Terrible. Ive ordered twice from this place and both times I never got my order. The first time they straight up just never delivered it and this time they delivered someone else’s food that was completely different from I had ordered.
EDIT: Reached out to their customer service multiple times, each time they only requested what my Playa Bowl account was and ignored me when I said I didn't have one and that my orders were placed on Seamless. Their lack of response is clearly a tactic to get people to sign up for their app and refusing to assist people that don't have one. After signing up they did drop a free bowl voucher into my account to attempt to make up for this locations bad service. However, their app charges an astronomical delivery fee, 10x the amount Seamless charges, so my "free" bowl ended up costing THE SAME PRICE as ordering one on Seamless. Even when you take into account the loyalty points you'd earn using their app, you'd still be paying way more than ordering these off other local delivery services.
Atmosphere: 1
Food: 1
Service: 1
Jovan Martinez
I love this place and the smoothies and really good and filling.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
haley tozzi
I love it here! I go to 54st Mercedes playa bowl at least 4 times a week. Juan is always a pleasure and goes above n beyond to accommodate me. All staff are very friendly and great workers.
Atmosphere: 5
Food: 5
Service: 5
monique Dubo
First of all, this place was nearly impossible to find since it’s inside a gym, which made the whole experience uncomfortable from the start. Once I finally got there, I was told I had to order through an app, but the payment system kept failing. There was no one around to assist, and the place felt completely empty and unwelcoming.
On top of that, the pricing was inconsistent. A bowl that was supposed to be $17 when ordering through the app ended up being $21 when ordering at the front desk—how does it increase by $4 just because of where you order?
Even though I ended up ordering, the entire experience was way too uncomfortable. The menu looked good and the prices seemed fair at first glance, but I don’t think I’ll be coming back. There are other, better places to go
Update: I emailed them and they never reply to me so basically a scam
Atmosphere: 1
Food: 2
Service: 1
L B
My only complaint is that they didn’t have ginger! Otherwise, fantastic every time.
Atmosphere: 5
Food: 5
Service: 5
J Szpiech
Amazing !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
Annabella Muller
The best acai bowl! Delicious and perfectly done!
Atmosphere: 5
Food: 5
Service: 5
Molly Scerbo
Grand opening for Playa Bowl Amherst was excellent! So glad, as a NJ transplant, to have a playa bowl close by!
Kid-friendliness: Bright and attractive!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
Luz Tozzi
The girl who always makes my fruit bowl is super sweet and she always has a smile on her face when ever I come in! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Anthony Elias
my experience was excellent the staff was very customer service orientated as well as above and beyond they always make my orders perfectly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Protein Acai Bowl, Nutella Acai Bowl
Love me some Playa Bowl! My favorite is the coconut with Nutella. My family is obsessed with Playa bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
Alex Garcia
The best location by far, best bowls, best service, Brandon and Juan make my days more delicious!!!!!!
Atmosphere: 5
Food: 5
Service: 5
So Brooklyn Brooklyn way
Always good to have something healthy .. Always good vibe at every location.. FYI:spoons are sharp almost slice lip off .
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pura Vida Acai Bowl
Yousuf Jaafar
Worst Acae bowl we have ever had, and worst service, more than half of the bowl is Granola. today is 08/12/2024 , at 18:00
Atmosphere: 1
Food: 1
Service: 1
Carolina Blappers
Old ingredients, freezer burned fruit, more granola than acai. Peanut butter add-on is $2 pre-tax. Therefore, for nearly $20, their Pura vida acai bowl with just blueberries, strawberries, granola, and honey, is nothing short of a let down.
Terrible. Ive ordered twice from this place and both times I never got my order. The first time they straight up just never delivered it and this time they delivered someone else’s food that was completely different from I had ordered.
EDIT: Reached out to their customer service multiple times, each time they only requested what my Playa Bowl account was and ignored me when I said I didn't have one and that my orders were placed on Seamless. Their lack of response is clearly a tactic to get people to sign up for their app and refusing to assist people that don't have one. After signing up they did drop a free bowl voucher into my account to attempt to make up for this locations bad service. However, their app charges an astronomical delivery fee, 10x the amount Seamless charges, so my "free" bowl ended up costing THE SAME PRICE as ordering one on Seamless. Even when you take into account the loyalty points you'd earn using their app, you'd still be paying way more than ordering these off other local delivery services.
Atmosphere: 1
Food: 1
Service: 1
I love this place and the smoothies and really good and filling.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
I love it here! I go to 54st Mercedes playa bowl at least 4 times a week. Juan is always a pleasure and goes above n beyond to accommodate me. All staff are very friendly and great workers.
Atmosphere: 5
Food: 5
Service: 5
First of all, this place was nearly impossible to find since it’s inside a gym, which made the whole experience uncomfortable from the start. Once I finally got there, I was told I had to order through an app, but the payment system kept failing. There was no one around to assist, and the place felt completely empty and unwelcoming.
On top of that, the pricing was inconsistent. A bowl that was supposed to be $17 when ordering through the app ended up being $21 when ordering at the front desk—how does it increase by $4 just because of where you order?
Even though I ended up ordering, the entire experience was way too uncomfortable. The menu looked good and the prices seemed fair at first glance, but I don’t think I’ll be coming back. There are other, better places to go
Update: I emailed them and they never reply to me so basically a scam
Atmosphere: 1
Food: 2
Service: 1
My only complaint is that they didn’t have ginger! Otherwise, fantastic every time.
Atmosphere: 5
Food: 5
Service: 5
Amazing !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
The best acai bowl! Delicious and perfectly done!
Atmosphere: 5
Food: 5
Service: 5
Grand opening for Playa Bowl Amherst was excellent! So glad, as a NJ transplant, to have a playa bowl close by!
Kid-friendliness: Bright and attractive!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
The girl who always makes my fruit bowl is super sweet and she always has a smile on her face when ever I come in! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
my experience was excellent the staff was very customer service orientated as well as above and beyond they always make my orders perfectly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Protein Acai Bowl, Nutella Acai Bowl
Restaurantji Recommends
Love me some Playa Bowl! My favorite is the coconut with Nutella. My family is obsessed with Playa bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Acai Bowl
The best location by far, best bowls, best service, Brandon and Juan make my days more delicious!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Always good to have something healthy ..
Always good vibe at every location..
FYI:spoons are sharp almost slice lip off .
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pura Vida Acai Bowl
Worst Acae bowl we have ever had, and worst service, more than half of the bowl is Granola.
today is 08/12/2024 , at 18:00
Atmosphere: 1
Food: 1
Service: 1
Old ingredients, freezer burned fruit, more granola than acai. Peanut butter add-on is $2 pre-tax. Therefore, for nearly $20, their Pura vida acai bowl with just blueberries, strawberries, granola, and honey, is nothing short of a let down.
Atmosphere: 4
Food: 1
Service: 4
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