Blatantly racist, rude, and discriminatory — the worst dining experience I’ve had in New York City.
I came with my service dog, who is well trained and helps me with medical needs. At every other restaurant in the city, staff have always been respectful and understanding. Here, the staff were rude from the moment they saw her. Instead of showing any patience, they acted ignorant and dismissive. One staff member even told me that dogs cannot be next to or touch any furniture, in a very harsh and inappropriate tone. I immediately placed her on the floor and followed what they asked, but the way they spoke to me was extremely disrespectful.
Throughout the meal the server came over again and again to remind us about the time limit, even while we were in the middle of a serious conversation. It felt like they were pushing us out. When we left, there were many empty tables, so the constant interruptions were unnecessary. It left me feeling that the treatment was racist, since I cannot find any other explanation for why we were singled out like this.
The final insult came when the check arrived. The staff once again “warned” me about the service dog, saying I should remember the rules and that they were being nice this time. I had already followed their instructions the entire evening, so being lectured again was insulting and humiliating.
As a patient, as a service dog owner, and as a paying customer, I felt disrespected and discriminated against. I am writing this review not because I want anything from this restaurant, but because I want other customers to know the truth. The management should take this seriously and train their staff on basic manners, respect, and service dog rights. Racist and discriminatory behavior like this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Mr Mrs
If the place toilets smells like a toilet before you get into the restroom, you have to wonder how they stay open, great service and drinks though!
John Ulmer
One of my favorite spots in NYC. Everything is perfection.
Atmosphere: 5
Food: 5
Service: 5
Amanda Hsu
I really enjoyed the Omani Old Fashioned cocktail and the deviled eggs — they were rich and full of flavor. The Sapporo ramen was a bit too salty for my taste, but the Kyoto ramen had a fresh and delicious broth that I really liked
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Kyoto Ramen, Boiled Deviled Eggs with Sea Urchin
Miss Fei
Such a ridiculous service, in order to ask you out asap after one and half hour dinning (this is not even mentioned when we made reservation) they took away me and my friends drinks (we still another half to finished) when they asked us to pay in the front, which just because we don’t have physical card, our stuffs still at the table and when we return, there were even new set of tableware already replace on our table. I talked to the manager and she only said sorry then walked away!!!
However we are not even stay overtime and we are about to wrap up after our drinks, I don’t understand how they can treat customer in this way, maybe they don’t care since they are famous enough but we won’t recommend the restaurant even though food is good. They don’t care customer experience so if you would love to try, just make sure to be ready for the bad service.
Atmosphere: 3
Food: 4
Service: 1
Gina Jin
Food - Amazing Service - mid
Atmosphere: 4
Food: 5
Service: 1
Amanda Maria Villanueva
The seafood tower for happy hour is phenomenal. The cocktails are brilliant! Ambiance always on point.
Atmosphere: 4
Food: 4
Service: 3
Addy Mich
Great experience all around. My partner and I went to celebrate their birthday and we never had to ask for anything because our waiter was extremely attentive and always one step ahead.
As for the food everything was just…wow, amazing doesn’t even give it justice the flavor profiles associated with each dish my partner and I tried were on another level. The wagyu bone marrow broth less ramen and sea urchin brothless ramen were AMAZE.
The drinks were really good. They feature a lot of clarified drinks, which were amazing from the few I had from the drink menu.
Definitely a great spot for a date night, or dinner just because of even a solo dinner. Nice music and atmosphere. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Ale Thomas
Great atmosphere. Fun cocktails. Delicious small bites and pretty good ramen, too! I only wish they had dessert.
One of my favorite dry ramen spots. It’s so good and service/ambiance is great too. Nice upscale feel that’s great for dates. Definitely get a reservation.
Don’t miss this place, especially the truffle egg sandwich, sea urchin ramen, and their creative cocktails. Been here a few times and always excited to come back.
Food: Outstanding and flavorful! Their apps are so good- Truffle Egg Sandwich is luscious and sooooo delicious. Melts in your mouth and makes you want to order 5 more. Their Spicy Tuna is great too. Although the tuna and oysters are smaller portions.
For mains, do not miss the the Sea Urchin Ramen! Soooooo good. I usually like soup ramens but NR has the BEST dry ramen. It’s worth the price every time.
Drinks: Their cocktails are delicious! Creative and different each time I go. Always a spin on classics and some of their creative kicks too. Keeps you on your toes to see what’s next.
Vibes: Good space and not too crowded. The tables aren’t squeezed together and the acoustics make it easy for people to talk but it doesn’t echo the whole restaurant. It’s speakeasy vibes and intimate, yet fairly spacious with plenty of chit chat around you. Their bar seating is spacious too.
Atmosphere: 5
Food: 5
Service: 5
Allen Chen
My girlfriend and I got food poisoning when we got home after having dinner at a restaurant. My girlfriend has been having a fever and I have been vomiting and having diarrhea. I hope the restaurant management can contact us if they see this
Atmosphere: 3
Food: 1
Service: 4
meng gao
Nice food drink and service. No point deduction is necessary.
Atmosphere: 5
Food: 5
Service: 5
Tong Li
Easily one of my favorite ramen restaurants. Everything was incredible, but the chicken buns and cocktails were absolutely standout and a must try!
Shoutout to our server, Rei! Thank you for all the wonderful recommendations and making our experience that much more memorable.
Atmosphere: 5
Food: 5
Service: 5
Megs S
Finally made it to NR on the UES and I’m so glad I did it. This spot has been on my list since a year, and it completely lived up to my expectations. The bar is stunning, the vibe is great, and the energy of the place just feels right… classy enough but not pretentious.
We walked in without a reservation and could only get a table for 60 mins so it was a quick affair. Every dish we tried was a hit – seriously, not a single miss. Here’s what we had (and loved): • Spicy tuna bites – melt in the mouth and flavorful • Karaage chicken – perfectly crispy • Miso glazed eggplant – rich, tender, so satisfying. Was almost tempted to order a repeat • Salmon bao – soft and buttery • Spicy fried chicken bun – bold and delicious
The flavors were bold but balanced, and everything came out beautifully plated and hot. I’m already planning a return visit – this time with a reservation so we can linger a little longer.
Highly recommend if you’re in the neighborhood. Actually I would say it’s even worth a trek to uptown.
Food was disappointing
Atmosphere: 5
Food: 3
Service: 5
Blatantly racist, rude, and discriminatory — the worst dining experience I’ve had in New York City.
I came with my service dog, who is well trained and helps me with medical needs. At every other restaurant in the city, staff have always been respectful and understanding. Here, the staff were rude from the moment they saw her. Instead of showing any patience, they acted ignorant and dismissive. One staff member even told me that dogs cannot be next to or touch any furniture, in a very harsh and inappropriate tone. I immediately placed her on the floor and followed what they asked, but the way they spoke to me was extremely disrespectful.
Throughout the meal the server came over again and again to remind us about the time limit, even while we were in the middle of a serious conversation. It felt like they were pushing us out. When we left, there were many empty tables, so the constant interruptions were unnecessary. It left me feeling that the treatment was racist, since I cannot find any other explanation for why we were singled out like this.
The final insult came when the check arrived. The staff once again “warned” me about the service dog, saying I should remember the rules and that they were being nice this time. I had already followed their instructions the entire evening, so being lectured again was insulting and humiliating.
As a patient, as a service dog owner, and as a paying customer, I felt disrespected and discriminated against. I am writing this review not because I want anything from this restaurant, but because I want other customers to know the truth. The management should take this seriously and train their staff on basic manners, respect, and service dog rights. Racist and discriminatory behavior like this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
If the place toilets smells like a toilet before you get into the restroom, you have to wonder how they stay open, great service and drinks though!
One of my favorite spots in NYC. Everything is perfection.
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed the Omani Old Fashioned cocktail and the deviled eggs — they were rich and full of flavor. The Sapporo ramen was a bit too salty for my taste, but the Kyoto ramen had a fresh and delicious broth that I really liked
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Kyoto Ramen, Boiled Deviled Eggs with Sea Urchin
Such a ridiculous service, in order to ask you out asap after one and half hour dinning (this is not even mentioned when we made reservation) they took away me and my friends drinks (we still another half to finished) when they asked us to pay in the front, which just because we don’t have physical card, our stuffs still at the table and when we return, there were even new set of tableware already replace on our table. I talked to the manager and she only said sorry then walked away!!!
However we are not even stay overtime and we are about to wrap up after our drinks, I don’t understand how they can treat customer in this way, maybe they don’t care since they are famous enough but we won’t recommend the restaurant even though food is good. They don’t care customer experience so if you would love to try, just make sure to be ready for the bad service.
Atmosphere: 3
Food: 4
Service: 1
Food - Amazing
Service - mid
Atmosphere: 4
Food: 5
Service: 1
The seafood tower for happy hour is phenomenal. The cocktails are brilliant! Ambiance always on point.
Atmosphere: 4
Food: 4
Service: 3
Great experience all around. My partner and I went to celebrate their birthday and we never had to ask for anything because our waiter was extremely attentive and always one step ahead.
As for the food everything was just…wow, amazing doesn’t even give it justice the flavor profiles associated with each dish my partner and I tried were on another level. The wagyu bone marrow broth less ramen and sea urchin brothless ramen were AMAZE.
The drinks were really good. They feature a lot of clarified drinks, which were amazing from the few I had from the drink menu.
Definitely a great spot for a date night, or dinner just because of even a solo dinner. Nice music and atmosphere. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere. Fun cocktails. Delicious small bites and pretty good ramen, too! I only wish they had dessert.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
One of my favorite dry ramen spots. It’s so good and service/ambiance is great too. Nice upscale feel that’s great for dates. Definitely get a reservation.
Don’t miss this place, especially the truffle egg sandwich, sea urchin ramen, and their creative cocktails. Been here a few times and always excited to come back.
Food: Outstanding and flavorful! Their apps are so good- Truffle Egg Sandwich is luscious and sooooo delicious. Melts in your mouth and makes you want to order 5 more. Their Spicy Tuna is great too. Although the tuna and oysters are smaller portions.
For mains, do not miss the the Sea Urchin Ramen! Soooooo good. I usually like soup ramens but NR has the BEST dry ramen. It’s worth the price every time.
Drinks: Their cocktails are delicious! Creative and different each time I go. Always a spin on classics and some of their creative kicks too. Keeps you on your toes to see what’s next.
Vibes: Good space and not too crowded. The tables aren’t squeezed together and the acoustics make it easy for people to talk but it doesn’t echo the whole restaurant. It’s speakeasy vibes and intimate, yet fairly spacious with plenty of chit chat around you. Their bar seating is spacious too.
Atmosphere: 5
Food: 5
Service: 5
My girlfriend and I got food poisoning when we got home after having dinner at a restaurant. My girlfriend has been having a fever and I have been vomiting and having diarrhea. I hope the restaurant management can contact us if they see this
Atmosphere: 3
Food: 1
Service: 4
Nice food drink and service. No point deduction is necessary.
Atmosphere: 5
Food: 5
Service: 5
Easily one of my favorite ramen restaurants. Everything was incredible, but the chicken buns and cocktails were absolutely standout and a must try!
Shoutout to our server, Rei! Thank you for all the wonderful recommendations and making our experience that much more memorable.
Atmosphere: 5
Food: 5
Service: 5
Finally made it to NR on the UES and I’m so glad I did it. This spot has been on my list since a year, and it completely lived up to my expectations. The bar is stunning, the vibe is great, and the energy of the place just feels right… classy enough but not pretentious.
We walked in without a reservation and could only get a table for 60 mins so it was a quick affair. Every dish we tried was a hit – seriously, not a single miss.
Here’s what we had (and loved):
• Spicy tuna bites – melt in the mouth and flavorful
• Karaage chicken – perfectly crispy
• Miso glazed eggplant – rich, tender, so satisfying. Was almost tempted to order a repeat
• Salmon bao – soft and buttery
• Spicy fried chicken bun – bold and delicious
The flavors were bold but balanced, and everything came out beautifully plated and hot. I’m already planning a return visit – this time with a reservation so we can linger a little longer.
Highly recommend if you’re in the neighborhood. Actually I would say it’s even worth a trek to uptown.
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