I first started ordering from Makana back in 2020—desperate times, desperate decisions. Even then, the service was cold, indifferent, and frankly, unpleasant. There’s no sense of hospitality or appreciation for your business. It always felt like I was inconveniencing them just by placing an order. But I was hungry and options were limited, so I let it slide.
That grace ended in 2023 when I was charged $2 for a condiment. Yes, you read that right—two dollars for a sad little container of salty wet seasoning. When I raised the issue, they were completely unbothered. I walked out and swore I was done.
Fast forward to today—a rainy day, a lapse in judgment, and I gave them another shot. Big mistake. They tried to charge me another $2 for sauce, again. When I questioned the price, the cashier conferred with the manager, who came out already defensive and annoyed. Instead of offering an explanation with any semblance of customer care, he launched into a rant about covering the cost of lights, staff, and rent.
Sir, that’s the cost of doing business—not the customer's burden to bear through overpriced condiments.
The entire exchange was off-putting, unnecessarily hostile, and a reminder that Makana has no interest in building community or loyalty—just in squeezing pennies from people who are simply trying to eat.
I won’t be back. And if they do go out of business, it won’t be a mystery—it will be the natural result of their own arrogance, poor customer service, and nickel-and-dime approach to hospitality.
That rude, flat-faced manager won’t see another dollar from me.
Atmosphere: 3
Food: 4
Service: 1
Aisha Johnson
I ORDERED THE MAKANA COMBO BOX THAT CAME WITH BEEF RIBS AND KATSU CHICKEN AND THEY GAVE ME DAY OLD FRIED CHICKEN THAT WAS HARD AND DRY AND THE RIBS WITH THE LITTLE BIT OF MEAT ON IT WERE LIKE RUBBER! I PAID OVER 20+ DOLLARS FOR MY FOOD AND IT SHOULD HAVE BEEN FRESH. THE MAC SALAD TASTED LIKE IT WAS A WEEK OLD AND THE VEGGIES HAD NO FLAVOR. I WILL NEVER EAT HERE AGAIN. Horrific
Atmosphere: 1
Food: 1
Service: 1
Jacob Freid
Nasty.
Food: 1
A Abdul Malik
Take out u can sit and eat np. Clean with many choices. I dnt eat from pork places 8ut need the sword of a Japanese to slice up some rolls
Atmosphere: 5
Food: 4
Service: 5
Damon Drumgold
Actually I was so enthusiastic about this place until I experienced so much prejudice. At first I thought it was a language barrier until I found out that they're in the HOOD taking with no giveback. I went to pickup a catering order and asked to use the restroom and was told no. Photo to follow. I explained that I'm picking up a major catering order that was up to $700 and I can't use the restroom? I was incredulous. He insisted that I pay $2.00 like all non-customers. To top it off, the restaurant had me wait almost 2 hours to retrieve the order. This restaurant Makana, unfortunately is not the go to for me. That's just for me...
Atmosphere: 1
Food: 1
Service: 1
sabina sullivan
As a Native Hawaiian and pacific islander, I really wanted to like this place. I was sorely disappointed. I have never had chicken katsu that was paper thin. There was hardly anything to chew on. The mac salad was okay. I would not order from them again
NYC Mandy
Rude. They refused to take my order over the phone when I have ordered that way at least twice before. Take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
alesia singh
Came in the grab dinner (house fried rice) and all the shrimps had poop in them, and there was no flavor whatsoever. Super disappointing.
Food: 1
Service: 1
Alex Dominguez
Food is ok it used to taste better a few months ago but I feel like the quality has gone down also they tend to get my order wrong often it’s pretty annoying I’ve tried most of the food there and mostly every sushi they have and it’s all very good but the other food options they have is not very good at all I would recommend just trying the sushi
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Teriyaki Chicken Dumplings 6 Pieces, California Roll
Kamari Sinclair
i love their food!!! how ever it do take a while for my food but i’m not complaining because it’s always cooked so good and always taste the same in a good way!
I love this place. It’s my go-to delivery restaurant when I’m not in the mood to make anything. The ribs are my personal favorite but everything I’ve ever ordered has been really tasty.
Atmosphere: 4
Food: 5
Service: 5
Osvaldo Andreaus (DBB)
It's a good place, I love the poke they make! I have yet to try one of the other Hawaiian dishes.
Atmosphere: 5
Food: 5
Service: 5
A S
Awesome food.
Atmosphere: 5
Food: 5
Service: 5
Marie W.
Excellent, clean and fresh restaurant with a wide variety of sushi, Hawaiian bbq and poke bowls. Ordered the maki roll combo and Hawaiian iced tea. The iced tea is delicious, it has fresh fruit pulp in it
Atmosphere: 5
Food: 5
Service: 5
Natalie Paul
I used to order takeout here all the time. Bummed that they don’t deliver to Mott Haven but totally worth the walk to grab dinner ❤️
I first started ordering from Makana back in 2020—desperate times, desperate decisions. Even then, the service was cold, indifferent, and frankly, unpleasant. There’s no sense of hospitality or appreciation for your business. It always felt like I was inconveniencing them just by placing an order. But I was hungry and options were limited, so I let it slide.
That grace ended in 2023 when I was charged $2 for a condiment. Yes, you read that right—two dollars for a sad little container of salty wet seasoning. When I raised the issue, they were completely unbothered. I walked out and swore I was done.
Fast forward to today—a rainy day, a lapse in judgment, and I gave them another shot. Big mistake. They tried to charge me another $2 for sauce, again. When I questioned the price, the cashier conferred with the manager, who came out already defensive and annoyed. Instead of offering an explanation with any semblance of customer care, he launched into a rant about covering the cost of lights, staff, and rent.
Sir, that’s the cost of doing business—not the customer's burden to bear through overpriced condiments.
The entire exchange was off-putting, unnecessarily hostile, and a reminder that Makana has no interest in building community or loyalty—just in squeezing pennies from people who are simply trying to eat.
I won’t be back. And if they do go out of business, it won’t be a mystery—it will be the natural result of their own arrogance, poor customer service, and nickel-and-dime approach to hospitality.
That rude, flat-faced manager won’t see another dollar from me.
Atmosphere: 3
Food: 4
Service: 1
I ORDERED THE MAKANA COMBO BOX THAT CAME WITH BEEF RIBS AND KATSU CHICKEN AND THEY GAVE ME DAY OLD FRIED CHICKEN THAT WAS HARD AND DRY AND THE RIBS WITH THE LITTLE BIT OF MEAT ON IT WERE LIKE RUBBER! I PAID OVER 20+ DOLLARS FOR MY FOOD AND IT SHOULD HAVE BEEN FRESH. THE MAC SALAD TASTED LIKE IT WAS A WEEK OLD AND THE VEGGIES HAD NO FLAVOR. I WILL NEVER EAT HERE AGAIN. Horrific
Atmosphere: 1
Food: 1
Service: 1
Nasty.
Food: 1
Take out u can sit and eat np. Clean with many choices. I dnt eat from pork places 8ut need the sword of a Japanese to slice up some rolls
Atmosphere: 5
Food: 4
Service: 5
Actually I was so enthusiastic about this place until I experienced so much prejudice. At first I thought it was a language barrier until I found out that they're in the HOOD taking with no giveback. I went to pickup a catering order and asked to use the restroom and was told no. Photo to follow. I explained that I'm picking up a major catering order that was up to $700 and I can't use the restroom? I was incredulous. He insisted that I pay $2.00 like all non-customers. To top it off, the restaurant had me wait almost 2 hours to retrieve the order. This restaurant Makana, unfortunately is not the go to for me. That's just for me...
Atmosphere: 1
Food: 1
Service: 1
As a Native Hawaiian and pacific islander, I really wanted to like this place. I was sorely disappointed. I have never had chicken katsu that was paper thin. There was hardly anything to chew on. The mac salad was okay. I would not order from them again
Rude. They refused to take my order over the phone when I have ordered that way at least twice before. Take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Came in the grab dinner (house fried rice) and all the shrimps had poop in them, and there was no flavor whatsoever. Super disappointing.
Food: 1
Service: 1
Food is ok it used to taste better a few months ago but I feel like the quality has gone down also they tend to get my order wrong often it’s pretty annoying I’ve tried most of the food there and mostly every sushi they have and it’s all very good but the other food options they have is not very good at all I would recommend just trying the sushi
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Teriyaki Chicken Dumplings 6 Pieces, California Roll
i love their food!!! how ever it do take a while for my food but i’m not complaining because it’s always cooked so good and always taste the same in a good way!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: BBQ Short Ribs 1lbs
Restaurantji Recommends
I love this place. It’s my go-to delivery restaurant when I’m not in the mood to make anything. The ribs are my personal favorite but everything I’ve ever ordered has been really tasty.
Atmosphere: 4
Food: 5
Service: 5
It's a good place, I love the poke they make! I have yet to try one of the other Hawaiian dishes.
Atmosphere: 5
Food: 5
Service: 5
Awesome food.
Atmosphere: 5
Food: 5
Service: 5
Excellent, clean and fresh restaurant with a wide variety of sushi, Hawaiian bbq and poke bowls. Ordered the maki roll combo and Hawaiian iced tea. The iced tea is delicious, it has fresh fruit pulp in it
Atmosphere: 5
Food: 5
Service: 5
I used to order takeout here all the time. Bummed that they don’t deliver to Mott Haven but totally worth the walk to grab dinner ❤️
Food: 5
Recommended dishes: BBQ Beef Short Rib
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