosphere: 5
Food: 5
Service: 5
Margaritas were good until I went to use the bathroom...disgusting. dirty, no towel paper, trash everywhere.
Needs better management to keep up with the hygiene in the bathroom
Amazing Mexican food for NYC. Delivery came fast and food was still hot
Food: 5
I loved this place. "LOVED" until the food came out not great and the live music was often too loud. I ordered esquites and got corn soup instead. Esquites isn't supposed to be so wet and soupy. Another time there was too much fat in my pork taco. If they educated the chef better then the food would be better. They have live music which is always cool but often put the volume soooo loud that you can't even talk to the person you came with. Often I see the other patrons leave shortly after the music starts. People would probably stay longer if the volume of music and singing wasn't so loud. Other than the food and music, the service is really good and sweet too. I have eaten here often and my partner said to stop eating here but the drinks
Atmosphere: 4
Food: 3
Service: 5
2 buckets of beer and 9 tacos!
Atmosphere: 3
Food: 3
Service: 1
Enchiladas suizas are the best. Margaritas are Amazing. Recommending this place.
Restaurantji Recommends
never order a molcajete online they will rip you off they give you a small portion compare when you go to the restaurant they give you normal size
Don't like at all
Atmosphere: 1
Food: 1
Service: 4
Love the food and happy hours is a plus! The restaurant definitely transport me back to a local Mexican spot in Mexico. I love the vibe.
Atmosphere: 5
Food: 5
Service: 5
Bad service from the cashier?
Service: 1
Vegetarian options: I had the chile rellenos, so good! There were 2 stuffed with cheese and dipped in egg batter and fried. They came in a delicious tomato chile sauce with cooked potatoes, and tortillas. I got a side salad instead of beans and rice. Salad was fresh!
Food: 5
Service: 5
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