Mrs. Fields Is a Joke Now, and We’re All Pretending Not to Notice
I don’t know what happened to Mrs. Fields, but whatever they’re selling now isn’t a cookie—it’s a soft, sugary lump of disappointment. I walked in hoping for that warm, buttery crunch I remembered from the early 2000s. What I got was a doughy, under baked mess that tasted like it had been sitting in a plastic tub for a week. There’s no texture. No depth. Just this weird, squishy uniformity that feels like someone tried to recreate cookie dough using a chemistry set. It’s not chewy—it’s *lazy*. And the worst part? People still eat it like it’s some kind of treat. Like they’re tasting the past. News flash: if it’s not baked fresh, it’s not a cookie. It’s a lie. We’re in the middle of a cookie epidemic. Everywhere you go, it’s the same story—soft, bland, mass-produced sugar blobs pretending to be dessert.And people keep buying them, smiling, saying “Mmm, just like I remember.” No. What you remember is flavor. What you’re eating now is nostalgia dressed up in preservatives. If you think this is good, you’ve stopped tasting. You’ve stopped questioning. You’ve let the memory override the reality. And that’s not just sad—it’s dangerous. Because once we accept this kind of downgrade, we start accepting it everywhere. Mrs. Fields used to mean something. Now it’s just another brand cashing in on the fact that most people don’t notice when the recipe changes. But some of us do. And we’re not buying it.
Atmosphere: 1
Food: 1
Service: 4
April Richardson
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
Rebecca Baker
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
Julie KB
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
Tracy Burdick
The cake looked like a preschooler decorated it.
Jennifer Wood Maloney
used twice and recipients never received items
Linda Lunsford
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
Brittany Holland
I was excited to learn there's a Mrs Fields in the city. I visited this location in March 2024. It's easy to miss as it shares a store space. The cookies were really delicious and fresh. My only complaint is the cookies with nuts are not separated. Therefore I was unable to get my daughter any cookies as she has a tree nut and peanut allergy. I even told the associates about this. Hopefully they take my concerns seriously. This location accepts both cash and card.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bite Size Cookies, Regular Cookies
Nicole H
These can’t be the same cookies they just can’t be. Mrs. Field cookies used to be flavorful. I’m total disappointed.
Food: 1
Andrea R. Nardi
Absolutely horrible customer service. Placed an order and not sure what happened but it never went through but showed that the credit card was charged. When I called to see what was going on with the order, they could not find it so I asked if they could replace the order but because I ordered it with a "flash sale" they would not do it. They offered 20% off but I already had a coupon for 20% off. The difference between the original order I placed and the 20% off offer was $28.00. They lost a customer over $28.00. Nice business to do that. They DON'T care at all about their customers! Will never order from them, EVER!
Recommended dishes: Bite Size Cookies, Regular Cookies
Oren Kessous
Tasty cookies!!
Amanda
Old cookies
Danielle Thibodeau
Cookies were clearly old and stale and NOT original frosting recipe. My cookie sandwich had syran wrap mixed in. Found on the 2nd bite. Absolutely disgusting find and gross deli. How is this place open
justin joy
People are great and the Italian subs are worth it
Mrs. Fields Is a Joke Now, and We’re All Pretending Not to Notice
I don’t know what happened to Mrs. Fields, but whatever they’re selling now isn’t a cookie—it’s a soft, sugary lump of disappointment. I walked in hoping for that warm, buttery crunch I remembered from the early 2000s. What I got was a doughy, under baked mess that tasted like it had been sitting in a plastic tub for a week. There’s no texture. No depth. Just this weird, squishy uniformity that feels like someone tried to recreate cookie dough using a chemistry set. It’s not chewy—it’s *lazy*. And the worst part? People still eat it like it’s some kind of treat. Like they’re tasting the past. News flash: if it’s not baked fresh, it’s not a cookie. It’s a lie. We’re in the middle of a cookie epidemic. Everywhere you go, it’s the same story—soft, bland, mass-produced sugar blobs pretending to be dessert.And people keep buying them, smiling, saying “Mmm, just like I remember.” No. What you remember is flavor. What you’re eating now is nostalgia dressed up in preservatives. If you think this is good, you’ve stopped tasting. You’ve stopped questioning. You’ve let the memory override the reality. And that’s not just sad—it’s dangerous. Because once we accept this kind of downgrade, we start accepting it everywhere. Mrs. Fields used to mean something. Now it’s just another brand cashing in on the fact that most people don’t notice when the recipe changes. But some of us do. And we’re not buying it.
Atmosphere: 1
Food: 1
Service: 4
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
The cake looked like a preschooler decorated it.
used twice and recipients never received items
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
I was excited to learn there's a Mrs Fields in the city. I visited this location in March 2024. It's easy to miss as it shares a store space. The cookies were really delicious and fresh. My only complaint is the cookies with nuts are not separated. Therefore I was unable to get my daughter any cookies as she has a tree nut and peanut allergy. I even told the associates about this. Hopefully they take my concerns seriously. This location accepts both cash and card.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bite Size Cookies, Regular Cookies
These can’t be the same cookies they just can’t be. Mrs. Field cookies used to be flavorful. I’m total disappointed.
Food: 1
Absolutely horrible customer service. Placed an order and not sure what happened but it never went through but showed that the credit card was charged. When I called to see what was going on with the order, they could not find it so I asked if they could replace the order but because I ordered it with a "flash sale" they would not do it. They offered 20% off but I already had a coupon for 20% off. The difference between the original order I placed and the 20% off offer was $28.00. They lost a customer over $28.00. Nice business to do that. They DON'T care at all about their customers! Will never order from them, EVER!
Restaurantji Recommends
Best cookies ever!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bite Size Cookies, Regular Cookies
Tasty cookies!!
Old cookies
Cookies were clearly old and stale and NOT original frosting recipe. My cookie sandwich had syran wrap mixed in. Found on the 2nd bite. Absolutely disgusting find and gross deli. How is this place open
People are great and the Italian subs are worth it
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