Tonight I went to Panera and get a cup of ice, knowing that this location don't do refills and I was insulted by one of the employees. He didn't even say hi & started arguing with me and said get out multiple times.
I have heard from other students going to this location that were super rude to clients and I just witnessed it.
We are all tired I understand but It costs you nothing to be kind & nice to people, I Believe this wasn't the spirit of the owner of PANERA and because of the behavior of the employees they are losing money & closing many stores in the US.
I have been a customer for many years & this is unacceptable, we deserve better service. I pay for this monthly beverage so I can get unlimited refills !!!
Atmosphere: 1
Service: 1
David Nieves
Great place to eat, sip your coffee ☕️, or tea 🍵, or drink your favorite drink, while browsing through your computer/laptop or just vibing with friends, or meet new friends.
Atmosphere: 5
Food: 5
Service: 5
Thomas Rager
Worst Panera in city! Always out of large iced coffee cups, but this never happens at other Panera’s. Meaning need better management to order supplies.
Leonardo Torres
This is more of a take out place than a place to sit down and relax. The food is still alright.
Atmosphere: 2
Food: 5
Service: 4
Danitza Caicedo
Great customer service nice and clean friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Chen C
I love how quickly they always have the coffee ready - it’s one thing I really appreciate about this location. But during my visit, I saw a manager-looking woman yell at an employee in front of everyone. It was upsetting to witness, and it left me feeling sad for the staff. No one deserves to be treated like that, especially in front of customers.
Atmosphere: 3
Food: 5
Service: 5
Marylisa Molina
I stopped in for a quick coffee, but the experience was extremely unpleasant. I witnessed a loud, profanity-filled argument between two staff members. To my surprise, a fellow guest told me that one of them was actually a manager. They also mentioned this kind of behavior isn’t new and happens often. The atmosphere felt hostile and unprofessional. I won’t be returning to this location.
EXTREMETLY SLOW. They are remaking my food after telling me my food is ready.
Atmosphere: 1
Food: 1
Service: 1
Tidalus
Been coming here since I got a deal on their subscription service. Decent place, really not staying in there. Orders are usually quick for just drinks but there can be times of the day when there's a little wait. Have not tried their food but will soon.
Atmosphere: 3
Service: 4
Charlie Chow
Quick and speedy service. Lots of tablets to order food. This location is missing the little tabs that attaches to the drinking hole of the lid. Always have coffee spelling on my sleeve from the drinking hole while walking back home. A few times the coffee pots are empty and milk containers empty as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
Hank Chang
This Panera (which may have replaced the one closed on Unions Square) was a busy location - orders to pick up on the left, right was delivery orders. They had a number of kiosks to order from.
Seating wasn't particularly comfortable, and no power plugs, so not really a place to sit and do work for any longer than necessary.
Atmosphere: 2
Food: 3
Service: 3
Love United
I ordered some soup and it takes 30mins for them to put it in a bowl. The employees are ok but the manager seems very angry and she is very loud. Then I see it takes them 1hr to fill a online order so DO NO MAKE ANY ONLINE ORDERS FROM THIS STORE.
I enjoy their rotating menu options.
Broccoli and chedda soup breadbowl wooooot
Atmosphere: 5
Food: 5
Service: 5
VERY DISRESPECTFUL EMPLOYEE NAME APPLE
Tonight I went to Panera and get a cup of ice, knowing that this location don't do refills and I was insulted by one of the employees.
He didn't even say hi & started arguing with me and said get out multiple times.
I have heard from other students going to this location that were super rude to clients and I just witnessed it.
We are all tired I understand but It costs you nothing to be kind & nice to people, I Believe this wasn't the spirit of the owner of PANERA and because of the behavior of the employees they are losing money & closing many stores in the US.
I have been a customer for many years & this is unacceptable, we deserve better service. I pay for this monthly beverage so I can get unlimited refills !!!
Atmosphere: 1
Service: 1
Great place to eat, sip your coffee ☕️, or tea 🍵, or drink your favorite drink, while browsing through your computer/laptop or just vibing with friends, or meet new friends.
Atmosphere: 5
Food: 5
Service: 5
Worst Panera in city! Always out of large iced coffee cups, but this never happens at other Panera’s. Meaning need better management to order supplies.
This is more of a take out place than a place to sit down and relax. The food is still alright.
Atmosphere: 2
Food: 5
Service: 4
Great customer service nice and clean friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I love how quickly they always have the coffee ready - it’s one thing I really appreciate about this location. But during my visit, I saw a manager-looking woman yell at an employee in front of everyone. It was upsetting to witness, and it left me feeling sad for the staff. No one deserves to be treated like that, especially in front of customers.
Atmosphere: 3
Food: 5
Service: 5
I stopped in for a quick coffee, but the experience was extremely unpleasant. I witnessed a loud, profanity-filled argument between two staff members. To my surprise, a fellow guest told me that one of them was actually a manager. They also mentioned this kind of behavior isn’t new and happens often. The atmosphere felt hostile and unprofessional. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Sweetest workers, always make my day!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
EXTREMETLY SLOW. They are remaking my food after telling me my food is ready.
Atmosphere: 1
Food: 1
Service: 1
Been coming here since I got a deal on their subscription service. Decent place, really not staying in there. Orders are usually quick for just drinks but there can be times of the day when there's a little wait. Have not tried their food but will soon.
Atmosphere: 3
Service: 4
Quick and speedy service. Lots of tablets to order food. This location is missing the little tabs that attaches to the drinking hole of the lid. Always have coffee spelling on my sleeve from the drinking hole while walking back home. A few times the coffee pots are empty and milk containers empty as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
This Panera (which may have replaced the one closed on Unions Square) was a busy location - orders to pick up on the left, right was delivery orders. They had a number of kiosks to order from.
Seating wasn't particularly comfortable, and no power plugs, so not really a place to sit and do work for any longer than necessary.
Atmosphere: 2
Food: 3
Service: 3
I ordered some soup and it takes 30mins for them to put it in a bowl. The employees are ok but the manager seems very angry and she is very loud. Then I see it takes them 1hr to fill a online order so DO NO MAKE ANY ONLINE ORDERS FROM THIS STORE.
Atmosphere: 1
Food: 1
Service: 1
Loading...