Friendly staff and as Scottish people we appreciated proper creamy porridge with a nice topper!
Atmosphere: 5
Food: 5
Service: 5
Mike Jennings
A rock solid 'go to' wherever you are in the western world. This one was super friendly and well stocked with all your favourites.
Atmosphere: 5
Food: 5
Service: 5
m v 25
Placed a $60 order on the app and my order was cancelled without notice, contacted customer service to no resolution. Highly disappointed at the lack of care, I ordered the food post surgery as well. I wouldn't recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Tobias Mayer
Coffee is not what it used to be. Prices on food options have almost doubled. For the price you would hope it was organic. Still its great option to grab and go a wrap, soup or Sandwich. I wish they had gluten fee. No options last time I checked. Place is clean and the service is fast.
Atmosphere: 4
Food: 3
Service: 4
S
I'm a loyal Pret member service is great at other stores in the neighborhood but the workers here are obnoxious and make for a miserable experiance. Rush you out of the store if even remotely close to closing time. No napkins or straws. Hope they can be improve service as so strange so subpar compared to other PRETS.
Atmosphere: 4
Food: 4
Service: 1
Ally Robertson
nice workers :)
Atmosphere: 5
Food: 5
Service: 5
Alyona Safonova
I stopped by Pret a Manager at 5:00 pm, which apparently is equivalent to arriving at a party after the music has stopped and the snacks are gone. I mean, I've seen more extensive menus on a fridge magnet.
But hey, I wasn't entirely unlucky! I scored a delicious yogurt without sugar - because, let's be real, who needs sugar when you're already feeling bitter about the limited options?
In all seriousness, I'm sure Pret a Manager is a great spot...in the morning. Maybe I'll try my luck then. Until next time, I'll just have to pretend I'm on a sugar-free, option-less diet.
P.S. If you're a morning bird, go for it! If you're a afternoon snacker like me...well, may the odds be ever in your favor.
Atmosphere: 2
Food: 3
Service: 3
Atef Abuelenin
Very biased people here even customer service. They promised me with a gift card and I never received anything. My wife noticed too many brown burns in the chips and I complained to the cashier they looked at me and uttered ironically “ Not sure if you ever ate chips before.” I was really shocked from the comment and in front of other customer. I contacted customer service that gave me the script and said they will send a gift card and nothing has been sent. I will escalate this to executive management and will write to CEO of this chain.
Food: 1
William K
Either Pret has fallen off or this location is just bad. Terrible experience at prime morning hours. Shocking.
Atmosphere: 1
Food: 4
Service: 1
Markus
Friendly, clean and a good selection of hot and cold snacks and sandwiches.
I am writing to express my disappointment and frustration regarding my recent pick up order experience at your Broad Street location in Lower Manhattan. As a loyal Pret club member who frequents your establishments daily for my morning coffee and breakfast, I have come to expect a certain level of service and satisfaction, which unfortunately was not met during my visit to the Broad Street location.This morning, I placed a pick up order for a salmon sandwich and a cappuccino, expecting the same level of service I receive at your Church Street location, where the staff consistently goes above and beyond to ensure customer satisfaction.Upon arriving at the Broad Street location at the designated pick up time, I was dismayed to find that my sandwich was not on the pick up shelf as expected. When I approached the counter and inquired about my order, the staff member, described as a short gentleman with olive/light brown skin, looked so confused and then directed me to retrieve the sandwich myself from the rack.Furthermore, after retrieving the sandwich, I requested napkins and a bag, as I have never had to do so at any of your other locations due to the items being conveniently packed inside a bag on the pick up shelf. To my surprise, I was informed by the same staff member that the bag would cost 5 cents, delivered in a manner that was discourteous and off-putting. Instead of asking me how I’d like to pay for the price of the bag (which should’ve been sorted out on the app when I was charged for my order by anyways), the gentleman goes on to tell me he could give me napkins but the bag would cost 5 cents, almost in a tone to deter me from talking to him any further.As a customer, it is disheartening to be met with such lack of courtesy and professionalism, especially at the start of my day. Instead of being greeted with the warmth and hospitality I have come to associate with Pret, I was left with a bad taste in my mouth, both figuratively and literally.I understand that mistakes can happen, but the manner in which they are addressed and rectified is crucial in maintaining customer satisfaction and loyalty. I hope that this incident can serve as an opportunity for improvement in customer service training and overall experience at your Broad Street location.If there is going to be changes in the policy such as the bags would now be charged for, I’d request Pret to please notify these new policies via phone app or post them at their stores.
Food: 5
Service: 1
Candelia
How do u buy a chicken sandwich for $13.61 and there is not chicken in the sandwich. SMH
Yana Fit
Beautiful place!I got decaf Mocha with Almond milk and Chocolate croissant.And it’s so delicious! I will definitely keep getting it here, no more Starbucks… This drink caught my heart!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Saige Kratenstein
They opened 25 minutes ago and no food out. Do yourself a favor and go to any other Pret. The girls at the counter kept saying two more minutes just went on for about 30 minutes.
Excellent.
Friendly staff and as Scottish people we appreciated proper creamy porridge with a nice topper!
Atmosphere: 5
Food: 5
Service: 5
A rock solid 'go to' wherever you are in the western world. This one was super friendly and well stocked with all your favourites.
Atmosphere: 5
Food: 5
Service: 5
Placed a $60 order on the app and my order was cancelled without notice, contacted customer service to no resolution. Highly disappointed at the lack of care, I ordered the food post surgery as well. I wouldn't recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Coffee is not what it used to be.
Prices on food options have almost doubled. For the price you would hope it was organic.
Still its great option to grab and go a wrap, soup or Sandwich.
I wish they had gluten fee. No options last time I checked. Place is clean and the service is fast.
Atmosphere: 4
Food: 3
Service: 4
I'm a loyal Pret member service is great at other stores in the neighborhood but the workers here are obnoxious and make for a miserable experiance. Rush you out of the store if even remotely close to closing time. No napkins or straws. Hope they can be improve service as so strange so subpar compared to other PRETS.
Atmosphere: 4
Food: 4
Service: 1
nice workers :)
Atmosphere: 5
Food: 5
Service: 5
I stopped by Pret a Manager at 5:00 pm, which apparently is equivalent to arriving at a party after the music has stopped and the snacks are gone. I mean, I've seen more extensive menus on a fridge magnet.
But hey, I wasn't entirely unlucky! I scored a delicious yogurt without sugar - because, let's be real, who needs sugar when you're already feeling bitter about the limited options?
In all seriousness, I'm sure Pret a Manager is a great spot...in the morning. Maybe I'll try my luck then. Until next time, I'll just have to pretend I'm on a sugar-free, option-less diet.
P.S. If you're a morning bird, go for it! If you're a afternoon snacker like me...well, may the odds be ever in your favor.
Atmosphere: 2
Food: 3
Service: 3
Very biased people here even customer service. They promised me with a gift card and I never received anything. My wife noticed too many brown burns in the chips and I complained to the cashier they looked at me and uttered ironically “ Not sure if you ever ate chips before.” I was really shocked from the comment and in front of other customer. I contacted customer service that gave me the script and said they will send a gift card and nothing has been sent. I will escalate this to executive management and will write to CEO of this chain.
Food: 1
Either Pret has fallen off or this location is just bad. Terrible experience at prime morning hours. Shocking.
Atmosphere: 1
Food: 4
Service: 1
Friendly, clean and a good selection of hot and cold snacks and sandwiches.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I am writing to express my disappointment and frustration regarding my recent pick up order experience at your Broad Street location in Lower Manhattan. As a loyal Pret club member who frequents your establishments daily for my morning coffee and breakfast, I have come to expect a certain level of service and satisfaction, which unfortunately was not met during my visit to the Broad Street location.This morning, I placed a pick up order for a salmon sandwich and a cappuccino, expecting the same level of service I receive at your Church Street location, where the staff consistently goes above and beyond to ensure customer satisfaction.Upon arriving at the Broad Street location at the designated pick up time, I was dismayed to find that my sandwich was not on the pick up shelf as expected. When I approached the counter and inquired about my order, the staff member, described as a short gentleman with olive/light brown skin, looked so confused and then directed me to retrieve the sandwich myself from the rack.Furthermore, after retrieving the sandwich, I requested napkins and a bag, as I have never had to do so at any of your other locations due to the items being conveniently packed inside a bag on the pick up shelf. To my surprise, I was informed by the same staff member that the bag would cost 5 cents, delivered in a manner that was discourteous and off-putting. Instead of asking me how I’d like to pay for the price of the bag (which should’ve been sorted out on the app when I was charged for my order by anyways), the gentleman goes on to tell me he could give me napkins but the bag would cost 5 cents, almost in a tone to deter me from talking to him any further.As a customer, it is disheartening to be met with such lack of courtesy and professionalism, especially at the start of my day. Instead of being greeted with the warmth and hospitality I have come to associate with Pret, I was left with a bad taste in my mouth, both figuratively and literally.I understand that mistakes can happen, but the manner in which they are addressed and rectified is crucial in maintaining customer satisfaction and loyalty. I hope that this incident can serve as an opportunity for improvement in customer service training and overall experience at your Broad Street location.If there is going to be changes in the policy such as the bags would now be charged for, I’d request Pret to please notify these new policies via phone app or post them at their stores.
Food: 5
Service: 1
How do u buy a chicken sandwich for $13.61 and there is not chicken in the sandwich. SMH
Beautiful place!I got decaf Mocha with Almond milk and Chocolate croissant.And it’s so delicious! I will definitely keep getting it here, no more Starbucks… This drink caught my heart!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
They opened 25 minutes ago and no food out. Do yourself a favor and go to any other Pret. The girls at the counter kept saying two more minutes just went on for about 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Very friendly and they serve very
Atmosphere: 4
Food: 3
Service: 5
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