Mamazul Mexican Grill
1155 Broadway, New York
(212) 500-6988
Recent Reviews
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This was my first and last time at this restaurant. I was very upset with the service I received and left feeling unwelcome.
After placing my first order, my server disappeared and only checked on me once afterward. I spent the whole night trying to catch someone's attention so I could order more or eventually ask for the check. Multiple servers, and even the hostess, walked past several times and clearly saw me waiting, looking around, and frustrated, but not a single one of them stopped to check in. What made this experience more disheartening was seeing other tables receiving consistent, attentive service from my server, while I sat there feeling overlooked and unwelcome. This made my experience feel all the more deliberate.
Despite this, I still tipped 20%, as I work in service myself, but I do wish the staff had been more attentive & welcoming.
Food: 1
Service: 1
Super restaurant, Lise was super nice with US. We celebrated Our 11 years old child he was so Happy ! Thanks a lot !
Atmosphere: 5
Food: 5
Service: 5
Hugo was our server and made our experience super fun, he was great
Atmosphere: 5
Food: 5
Service: 5
Hugo was great! the food was really good! I loved the steak fajitas
Atmosphere: 5
Food: 5
Service: 5
The vibe and experience is giving culture. Them shrimp Quesadillas on point, with the Sangria delicious. Thank you Olivia our waiter was the best! Order the calamari!!!!! Thankgyaaa!
Atmosphere: 5
Food: 5
Service: 5
Lizeth was the best! The food was great everything was great
Atmosphere: 5
Food: 5
Service: 5
Lisette was a sweet and very nice, she provided great service with great attitude.
Atmosphere: 5
Food: 5
Service: 5
Great for brunch with their $45 prie fixed menu with 90min unlimited on certain drinks
Atmosphere: 5
Food: 4
Service: 4
I will go point by point to keep this review fair.
I made a reservation for Valentine’s Day. I completely understand that it’s a very busy day with a high volume of customers, but customer service should never be overlooked.
The decoration was 10/10 and the ambiance was also 10/10 — beautiful and very well done.
However, the service when it came to food delivery was about a 3/10. At one point, it honestly felt like we didn’t have a server assigned to our table. Our drinks and appetizer arrived without issues, but we ordered tacos that never came.
I understand it was a busy night, but as customers, we still expect some level of attentiveness and communication. After waiting about 30-40 minutes for the tacos, they still hadn’t arrived, and we ultimately decided to leave.
I truly believe this place has great potential, and I hope this is taken as constructive feedback to improve the service experience, especially on high-demand days.
Great food and great service! Also great atmosphere they play music and make it fun! Def recommend.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a great time came for Valentine’s Day with my boyfriend! The service and food was amazing, very lively atmosphere with live music and great drinks! Highly recommend Liselle she was a great waitress very attentive I will def be back
Atmosphere: 5
Food: 5
Service: 5
such a cute vibe, great service food and drinks. definitely recommend
Atmosphere: 5
Food: 5
Service: 5
First time here Lizeth was our waiter. She gave us excellent recommendations on specific foods. The drinks that Rene made were absolutely delicious. It was my first time trying a michelada with a tamarind base… let me tell you it was the most delicious drink ever !!
10/10 will definitely be coming back !
Atmosphere: 5
Food: 5
Service: 5
I loved this restaurant! Beautiful vibes and excellent food. The drinks were the best part. Lissette and Rene have excellent customer service skills, I definitely recommend everyone in the area to check it out. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Everything was lovely! The food was delicious, Lisel was kind and helpful, and the atmosphere was a vibe
Atmosphere: 5
Food: 5
Service: 5
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