I had one of the worst customer experiences here. I was charged $20 for a single coffee, and when I raised the issue, the barista dismissed me repeatedly, made me wait over 15 minutes, and ignored me so completely it felt like I was talking to a wall. At one point, he even told me I was lying.
The difference in treatment was stark: my friend, who is white-passing, was met with warmth and kindness, while I was met with rudeness, disbelief, and hostility. After finally speaking to me, he dismissed me with a disgusting look and told me to “come back after we check security footage.” I eventually got the correct change, but only four hours later. I literally had to come back after my busy day to solve this issue, cuz he was making me feel crazy as if I was imagining the whole thing. But even my friend witnessed me handing him a $20 bill, and there was no way I was gonna spend $20 on a singular iced black coffee.
What was meant to be the highlight of my day ended up leaving a sour taste. I’ve made countless viral TikToks celebrating Mattos cafés before, but after this experience, I’ll never step foot in a Matto again. There’s better cafes in the area. And matto, do better with ur customer service. It was giving MACROagression
Atmosphere: 1
Food: 1
Service: 1
Jamaican Chin
Stopped here for a quick bite to eat. Service was great. Place was very clean.
Atmosphere: 4
Food: 4
Service: 5
Breanna Jusino
Taste is okay! Nothing really to write home about. Espresso doesn’t really have any body to it. 3 stars because my drink was almost milk white and tasted only of oat. Ended up having to turn around and order another shot just to be able to taste it.
Vicki Roubal
Had the iced Carmel latte - Delicious - not overly carmelly, not overly sweet.
Food: 5
Service: 5
M P
Great place to grab a good quality coffee a snack at a good value, yet atmosphere could be enhanced.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Organic Treo Fruit \u0026 Birch Water - Blueberry, Gluten Free Power Bar
Tom Johnson
Nice cool spot to chill out with coffee and friends. Really nice cafe au lait
Atmosphere: 5
Food: 5
Service: 5
Norbu Lhendup
Don’t get the matcha!
Lindsy Gutierrez
Latte didn’t even taste like coffee. Just milk and syrup.
Oscar Luis Lopez
I expect the pistachio and strawberry croissant but add melted chocolate that drips I'm the sides of This temporary dessert. Matto pastries and hot and cold seinks in all locations is always delicious and a great prices.
Unfortunately, the cappuccino here didn’t meet basic expectations. The milk wasn’t textured properly, resulting in a flat, unappealing drink, and the espresso lacked depth or any distinct flavor. It felt more like a rushed attempt than a crafted beverage. With so many better options out there, I won’t be coming back for coffee
Briana Encarnacion
Natia and the other staff members are really nice here everything freshly made highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jen Sol
Love this place. Them coffee is delicious and the service is too notch!!! It's my good to coffee place
Atmosphere: 5
Food: 5
Service: 5
miao moy
I been to a few downtown locations, always had great strong Flat Whites. Today I tried this uptown location. I ordered a Flat White and Cortado, was very disappointed because they were so weak, tasted like diluted brown water.
I had one of the worst customer experiences here. I was charged $20 for a single coffee, and when I raised the issue, the barista dismissed me repeatedly, made me wait over 15 minutes, and ignored me so completely it felt like I was talking to a wall. At one point, he even told me I was lying.
The difference in treatment was stark: my friend, who is white-passing, was met with warmth and kindness, while I was met with rudeness, disbelief, and hostility. After finally speaking to me, he dismissed me with a disgusting look and told me to “come back after we check security footage.” I eventually got the correct change, but only four hours later. I literally had to come back after my busy day to solve this issue, cuz he was making me feel crazy as if I was imagining the whole thing. But even my friend witnessed me handing him a $20 bill, and there was no way I was gonna spend $20 on a singular iced black coffee.
What was meant to be the highlight of my day ended up leaving a sour taste. I’ve made countless viral TikToks celebrating Mattos cafés before, but after this experience, I’ll never step foot in a Matto again. There’s better cafes in the area. And matto, do better with ur customer service. It was giving MACROagression
Atmosphere: 1
Food: 1
Service: 1
Stopped here for a quick bite to eat. Service was great. Place was very clean.
Atmosphere: 4
Food: 4
Service: 5
Taste is okay! Nothing really to write home about. Espresso doesn’t really have any body to it. 3 stars because my drink was almost milk white and tasted only of oat. Ended up having to turn around and order another shot just to be able to taste it.
Had the iced Carmel latte - Delicious - not overly carmelly, not overly sweet.
Food: 5
Service: 5
Great place to grab a good quality coffee a snack at a good value, yet atmosphere could be enhanced.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Organic Treo Fruit \u0026 Birch Water - Blueberry, Gluten Free Power Bar
Nice cool spot to chill out with coffee and friends. Really nice cafe au lait
Atmosphere: 5
Food: 5
Service: 5
Don’t get the matcha!
Latte didn’t even taste like coffee. Just milk and syrup.
I expect the pistachio and strawberry croissant but add melted chocolate that drips I'm the sides of This temporary dessert.
Matto pastries and hot and cold seinks in all locations is always delicious and a great prices.
Atmosphere: 5
Food: 4
Service: 5
Great cookies and good prices. Excellent tea.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Unfortunately, the cappuccino here didn’t meet basic expectations. The milk wasn’t textured properly, resulting in a flat, unappealing drink, and the espresso lacked depth or any distinct flavor. It felt more like a rushed attempt than a crafted beverage. With so many better options out there, I won’t be coming back for coffee
Natia and the other staff members are really nice here everything freshly made highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Love this place. Them coffee is delicious and the service is too notch!!! It's my good to coffee place
Atmosphere: 5
Food: 5
Service: 5
I been to a few downtown locations, always had great strong Flat Whites. Today I tried this uptown location. I ordered a Flat White and Cortado, was very disappointed because they were so weak, tasted like diluted brown water.
Atmosphere: 1
Service: 3
Very warm welcome for a successful coffee break
Atmosphere: 5
Food: 5
Service: 5
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