I’m honestly so disappointed with our delivery order from Parm last night. I was just at the restaurant the day before and absolutely loved the food, so I hyped it up to my whole family and unfortunately, the delivery experience was nothing like dining in.
Pretty much every dish needed sauce. Everything arrived dry, under-seasoned, and just not enjoyable. It felt like a completely different restaurant.
Here’s what we ordered: * Chicken Parm – Extremely dry and lacking flavor. This was the biggest letdown! Ugh! * Spaghetti & Meatballs – Probably the best of the night. The red sauce and basil were tasty, but still not great at all! * Chicken Dish (cutlet) – Tasteless and very dry! * Rotini Genovese – Creamy pesto with burrata. It was just OK, nothing special. * Mozz Sticks – Actually good! Crispy and flavorful. * Fried Calamari – Very oily and the portion was surprisingly small. * Buffalo Cucumbers – Way too greasy. * Italian Fries – Just OK. * Garlic Bread – So‑so, not memorable. * Sunday Salad – Honestly, I could make a better version at home. * Caesar Salad – Just OK. Overall, my whole family was disappointed, especially after I talked up the place so much. I’ve learned my lesson: I will never order delivery from Parm again. If I’m craving it, I’ll go to the restaurant because the dine‑in experience is clearly much better ordered the Baked Ziti at this restaurant and it was absolutely delicious! I also ate the mozzarella sticks and they were crispy on the outside and yummy soft cheese in the inside. My friend ordered the spaghetti with meatballs and was delicious too! I highly recommend this restaurant!
Atmosphere: 5
Food: 1
Service: 5
Dylan D
Had a great experience at Parm Battery Park. The food was delicious, the service was friendly and attentive, and the atmosphere was perfect for a casual night out. Everything came out quickly and tasted amazing. Definitely will be back!
Atmosphere: 5
Food: 5
Service: 5
Logan Chong
Great food
Dan Bukin
Missing food, disgusting customer service, and an unprofessional manager named Octavia.
This place is a joke. They failed to give me one of the two pastas I PAID FOR. I didn’t notice until I was already home, which forced me to come all the way back just to get the food they forgot to give me in the first place.
Instead of apologizing and actually making it right, the manager, Octavia, treated me with pure attitude and disrespect. I explained that this had already been a terrible experience.. I paid for food I didn’t receive, had to come back after the fact, and at this point I was basically being handed leftovers, not a fresh meal.
Octavia’s response was unbelievably rude and condescending. She told me I had “two options”: take the pasta I already paid for or get a refund and leave. She then tried justifying their mistake by saying “oh you ordered sides, you were fine” .. are you serious ??
No apology. No accountability. No attempt to fix THEIR mistake. Just a nasty tone like I was the inconvenience.
This is not customer service. It’s lazy, hostile management. If Octavia is how this location is being run, corporate should seriously step in because this kind of behavior drives customers away.
I will never return. Specifically because of Octavia. Completely unacceptable from start to finish.
Atmosphere: 1
Food: 2
Service: 1
Freddy Johnson
The rigatoni is amazing!!
Kieran Peers
It may be a chain but it's got a very welcoming and local feel.
Atmosphere: 5
Food: 5
Service: 5
Nova
Maybe in person it’s better idk. But the vodka sauce tastes like kraft Mac n cheese which is weird. And the meatballs are okay but still bland IMO. This was $46 and not worth it in my opinion. Hardly any sauce on the penne.
Atmosphere: 2
Food: 2
Service: 2
Kelly Raftery
We had an amazing experience and Peter gave us excellent service. Definitely coming back on our next trip!
Atmosphere: 5
Food: 5
Service: 5
Pam
Cute spot love Carbone, I was expecting a different pasta with our meatballs and sad I didn’t get the classic rigatoni but still overall good and nearby our hotel
Atmosphere: 4
Food: 4
Service: 4
Sundus
This place is amazing for families the waiters are very hospitable the food is great i recommend the mozzarella sticks but the cesar salad is super garlicy that it numbs your tounge and hurts your stomach i recommend they change the recipe as the rest of there dishes are amazing . The baked ziti is good also the spagetti with tomato sause from the kids menu is good.
We came here 2 times the first visit was amazing the second the waiter gave our dessert to the table next to us and we kept waitting for it then we complained then he lied about it being burned in the kitchen and they had to make a new one that took half an hour of our time!!! Although he removed it from our check we where bothered about lying to us, always be truthful no mater what.
Great for groups or just for one. Nice atmosphere, good location. Delicious food at reasonable NYC prices. Shared a lunch special with a single entree add on. Folks here recommended a parm sandwich and the pasta. Spot on!!!!
Atmosphere: 5
Food: 5
Service: 5
Nancy Miles
Ordered delivery take out on a drizzly evening and it arrived fast and perfectly packed. Very good chicken parm and the spicy rotini is super. Will do this again!
Food: 5
Brandon Avila
This place was amazing - very spacious and staff were super friendly. Would definitely recommend stopping in if in the area.
Atmosphere: 5
Food: 5
Service: 5
Farbod Baharkoush
Decent italian foodfor the price theby charge, in this area. Nice and friendly staff and quick service.
Atmosphere: 4
Food: 3
Service: 4
Tinks Nobelle
We went a day before the marathon which probably wasn't the best idea even though we had a reservation. It was incredibly busy and chaotic. They were also short staffed. However, once we were seated, we had the ever so lovely and charming Peter ❤️ who was a sweetheart! He looked after us, gave recommendations and was attentive. If it wasn't for him, it may have been a disaster 😕
The spicy rigatoni is that girl, packing flavour, a good portion and reasonable price point👌🏾 😋 A good sister branch if you can't get to the main Carbone.
I’m honestly so disappointed with our delivery order from Parm last night. I was just at the restaurant the day before and absolutely loved the food, so I hyped it up to my whole family and unfortunately, the delivery experience was nothing like dining in.
Pretty much every dish needed sauce. Everything arrived dry, under-seasoned, and just not enjoyable. It felt like a completely different restaurant.
Here’s what we ordered:
* Chicken Parm – Extremely dry and lacking flavor. This was the biggest letdown! Ugh!
* Spaghetti & Meatballs – Probably the best of the night. The red sauce and basil were tasty, but still not great at all!
* Chicken Dish (cutlet) – Tasteless and very dry!
* Rotini Genovese – Creamy pesto with burrata. It was just OK, nothing special.
* Mozz Sticks – Actually good! Crispy and flavorful.
* Fried Calamari – Very oily and the portion was surprisingly small.
* Buffalo Cucumbers – Way too greasy.
* Italian Fries – Just OK.
* Garlic Bread – So‑so, not memorable.
* Sunday Salad – Honestly, I could make a better version at home.
* Caesar Salad – Just OK.
Overall, my whole family was disappointed, especially after I talked up the place so much. I’ve learned my lesson: I will never order delivery from Parm again. If I’m craving it, I’ll go to the restaurant because the dine‑in experience is clearly much better
ordered the Baked Ziti at this restaurant and it was absolutely delicious! I also ate the mozzarella sticks and they were crispy on the outside and yummy soft cheese in the inside. My friend ordered the spaghetti with meatballs and was delicious too! I highly recommend this restaurant!
Atmosphere: 5
Food: 1
Service: 5
Had a great experience at Parm Battery Park. The food was delicious, the service was friendly and attentive, and the atmosphere was perfect for a casual night out. Everything came out quickly and tasted amazing. Definitely will be back!
Atmosphere: 5
Food: 5
Service: 5
Great food
Missing food, disgusting customer service, and an unprofessional manager named Octavia.
This place is a joke. They failed to give me one of the two pastas I PAID FOR. I didn’t notice until I was already home, which forced me to come all the way back just to get the food they forgot to give me in the first place.
Instead of apologizing and actually making it right, the manager, Octavia, treated me with pure attitude and disrespect. I explained that this had already been a terrible experience.. I paid for food I didn’t receive, had to come back after the fact, and at this point I was basically being handed leftovers, not a fresh meal.
Octavia’s response was unbelievably rude and condescending. She told me I had “two options”:
take the pasta I already paid for or get a refund and leave. She then tried justifying their mistake by saying “oh you ordered sides, you were fine” .. are you serious ??
No apology. No accountability. No attempt to fix THEIR mistake. Just a nasty tone like I was the inconvenience.
This is not customer service. It’s lazy, hostile management. If Octavia is how this location is being run, corporate should seriously step in because this kind of behavior drives customers away.
I will never return. Specifically because of Octavia. Completely unacceptable from start to finish.
Atmosphere: 1
Food: 2
Service: 1
The rigatoni is amazing!!
It may be a chain but it's got a very welcoming and local feel.
Atmosphere: 5
Food: 5
Service: 5
Maybe in person it’s better idk. But the vodka sauce tastes like kraft Mac n cheese which is weird. And the meatballs are okay but still bland IMO. This was $46 and not worth it in my opinion. Hardly any sauce on the penne.
Atmosphere: 2
Food: 2
Service: 2
We had an amazing experience and Peter gave us excellent service. Definitely coming back on our next trip!
Atmosphere: 5
Food: 5
Service: 5
Cute spot love Carbone, I was expecting a different pasta with our meatballs and sad I didn’t get the classic rigatoni but still overall good and nearby our hotel
Atmosphere: 4
Food: 4
Service: 4
This place is amazing for families the waiters are very hospitable the food is great i recommend the mozzarella sticks but the cesar salad is super garlicy that it numbs your tounge and hurts your stomach i recommend they change the recipe as the rest of there dishes are amazing . The baked ziti is good also the spagetti with tomato sause from the kids menu is good.
We came here 2 times the first visit was amazing the second the waiter gave our dessert to the table next to us and we kept waitting for it then we complained then he lied about it being burned in the kitchen and they had to make a new one that took half an hour of our time!!!
Although he removed it from our check we where bothered about lying to us, always be truthful no mater what.
Restaurantji Recommends
Great for groups or just for one. Nice atmosphere, good location. Delicious food at reasonable NYC prices. Shared a lunch special with a single entree add on. Folks here recommended a parm sandwich and the pasta. Spot on!!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery take out on a drizzly evening and it arrived fast and perfectly packed. Very good chicken parm and the spicy rotini is super. Will do this again!
Food: 5
This place was amazing - very spacious and staff were super friendly. Would definitely recommend stopping in if in the area.
Atmosphere: 5
Food: 5
Service: 5
Decent italian foodfor the price theby charge, in this area. Nice and friendly staff and quick service.
Atmosphere: 4
Food: 3
Service: 4
We went a day before the marathon which probably wasn't the best idea even though we had a reservation. It was incredibly busy and chaotic. They were also short staffed. However, once we were seated, we had the ever so lovely and charming Peter ❤️ who was a sweetheart! He looked after us, gave recommendations and was attentive. If it wasn't for him, it may have been a disaster 😕
The spicy rigatoni is that girl, packing flavour, a good portion and reasonable price point👌🏾 😋 A good sister branch if you can't get to the main Carbone.
Atmosphere: 4
Food: 5
Service: 5
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