We stopped by to get some matcha and enjoy our New York trip. We ordered two Matcha Lattes and went to sit in the back area where there are benches and tables. I laid down for a moment to stretch my back and was about to get up when an employee told us that the seating area would be closing in 20 minutes, at 3 PM. I found it strange that the seating section would close while the store was still open, but I didn’t argue and simply said “okay.”
About 10 minutes later, another staff member came over and pressured us to leave, seemingly just because I had briefly laid down on the bench. That wasn’t even the main issue—the bigger problem was the attitude. There was a rude lady with a distinctive haircut who kept rolling her eyes, and I noticed many other reviews mentioning her as well.
I’m sharing this experience so management is aware. If customers are not going to be treated with respect, it raises the question of why the staff is working in customer service at all. Management should address this behavior immediately.
Atmosphere: 1
Food: 1
Service: 1
Frederic
I’ve been to Pret a Manger in different countries, and I have to say they’ve done a great job maintaining consistent food quality across locations. I’ve never been disappointed — always a reliable spot for a good meal.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Collins Sr.
Very open and clean atmosphere. Comfortable to sit and catch a quick bite, or relax and do some business. The food and drink selection are great. It was my birthday, I stopped in for a chai latter and one of the managers gifted me a sandwich!
Atmosphere: 5
Food: 5
Service: 5
полина Шуляк
The staff is rude; there’s no need to roll your eyes
Akerke Baiken
Rude personal, won’t recomend. Especially aged woman at the counter, who is rolling her eyes every time
Goks Nair
They have an impressive $4 offer between 3-6pm so was the right time for some matcha.
I was just about a minute late but the lady behind the counter accommodated the offer mainly cos of the queue.
I won't say the matcha is great but you get a bit if a taste. Pretty ok for the buck you're paying.
Atmosphere: 4
Food: 4
Service: 4
Amy Orellana
Tell me how I publicly got called cheap for the tip by the female cashier while buying a grab n go sandwich. Rushing to work, didn’t think too much what I clicked. Purchase was two seconds. Just because I work on Madison ave don’t mean I got Madison Avenue money girl. I’m from a whole other borough. Chill it’s rough out here.
Atmosphere: 4
Food: 4
Service: 1
Jim Ggerfee
Never ate in here, the absolute stench coming out of the place was overwhelming and I left immediately
Atmosphere: 1
Food: 1
Service: 1
Panda Power
The vegan salad is great but there is only one option
Sarah Hayden
The sandwiches are great. The employees friendly. But, *please* fix the to-go issue. I’ve placed a number of to-go orders on the app, and virtually every time, I end up getting the items myself, waiting in line, then having to prove I pre-ordered and pre-paid via the app.
I was in Manhattan for a business expo and decided to stop by Pret A Manger for a hot chocolate. I’m a regular customer at several locations throughout the city, and this visit was just as pleasant as always. The customer service was excellent, and the staff was friendly and welcoming. It’s not the kind of place where you feel out of place—everyone is attentive and makes you feel right at home.
Atmosphere: 5
Food: 4
Service: 5
Brian Keith-Photography
I ask the staff to turn down the music twice. They were rude.
Atmosphere: 2
Food: 4
Service: 1
Frank P
Always friendly, quick and expert service. They make a great hot chocolate with oat milk!
We stopped by to get some matcha and enjoy our New York trip. We ordered two Matcha Lattes and went to sit in the back area where there are benches and tables. I laid down for a moment to stretch my back and was about to get up when an employee told us that the seating area would be closing in 20 minutes, at 3 PM. I found it strange that the seating section would close while the store was still open, but I didn’t argue and simply said “okay.”
About 10 minutes later, another staff member came over and pressured us to leave, seemingly just because I had briefly laid down on the bench. That wasn’t even the main issue—the bigger problem was the attitude. There was a rude lady with a distinctive haircut who kept rolling her eyes, and I noticed many other reviews mentioning her as well.
I’m sharing this experience so management is aware. If customers are not going to be treated with respect, it raises the question of why the staff is working in customer service at all. Management should address this behavior immediately.
Atmosphere: 1
Food: 1
Service: 1
I’ve been to Pret a Manger in different countries, and I have to say they’ve done a great job maintaining consistent food quality across locations. I’ve never been disappointed — always a reliable spot for a good meal.
Atmosphere: 5
Food: 5
Service: 5
Very open and clean atmosphere. Comfortable to sit and catch a quick bite, or relax and do some business. The food and drink selection are great. It was my birthday, I stopped in for a chai latter and one of the managers gifted me a sandwich!
Atmosphere: 5
Food: 5
Service: 5
The staff is rude; there’s no need to roll your eyes
Rude personal, won’t recomend. Especially aged woman at the counter, who is rolling her eyes every time
They have an impressive $4 offer between 3-6pm so was the right time for some matcha.
I was just about a minute late but the lady behind the counter accommodated the offer mainly cos of the queue.
I won't say the matcha is great but you get a bit if a taste. Pretty ok for the buck you're paying.
Atmosphere: 4
Food: 4
Service: 4
Tell me how I publicly got called cheap for the tip by the female cashier while buying a grab n go sandwich. Rushing to work, didn’t think too much what I clicked. Purchase was two seconds. Just because I work on Madison ave don’t mean I got Madison Avenue money girl. I’m from a whole other borough. Chill it’s rough out here.
Atmosphere: 4
Food: 4
Service: 1
Never ate in here, the absolute stench coming out of the place was overwhelming and I left immediately
Atmosphere: 1
Food: 1
Service: 1
The vegan salad is great but there is only one option
The sandwiches are great. The employees friendly. But, *please* fix the to-go issue. I’ve placed a number of to-go orders on the app, and virtually every time, I end up getting the items myself, waiting in line, then having to prove I pre-ordered and pre-paid via the app.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
I was in Manhattan for a business expo and decided to stop by Pret A Manger for a hot chocolate. I’m a regular customer at several locations throughout the city, and this visit was just as pleasant as always. The customer service was excellent, and the staff was friendly and welcoming. It’s not the kind of place where you feel out of place—everyone is attentive and makes you feel right at home.
Atmosphere: 5
Food: 4
Service: 5
I ask the staff to turn down the music twice. They were rude.
Atmosphere: 2
Food: 4
Service: 1
Always friendly, quick and expert service. They make a great hot chocolate with oat milk!
Atmosphere: 5
Food: 5
Service: 5
personnel doesnt know its reusable cup policy
Service: 1
One of the best matcha
Atmosphere: 5
Food: 5
Service: 4
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