Frustrating experience. Received food two hours after placing order. Called to find out reason for delay; manger “Manny” said that deliverer called multiple times but did not answer which was untrue, as I did not receive any missed calls. Manager “Manny” said that he would make sure the order was remade and promptly delivered, which was also untrue. Food eventually came and was not fresh, rather reheated. Cheese was thick, dry, and hardened. All the manager could say was that he was sorry. After the order was redelivered delivery guy called to ask for my apartment number despite providing that info during initial call. It turned out that was the issue, as the apt. number was incomplete as shown on delivery boxes. The person taking the order was not accurate or efficient. Service at this location is declining.
D Castillo
Regular customer but things have gone down since the two Dominican managers who ran the store left. Have never had so many issues with my orders. Today will be the last time I order. Why would a slice have an odd whole in a slice ? I don't know. The new manager/person in charge is unapologetic and very dry. The ONLY good thing left at this store is my favorite delivery person. Forever nice!
Atmosphere: 3
Food: 2
Service: 3
Christina
Wow amazing
Atmosphere: 5
Food: 5
Service: 5
Kian Silva
Garlic sauce was spilled. Pizza was just under done. Good deals though
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
equasia melinda Morales
Person on the phone was so rude my pizza was broken the food had no top I asked for Alfredo sauce I’m allergic to tomato suace and the food was cold was suppose to get a free pizza and they denied to saying if you buy online you don’t get it free so be careful when you order online and the man was nasty even made fun of me by saying ask the uber to help you with the pizza very unprofessional. I give this place a 0 and they need to do better.
Atmosphere: 1
Food: 1
Service: 1
Mercer Morrison
Not bad
Sarah R. Cakar
Told my mom💨 Trump said $150 tickets for jaywalking she will be fine & God forbid Accidentally got hurt no longer 💭 Her insurance would make her pay🌪️ Hopefully that will prevent her from crossing without looking #mentalhealth
Atmosphere: 5
Food: 5
Service: 5
Quentin Bonge
Just moved to UWS, and was stoked to see a Papa John's nearby. The location delivered on great ingredients, and great pizza, but their pizza cutter must be super dull because every slice was stuck together. Papa John's is a family favorite, we usually order every other week. Please buy your team a sharp pizza slicer!!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza, Large Pizza
Shanna Markson
Guess all papa johns are the same, they don’t make their pizza good anymore, food is burnt, dry and lack taste.
My order was delayed and I called the store to speak with the manager and he was very rude and would not even give me his name when I asked him. NEVER ORDER FROM HERE!
Atmosphere: 1
Food: 1
Service: 1
Abelithoo Marcelo
Good service, the guys are very fast and friendly, takeout food 👋🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
MONISH HR
Great service
Atmosphere: 5
Food: 5
Service: 5
Pascal Auth
I love Papa John’s Pizza. Great tasty pizza and outstanding service.
Very low quality food. Not tasty. Did not finish.
Atmosphere: 2
Food: 1
Service: 4
Frustrating experience. Received food two hours after placing order. Called to find out reason for delay; manger “Manny” said that deliverer called multiple times but did not answer which was untrue, as I did not receive any missed calls. Manager “Manny” said that he would make sure the order was remade and promptly delivered, which was also untrue. Food eventually came and was not fresh, rather reheated. Cheese was thick, dry, and hardened. All the manager could say was that he was sorry. After the order was redelivered delivery guy called to ask for my apartment number despite providing that info during initial call. It turned out that was the issue, as the apt. number was incomplete as shown on delivery boxes. The person taking the order was not accurate or efficient. Service at this location is declining.
Regular customer but things have gone down since the two Dominican managers who ran the store left. Have never had so many issues with my orders. Today will be the last time I order. Why would a slice have an odd whole in a slice ? I don't know. The new manager/person in charge is unapologetic and very dry. The ONLY good thing left at this store is my favorite delivery person. Forever nice!
Atmosphere: 3
Food: 2
Service: 3
Wow amazing
Atmosphere: 5
Food: 5
Service: 5
Garlic sauce was spilled. Pizza was just under done. Good deals though
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Person on the phone was so rude my pizza was broken the food had no top I asked for Alfredo sauce I’m allergic to tomato suace and the food was cold was suppose to get a free pizza and they denied to saying if you buy online you don’t get it free so be careful when you order online and the man was nasty even made fun of me by saying ask the uber to help you with the pizza very unprofessional. I give this place a 0 and they need to do better.
Atmosphere: 1
Food: 1
Service: 1
Not bad
Told my mom💨
Trump said $150 tickets for jaywalking
she will be fine & God forbid
Accidentally got hurt no longer 💭
Her insurance would make her pay🌪️
Hopefully that will prevent her from crossing without looking #mentalhealth
Atmosphere: 5
Food: 5
Service: 5
Just moved to UWS, and was stoked to see a Papa John's nearby. The location delivered on great ingredients, and great pizza, but their pizza cutter must be super dull because every slice was stuck together. Papa John's is a family favorite, we usually order every other week. Please buy your team a sharp pizza slicer!!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza, Large Pizza
Guess all papa johns are the same, they don’t make their pizza good anymore, food is burnt, dry and lack taste.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
My order was delayed and I called the store to speak with the manager and he was very rude and would not even give me his name when I asked him. NEVER ORDER FROM HERE!
Atmosphere: 1
Food: 1
Service: 1
Good service, the guys are very fast and friendly, takeout food 👋🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
I love Papa John’s Pizza. Great tasty pizza and outstanding service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza
I loved the cheeseburger pizza!!!
Atmosphere: 5
Food: 5
Service: 5
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