I usually come to this location all the time and the food is top tier. I stopped by Thursday and see they have new staff. The food did not taste fresh and I ended up getting food poisoning by Friday. Please do better!
Atmosphere: 1
Food: 1
Service: 1
bruce banner
They are cheats. If you order a bowl they charge you for a plate. If you order a plate they charge you for a bigger plate. Has happened the 3 times I was here. Your receipt should reflect your purchase so the customer isn’t confused.
Atmosphere: 3
Food: 3
Service: 1
King Rama
Decent place for a quick meal. Food was decent but the orange chicken was a bit too sweet for me. Th pepper steak was good and the walnut shrimp was pretty good and not that sweet. Fast service, was in and out in 12 minutes. Took out the meal but there were plenty of seats to eat in.
Kid-friendliness: Yes.
Wheelchair accessibility: Couldn’t tell
Atmosphere: 4
Food: 4
Service: 5
Mike K
I picked up an online order this evening - 18:45hrs on 6th February - and the staff scored an impressive 5 stars for just how royally they messed up the order. Sadly, Google isn't interested in top marks for poor performers!
Returning to my hotel, my 'bigger plate' felt a little on the light side. Either Panda Express portions were shrinking or staff here had some difficulty in assembling my very straightforward order.
The box that should have contained my chow mein, fried rice and two entrees contained no entrees at all - instead just with a big space where they should have been. A smaller box on the side contained the third entree.
Returning to store - understandably a little agitated - I asked that the entire order be made again and including the egg rolls also ordered.
To my disappointment, one employee simply added the entrees to the same box containing noodles and rice given to me some 15-20 minutes earlier! I refused, saying that I wasn't prepared to take that same food again.
With that, the lady working on the food counter started to pick around my food with tongs, throwing the chow mein into the bin, before simply throwing hot rice onto the cold rice underneath.
The very outspoken gentleman on the register insisted my order was being "made fresh" but the outspoken gentleman was simply a liar. Despite the inconvenience to me, he didn't want to waste any food, and preferred to make use of the food served long before.
Before I was prepared to leave, I insisted that I check the order, which was met with an eye roll from Mr Outspoken. But what a good job I checked - the order was AGAIN incorrect. The sticker on the box was a bit of a giveaway as to what should have been inside. But a half/half order bizarrely saw my chow mein excluded this time around.
And when I insisted that the egg rolls be replaced, I was told that they too had been "made fresh" by that same deceitful employee. My fresh egg rolls were cold - the sort of temperature you might expect when walking your food in cold weather to a hotel before marching it all the way back to the restaurant again.
So all in all, a pretty awful experience.
Panda Express evidently need to educate their staff on the basics of service recovery. I'm already inconvenienced so quit with the eye rolls, the attitude and the deceitfulness.
Food: 1
Service: 1
Bryan DeParsia
Small portions & multiple overflowing trash cans. Is there even a manager?
Atmosphere: 1
Food: 4
Service: 2
freddie rivera
Love the delicious food made there at 14thst and 1stave in nyc.Good service from most of your employees, especially the one young lady that's by herself at serving line(didn't catch her name) around 11am when I come for dinein and takeout.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Orange Chicken Platter
BRYAN A. FEOL
Grabbed a quick bite. Nothing extraordinary to comment about.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Bowl
G. K
You could definitely feel that the food had a lot of seasoning, but despite that, it was still very tasty. the price was very reasonable for the portion and quality you get. The store itself was spacious, which made it a comfortable place to relax and enjoy your meal. It’s a great spot to spend time with friends or even just to unwind while eating. Overall, I was very satisfied with the experience and would be happy to return again in the future.
Jasmin C
DO NOT GO TO THIS LOCATION !! My initial thoughts when ordering were that the staff was adamant about upselling without providing customers with the benefits of what would make the additional spend worth it which rarely works out. This wasn't a big deal though as my daughter & I proceeded to take our food & head out. As I attempted to give my child her meal I noticed we had no utensils or napkins in our bag. I'm used to this being included while in store especially when reps take the time to discuss all the other items for sale but brushed off the annoyance & grabbed utensils from another eatery. Once able to finally sit & eat the meal the lack of flavor truly sealed the deal on my decision to never return to this location again. I had 3 different entree options and each of them lacked flavor & the overall quality I have received at Panda Express in the past. Begrudgingly, I finished my meal & tried to move past the ordeal. Once arriving home, hours later I suffered from intense stomach pains for the following day. Followed by vomiting up the one meal I had prior which happened to be my selections from this establishment.
Atmosphere: 3
Food: 1
Service: 2
Stan Fraley
It's a panda express with good consistency shrug I recommend it
Delicious classic Chinese food only in the absence of the chicken broccoli and in the absence of a little cleaning in the drinks area and the dirt on the floor I think they neglect it a lot at night since other days it has passed early and they keep it well cleaned.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pollo Al Sésamo
Julieta Goes
We were attended to by Erick, a very kind and proactive employee! Delicious food, fair price and fast service!!
Atmosphere: 3
Food: 5
Service: 5
Pattheera H.
The service was impeccable. The food was a generous portion and served hot. Love this branch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate
Phoducer Blank
TLDR: If you ever order online, then honestly just order plate with any rice/noodle/greens of your choosing and the original chicken with sweet and source sauce and you are set. Bigger plate isn't worth it because one of your additional options are locked in to black pepper chicken ( not worth) and potentially your secondary option may not be included when you pick it up...
Ordered online/mobile and had to wait an extra 10 minutes after arriving at the pickup time due to a technical issue where they had my order as the name I came up with for my email, but not my real name/receiving customer name. The manager tho was quick to respond and help resolve it.
I ordered the bigger plate with fried rice, original chicken, beijing beef and black pepper chicken and sadly the beef was missing... I also wasn't able to freely choose all the side dishes I would have wanted as ordering online forces the black pepper chicken as one of your mandatory default options when choosing more than one additional side....
The fried rice was ok The Original chicken with sweet and source sauce was good The black pepper chicken is not worth it
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Noodles Rice Chicken and Bejing Beef, Plate
David Khan
We visited here on our recent trip to NYC. I had half noodles and half egg fried rice, with Bejing beef and orange chicken. It was lovely and a great combination.
I usually come to this location all the time and the food is top tier. I stopped by Thursday and see they have new staff. The food did not taste fresh and I ended up getting food poisoning by Friday. Please do better!
Atmosphere: 1
Food: 1
Service: 1
They are cheats. If you order a bowl they charge you for a plate. If you order a plate they charge you for a bigger plate. Has happened the 3 times I was here. Your receipt should reflect your purchase so the customer isn’t confused.
Atmosphere: 3
Food: 3
Service: 1
Decent place for a quick meal. Food was decent but the orange chicken was a bit too sweet for me. Th pepper steak was good and the walnut shrimp was pretty good and not that sweet. Fast service, was in and out in 12 minutes. Took out the meal but there were plenty of seats to eat in.
Kid-friendliness: Yes.
Wheelchair accessibility: Couldn’t tell
Atmosphere: 4
Food: 4
Service: 5
I picked up an online order this evening - 18:45hrs on 6th February - and the staff scored an impressive 5 stars for just how royally they messed up the order. Sadly, Google isn't interested in top marks for poor performers!
Returning to my hotel, my 'bigger plate' felt a little on the light side. Either Panda Express portions were shrinking or staff here had some difficulty in assembling my very straightforward order.
The box that should have contained my chow mein, fried rice and two entrees contained no entrees at all - instead just with a big space where they should have been. A smaller box on the side contained the third entree.
Returning to store - understandably a little agitated - I asked that the entire order be made again and including the egg rolls also ordered.
To my disappointment, one employee simply added the entrees to the same box containing noodles and rice given to me some 15-20 minutes earlier! I refused, saying that I wasn't prepared to take that same food again.
With that, the lady working on the food counter started to pick around my food with tongs, throwing the chow mein into the bin, before simply throwing hot rice onto the cold rice underneath.
The very outspoken gentleman on the register insisted my order was being "made fresh" but the outspoken gentleman was simply a liar. Despite the inconvenience to me, he didn't want to waste any food, and preferred to make use of the food served long before.
Before I was prepared to leave, I insisted that I check the order, which was met with an eye roll from Mr Outspoken. But what a good job I checked - the order was AGAIN incorrect. The sticker on the box was a bit of a giveaway as to what should have been inside. But a half/half order bizarrely saw my chow mein excluded this time around.
And when I insisted that the egg rolls be replaced, I was told that they too had been "made fresh" by that same deceitful employee. My fresh egg rolls were cold - the sort of temperature you might expect when walking your food in cold weather to a hotel before marching it all the way back to the restaurant again.
So all in all, a pretty awful experience.
Panda Express evidently need to educate their staff on the basics of service recovery. I'm already inconvenienced so quit with the eye rolls, the attitude and the deceitfulness.
Food: 1
Service: 1
Small portions & multiple overflowing trash cans. Is there even a manager?
Atmosphere: 1
Food: 4
Service: 2
Love the delicious food made there at 14thst and 1stave in nyc.Good service from most of your employees, especially the one young lady that's by herself at serving line(didn't catch her name) around 11am when I come for dinein and takeout.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Orange Chicken Platter
Grabbed a quick bite. Nothing extraordinary to comment about.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Bowl
You could definitely feel that the food had a lot of seasoning, but despite that, it was still very tasty. the price was very reasonable for the portion and quality you get. The store itself was spacious, which made it a comfortable place to relax and enjoy your meal. It’s a great spot to spend time with friends or even just to unwind while eating. Overall, I was very satisfied with the experience and would be happy to return again in the future.
DO NOT GO TO THIS LOCATION !! My initial thoughts when ordering were that the staff was adamant about upselling without providing customers with the benefits of what would make the additional spend worth it which rarely works out. This wasn't a big deal though as my daughter & I proceeded to take our food & head out. As I attempted to give my child her meal I noticed we had no utensils or napkins in our bag. I'm used to this being included while in store especially when reps take the time to discuss all the other items for sale but brushed off the annoyance & grabbed utensils from another eatery. Once able to finally sit & eat the meal the lack of flavor truly sealed the deal on my decision to never return to this location again. I had 3 different entree options and each of them lacked flavor & the overall quality I have received at Panda Express in the past. Begrudgingly, I finished my meal & tried to move past the ordeal. Once arriving home, hours later I suffered from intense stomach pains for the following day. Followed by vomiting up the one meal I had prior which happened to be my selections from this establishment.
Atmosphere: 3
Food: 1
Service: 2
It's a panda express with good consistency shrug
I recommend it
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Delicious classic Chinese food only in the absence of the chicken broccoli and in the absence of a little cleaning in the drinks area and the dirt on the floor I think they neglect it a lot at night since other days it has passed early and they keep it well cleaned.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pollo Al Sésamo
We were attended to by Erick, a very kind and proactive employee! Delicious food, fair price and fast service!!
Atmosphere: 3
Food: 5
Service: 5
The service was impeccable. The food was a generous portion and served hot. Love this branch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate
TLDR: If you ever order online, then honestly just order plate with any rice/noodle/greens of your choosing and the original chicken with sweet and source sauce and you are set. Bigger plate isn't worth it because one of your additional options are locked in to black pepper chicken ( not worth) and potentially your secondary option may not be included when you pick it up...
Ordered online/mobile and had to wait an extra 10 minutes after arriving at the pickup time due to a technical issue where they had my order as the name I came up with for my email, but not my real name/receiving customer name. The manager tho was quick to respond and help resolve it.
I ordered the bigger plate with fried rice, original chicken, beijing beef and black pepper chicken and sadly the beef was missing... I also wasn't able to freely choose all the side dishes I would have wanted as ordering online forces the black pepper chicken as one of your mandatory default options when choosing more than one additional side....
The fried rice was ok
The Original chicken with sweet and source sauce was good
The black pepper chicken is not worth it
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Noodles Rice Chicken and Bejing Beef, Plate
We visited here on our recent trip to NYC. I had half noodles and half egg fried rice, with Bejing beef and orange chicken. It was lovely and a great combination.
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