Matcha latte was atrocious. I don’t know what I was expecting from a cafe inside a mall but this was below any imaginable expectation. If you don’t know how to make a matcha latte, don’t put it on the menu.
Atmosphere: 1
Food: 1
Service: 2
Santiago Pazmiño
Nice place. Excellent service
Atmosphere: 5
Food: 5
Service: 5
Samuel Garayar
I got a mocha latte and i saw the guy doing it poorly, i understand everybody is tired and so am I but Im expecting to get what i pay for in return. Drink tasted very flat, very loosely prepared.
Atmosphere: 3
Food: 2
Service: 2
Naglis
If you want to lie about closing times while taking orders then no one should come. You can arrive 10 minutes early, ask for one drink, and they will deny service, all with a pompous attitude.
Atmosphere: 1
Food: 1
Service: 1
Foomin Toomin
The food was stale and dry. The croissants had no flavor at all.
This was my fifth visit, and I usually pass by this location in the mid-afternoon. At this point, I’m genuinely surprised this place is still operating given the consistently poor experience.
The staff has been repeatedly disrespectful, including the manager, Javier. Every time I’ve come in, he has had an attitude that makes the environment uncomfortable. It discourages me from wanting to return.
Overall, the combination of low food quality and unprofessional service makes this location very disappointing.
Atmosphere: 1
Food: 1
Service: 2
Dziugas Dzikaras
When you come in 5 minutes before closing and they have 15 people talking and sitting inside, they will tell you it's closed. Good luck with such disregard to customers
Atmosphere: 1
Food: 1
Service: 1
Jack S
The worst coffee in my life, I ordered ice latte no taste of coffee I drink like water with ice
Atmosphere: 3
Food: 1
Service: 3
C Campbell
took me back to France in the best way.
Atmosphere: 5
Food: 5
Service: 5
Marina Teplitsky
Double espresso looks like a single shot in any other place very disappointing
Atmosphere: 1
Food: 3
Service: 4
Willie B.
This restaurant/café is one of the best, maybe the best in the world trade center. One of the best things about this restaurant is that there’s always a line. Yes that’s what I said “always a line” and it’s very hard to get what you want to eat without waiting so long. I am a frequent patron and I love it. And I get angry because the line is so long until I checked myself and wondered why is it always like this.? The answer is that the food is so good and healthy and the customer service is five star and there is a way to calm yourself, which I think you should come earlier. The Chef of this café is five star himself, and the people know that. The Chef and his staff know that some of these people who can’t wait to get Matcha or Americana or lattes, tea, salads, egg, and ham, sandwich, sandwiches, cookies, marble bread, croissants, and it goes on and on and on. You can either wait or you can go around the oculus and find other good coffee and sugary donuts and cold sandwich and there’s no line but you can be off to your job with your press sandwich or you can go with your huge plastic cup of coffee and dunk Your bread and be satisfied. People who love excellent food (on the go something that’s hard to do.) we’ll wait until their time comes and they always come back the next day. I did. This is a star five restaurant. And remember this: New York have touring people from all over the world and you have people coming out of New Jersey and you have people who are coming in New York. It is the Oculus and I think that this is the best that you can get to eat unless you go up there to my friends Eately and they’re not open at 8 o’clock in the morning. Don’t flinch and leave ,because you have the best people to take good care of you and your health and it all goes together.
Honestly used to love this spot for a quick grab and go. But quality has gone down severely for how much they’re hiking up the prices. I have no issues with the drinks but the food itself is not worth it. Recently, they raised the price of the breakfast sandwiches from $6.50 to $8 and I was fine with that until I just stopped in this morning and saw they raised it yet again (within a month’s time) to $10. Really disappointed.
Atmosphere: 2
Food: 1
Service: 2
John Gilmore
The food is basic and was fine. The coffee was not fine.
Atmosphere: 3
Food: 4
Service: 3
Laura Irene
This place this located at The Shops at the Oculous I'm sure I spelled it wrong... and I bought the last 2 Kings Cake they had. So happy I got my hands on it. It tasted amazing and looked spectacular. I brought to the office to share with my colleagues.
Atmosphere: 5
Food: 5
Service: 5
Billy
I had a delightful breakfast sandwich and some delicious iced tea here. It's very convenient right by the PATH station at the World Trade Center.
Some of the chairs are missing their foot rests. But otherwise, things are very nice.
Atmosphere: 4
Food: 5
Service: 5
CJ Coney Island
This used to be a 5-star spot a few years ago, but unfortunately it has gone downhill.
The biggest issue now is the staff. The employees were noticeably rude, and there was a clear communication problem. Service felt rushed, dismissive, and unprofessional, which is disappointing for a place with this reputation.
As someone with a background in marketing, I can say this is exactly how you lose loyal customers. Good food alone isn’t enough — clear communication and respectful customer service are part of the brand experience. When that breaks down, so does the perception of quality.
With proper staff training and a renewed focus on customer interaction, this place could regain what it once had. Right now, it’s a shadow of its former self.
Matcha latte was atrocious. I don’t know what I was expecting from a cafe inside a mall but this was below any imaginable expectation. If you don’t know how to make a matcha latte, don’t put it on the menu.
Atmosphere: 1
Food: 1
Service: 2
Nice place. Excellent service
Atmosphere: 5
Food: 5
Service: 5
I got a mocha latte and i saw the guy doing it poorly, i understand everybody is tired and so am I but Im expecting to get what i pay for in return. Drink tasted very flat, very loosely prepared.
Atmosphere: 3
Food: 2
Service: 2
If you want to lie about closing times while taking orders then no one should come. You can arrive 10 minutes early, ask for one drink, and they will deny service, all with a pompous attitude.
Atmosphere: 1
Food: 1
Service: 1
The food was stale and dry. The croissants had no flavor at all.
This was my fifth visit, and I usually pass by this location in the mid-afternoon. At this point, I’m genuinely surprised this place is still operating given the consistently poor experience.
The staff has been repeatedly disrespectful, including the manager, Javier. Every time I’ve come in, he has had an attitude that makes the environment uncomfortable. It discourages me from wanting to return.
Overall, the combination of low food quality and unprofessional service makes this location very disappointing.
Atmosphere: 1
Food: 1
Service: 2
When you come in 5 minutes before closing and they have 15 people talking and sitting inside, they will tell you it's closed. Good luck with such disregard to customers
Atmosphere: 1
Food: 1
Service: 1
The worst coffee in my life, I ordered ice latte no taste of coffee I drink like water with ice
Atmosphere: 3
Food: 1
Service: 3
took me back to France in the best way.
Atmosphere: 5
Food: 5
Service: 5
Double espresso looks like a single shot in any other place very disappointing
Atmosphere: 1
Food: 3
Service: 4
This restaurant/café is one of the best, maybe the best in the world trade center. One of the best things about this restaurant is that there’s always a line. Yes that’s what I said “always a line” and it’s very hard to get what you want to eat without waiting so long. I am a frequent patron and I love it. And I get angry because the line is so long until I checked myself and wondered why is it always like this.?
The answer is that the food is so good and healthy and the customer service is five star and there is a way to calm yourself, which I think you should come earlier. The Chef of this café is five star himself, and the people know that. The Chef and his staff know that some of these people who can’t wait to get Matcha or Americana or lattes, tea, salads, egg, and ham, sandwich, sandwiches, cookies, marble bread, croissants, and it goes on and on and on. You can either wait or you can go around the oculus and find other good coffee and sugary donuts and cold sandwich and there’s no line but you can be off to your job with your press sandwich or you can go with your huge plastic cup of coffee and dunk Your bread and be satisfied. People who love excellent food (on the go something that’s hard to do.) we’ll wait until their time comes and they always come back the next day. I did. This is a star five restaurant. And remember this: New York have touring people from all over the world and you have people coming out of New Jersey and you have people who are coming in New York. It is the Oculus and I think that this is the best that you can get to eat unless you go up there to my friends Eately and they’re not open at 8 o’clock in the morning. Don’t flinch and leave ,because you have the best people to take good care of you and your health and it all goes together.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Honestly used to love this spot for a quick grab and go. But quality has gone down severely for how much they’re hiking up the prices. I have no issues with the drinks but the food itself is not worth it. Recently, they raised the price of the breakfast sandwiches from $6.50 to $8 and I was fine with that until I just stopped in this morning and saw they raised it yet again (within a month’s time) to $10. Really disappointed.
Atmosphere: 2
Food: 1
Service: 2
The food is basic and was fine. The coffee was not fine.
Atmosphere: 3
Food: 4
Service: 3
This place this located at The Shops at the Oculous I'm sure I spelled it wrong... and I bought the last 2 Kings Cake they had. So happy I got my hands on it. It tasted amazing and looked spectacular. I brought to the office to share with my colleagues.
Atmosphere: 5
Food: 5
Service: 5
I had a delightful breakfast sandwich and some delicious iced tea here. It's very convenient right by the PATH station at the World Trade Center.
Some of the chairs are missing their foot rests. But otherwise, things are very nice.
Atmosphere: 4
Food: 5
Service: 5
This used to be a 5-star spot a few years ago, but unfortunately it has gone downhill.
The biggest issue now is the staff. The employees were noticeably rude, and there was a clear communication problem. Service felt rushed, dismissive, and unprofessional, which is disappointing for a place with this reputation.
As someone with a background in marketing, I can say this is exactly how you lose loyal customers. Good food alone isn’t enough — clear communication and respectful customer service are part of the brand experience. When that breaks down, so does the perception of quality.
With proper staff training and a renewed focus on customer interaction, this place could regain what it once had. Right now, it’s a shadow of its former self.
Atmosphere: 3
Food: 4
Service: 1
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