Three different times ordering delivery and they get the flavor and the toppings completely wrong every single time.
Gabriel Cruzado
Not a Pinkberry experience at all
Yuna Kim
This was a very disappointing experience. The frozen yogurt tasted watery and separated, and the mango and vanilla bean flavors were barely noticeable at all. It seemed like the machine wasn’t working properly — maybe because it was close to closing time — but that’s no excuse for serving such poor quality.
I ordered delivery, and although the weather wasn’t even hot, the yogurt arrived already melted because there was no proper packaging or insulation to keep it cold. To make things worse, the flavor that arrived was completely different from what I ordered.
For a brand like Pinkberry, this level of quality control is unacceptable. I will definitely not be returning to this location.
Monserhat Gonzalez
I love pink berry but this location is not it. Do not go on a Wednesday around 7 because you will get the worst customer service experience. We were encountered by a dark skinned very rude lady in her mid 30s who, 1 did not help us nor serve us what we wanted and 2 was rude to the point she wanted to argue with me because I did not know where we could order (we asked several times). She handled the situation very poorly and still laughed when my family was no longer comfortable with purchasing anything from this store so we chose to leave. I would suggest to speak with your staff and fixing their attitude.
Jayden NARY
They scammed me by putting a poster that has an enlarged açaí bowl and what i got was something so small that it shouldn’t even be worth $15. Their portions for the açaí bowl is a complete scam.
Ettie kolp
The ice cream tastes great, but the service and cleanliness were terrible. The tables were filthy, the floors were sticky, and there was ice cream all over the floor that no one cleaned. The cashier was pushy and unpleasant, and they don’t accept Apple Pay. The sodas are locked in a fridge so you can’t help yourself. The AC might be on, but you can’t feel it — it was uncomfortably hot inside. Overall, very unprofessional — we won’t be back, especially with so many better options around. You can’t feel the ac so it’s super hot inside .
Danielle Bethea
I was so excited to stumble across a Pinkberry open this late. The fruit was fresh and the shop was clean like most lower downtown. My only issue was the cashier for the first time didn’t ASK me did I want to redeem my reward, she just automatically applied it. I like to build up my rewards for when I’m with my kids. Her excuse was every time someone has rewards they want to use it. I was highly upset. There was no manger on site to do my refund. So I’m upset about not having any more points and starting over. I advise her to ask next time. Not everyone wants to use their rewards because it’s there, most are tourist so of course they do. I’m a New Yorker and a Pinkberriana I like to add mines and use when extremely needed. Not for just one small order of yougurt..
Ruby Rosenthal
Girl at register on Wednesday night at 1230 was so sweet and lovely. Store was kinda hot wish there was ac but she was perf 5 starts for her. Also froyo always good
Anoushka Malhotra
Don’t take Apple Pay. Couldn’t get my froyo:(
Joyce Zhang
Came here since last year, I gotta say the frozen yogurt here actually tastes like a frozen yogurt, the other places I’ve been to tasted like regular ice-cream or did not have a taste in general.
Bae and I really wanted a refreshing drink. It was kinda late but pinkberry was open. I'm not a fan of frozen yogurt in general. We originally wanted a different drink that they didn't have, and settled for this one.
Sarah Sixt
Fabian was such a delight! They were warm, welcoming, and went above and beyond to make sure I got the perfect treat on a hot day. Truly a bright light in the nightmare that can be midtown.
Starr P
This pinkberry only takes cash or physical card. They also collect payment before you even order. You need to decide on your toppings at a register that is not on front of the toppings. Do not recommend.
CNK J.
Agreed with other the ... lady is very impolite and unhelpful. I would say really rude keep murmuring and give no clear instruction. You'd better hire someone else or it would ruin the shop here! Ps. You should give zero star option she actually get minus star!!
Bry T
Frozen yogurt tastes good, but why does the place smell like sewage???
Three different times ordering delivery and they get the flavor and the toppings completely wrong every single time.
Not a Pinkberry experience at all
This was a very disappointing experience. The frozen yogurt tasted watery and separated, and the mango and vanilla bean flavors were barely noticeable at all. It seemed like the machine wasn’t working properly — maybe because it was close to closing time — but that’s no excuse for serving such poor quality.
I ordered delivery, and although the weather wasn’t even hot, the yogurt arrived already melted because there was no proper packaging or insulation to keep it cold. To make things worse, the flavor that arrived was completely different from what I ordered.
For a brand like Pinkberry, this level of quality control is unacceptable. I will definitely not be returning to this location.
I love pink berry but this location is not it. Do not go on a Wednesday around 7 because you will get the worst customer service experience. We were encountered by a dark skinned very rude lady in her mid 30s who, 1 did not help us nor serve us what we wanted and 2 was rude to the point she wanted to argue with me because I did not know where we could order (we asked several times). She handled the situation very poorly and still laughed when my family was no longer comfortable with purchasing anything from this store so we chose to leave. I would suggest to speak with your staff and fixing their attitude.
They scammed me by putting a poster that has an enlarged açaí bowl and what i got was something so small that it shouldn’t even be worth $15. Their portions for the açaí bowl is a complete scam.
The ice cream tastes great, but the service and cleanliness were terrible. The tables were filthy, the floors were sticky, and there was ice cream all over the floor that no one cleaned. The cashier was pushy and unpleasant, and they don’t accept Apple Pay. The sodas are locked in a fridge so you can’t help yourself. The AC might be on, but you can’t feel it — it was uncomfortably hot inside. Overall, very unprofessional — we won’t be back, especially with so many better options around.
You can’t feel the ac so it’s super hot inside .
I was so excited to stumble across a Pinkberry open this late. The fruit was fresh and the shop was clean like most lower downtown. My only issue was the cashier for the first time didn’t ASK me did I want to redeem my reward, she just automatically applied it. I like to build up my rewards for when I’m with my kids. Her excuse was every time someone has rewards they want to use it. I was highly upset. There was no manger on site to do my refund. So I’m upset about not having any more points and starting over. I advise her to ask next time. Not everyone wants to use their rewards because it’s there, most are tourist so of course they do. I’m a New Yorker and a Pinkberriana I like to add mines and use when extremely needed. Not for just one small order of yougurt..
Girl at register on Wednesday night at 1230 was so sweet and lovely. Store was kinda hot wish there was ac but she was perf 5 starts for her. Also froyo always good
Don’t take Apple Pay. Couldn’t get my froyo:(
Came here since last year, I gotta say the frozen yogurt here actually tastes like a frozen yogurt, the other places I’ve been to tasted like regular ice-cream or did not have a taste in general.
Restaurantji Recommends
Bae and I really wanted a refreshing drink. It was kinda late but pinkberry was open. I'm not a fan of frozen yogurt in general. We originally wanted a different drink that they didn't have, and settled for this one.
Fabian was such a delight! They were warm, welcoming, and went above and beyond to make sure I got the perfect treat on a hot day. Truly a bright light in the nightmare that can be midtown.
This pinkberry only takes cash or physical card. They also collect payment before you even order. You need to decide on your toppings at a register that is not on front of the toppings. Do not recommend.
Agreed with other the ... lady is very impolite and unhelpful. I would say really rude keep murmuring and give no clear instruction. You'd better hire someone else or it would ruin the shop here!
Ps. You should give zero star option she actually get minus star!!
Frozen yogurt tastes good, but why does the place smell like sewage???
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