I like to drink my coffee from this store, but today it didn't seem fair to pay for a medium 7.65 coffee and it's not my first time that I buy there I asked why so much and the answer was that I'm in Manhattan anyway this girl I don't remember the name but she was short and speaks Spanish we also speak in
Atmosphere: 4
Food: 4
Service: 1
Deb B.
For a chain, this particular cafe near Bryant Park was the perfect stop. I was able to select a hot lentil soup from a shelf and when I paid for it, was offered a crust, fresh roll which I gladly accepted. There is a wide variety of sandwiches freshly made as well as specialty coffees and desserts. Clean, bright and a clean bathroom! What more can I ask for?
Vlatko Jovanovic
Coffie is
Atmosphere: 5
Food: 4
Service: 5
Abe Stity
The cashier Nila is super RUDE!!!I made two orders that should be 4 hot chocolates and 1 cookie and got 3 hot chocolates and 2 cookies. I explained the situation to the cashier that there might be a confusion and she got aggressive and rude for no reason! Even though I was super polite, tipped and offered to pay for the extra hot chocolate. She insisted that there is no confusion and it's my fault!!!Hot chocolate tastes bad as well. not recommend
Atmosphere: 1
Food: 1
Service: 1
Lucy S.
hours are wrong, they say they open at 6:30 but rude staff wouldn’t even acknowledge or let me know when they would
Service: 1
Sisi C.
The service is terrible. Do not come here. They are rude to you and they don't care about customer service at all! I love pret but I wont be returning to this location again.
Paul Valtro
bad service, they do not offer promotional services and products, they have no knowledge of how to treat the customer, I ask nicely about the services and they tell me that I should know because I went to the place, how am I supposed to know if I don't work there and alone I'm just passing through, a totally out of place
Atmosphere: 2
Food: 2
Service: 1
Giselle Orta
Sandwich shop “Pret A Manger” offers a wide variety of fresh and healthy sandwiches. The staff is always friendly and helpful, and the prices are reasonable. I highly recommend stopping by for a tasty sandwich.
Atmosphere: 5
Food: 5
Service: 5
Ghazal Khaqan
Pret used to have another location (pre-pandemic) on the other side of Bryant Park. Unsure if it's because their corporate office was located within, but service was ALWAYS excellent there and employees have always been friendly. I loved going there and the energy was really good and positive. At this location, however, I was very disappointed today. The employee taking my order left out part of my order and the individual along with two other employees made it seem like it was my fault, even though I repeated my order twice and it wasn't even confusing! No problem, I'm happy to seperately pay for the item missed because it happens! Next, I was handed 3 of the bakery items and two hot coffees at once and I mixed up the drinks because they weren't labeled and I was also holding onto each of the bakery items (3 bags which honestly should have just been put into 1 shopping bag considering I can't hold everything with my two hands). When I asked the employee that I mixed up the drinks and was unsure which was decaf, I was given a HUGE attitude. From ordering to being handed my order, everything was very chaotic and the employees made it seem like it was all my fault. Also, the hot coffee was so cold, I had to throw it out. I couldn't go back to have it warmed up because the employees were already so rude, I did not want to make the situation worse. I hate to leave such a negative review but it seems like Pret's customer service and quality has decreased overall as service hasn't been too great lately at other locations too.
Atmosphere: 3
Food: 2
Service: 1
Moony Li
Poor girl, her life is so bad that she has such a bad attitude. If she's really suffering so much, she should get a new job
Walked in and was immediately greeted by Shawn, the service was great. The latte and parfait was amazing, they have a really small seating space but it gives a nice view for people watching while you enjoy your coffee.Clean place which is almost rare for a prime location in Manhattan. I’ll be stopping by more often ☕️ ?
Atmosphere: 5
Food: 5
Service: 5
Caylon Vielehr
Disappointed. Not only is it the worst bagel, egg & cheese I've had in NYC, but also among the most expensive. Coffee is bitter and burnt. Staff was nice, but obviously dropping the ball on the quality of very easy to make breakfast items. 8am on a Tuesday.
Atmosphere: 5
Food: 1
Service: 4
debbi
Very well maintained. Great food. Nice
Atmosphere: 5
Food: 5
Service: 5
Keina
The worst service I ever hd in my life. My coffee got taken by someone else TWICE and when I tried to explain the case, the staff got mad and blame me instead. Will never buy anything at this place ever again.
I like to drink my coffee from this store, but today it didn't seem fair to pay for a medium 7.65 coffee and it's not my first time that I buy there I asked why so much and the answer was that I'm in Manhattan anyway this girl I don't remember the name but she was short and speaks Spanish we also speak in
Atmosphere: 4
Food: 4
Service: 1
For a chain, this particular cafe near Bryant Park was the perfect stop. I was able to select a hot lentil soup from a shelf and when I paid for it, was offered a crust, fresh roll which I gladly accepted. There is a wide variety of sandwiches freshly made as well as specialty coffees and desserts. Clean, bright and a clean bathroom! What more can I ask for?
Coffie is
Atmosphere: 5
Food: 4
Service: 5
The cashier Nila is super RUDE!!!I made two orders that should be 4 hot chocolates and 1 cookie and got 3 hot chocolates and 2 cookies. I explained the situation to the cashier that there might be a confusion and she got aggressive and rude for no reason! Even though I was super polite, tipped and offered to pay for the extra hot chocolate. She insisted that there is no confusion and it's my fault!!!Hot chocolate tastes bad as well. not recommend
Atmosphere: 1
Food: 1
Service: 1
hours are wrong, they say they open at 6:30 but rude staff wouldn’t even acknowledge or let me know when they would
Service: 1
The service is terrible. Do not come here. They are rude to you and they don't care about customer service at all! I love pret but I wont be returning to this location again.
bad service, they do not offer promotional services and products, they have no knowledge of how to treat the customer, I ask nicely about the services and they tell me that I should know because I went to the place, how am I supposed to know if I don't work there and alone I'm just passing through, a totally out of place
Atmosphere: 2
Food: 2
Service: 1
Sandwich shop “Pret A Manger” offers a wide variety of fresh and healthy sandwiches. The staff is always friendly and helpful, and the prices are reasonable. I highly recommend stopping by for a tasty sandwich.
Atmosphere: 5
Food: 5
Service: 5
Pret used to have another location (pre-pandemic) on the other side of Bryant Park. Unsure if it's because their corporate office was located within, but service was ALWAYS excellent there and employees have always been friendly. I loved going there and the energy was really good and positive. At this location, however, I was very disappointed today. The employee taking my order left out part of my order and the individual along with two other employees made it seem like it was my fault, even though I repeated my order twice and it wasn't even confusing! No problem, I'm happy to seperately pay for the item missed because it happens! Next, I was handed 3 of the bakery items and two hot coffees at once and I mixed up the drinks because they weren't labeled and I was also holding onto each of the bakery items (3 bags which honestly should have just been put into 1 shopping bag considering I can't hold everything with my two hands). When I asked the employee that I mixed up the drinks and was unsure which was decaf, I was given a HUGE attitude. From ordering to being handed my order, everything was very chaotic and the employees made it seem like it was all my fault. Also, the hot coffee was so cold, I had to throw it out. I couldn't go back to have it warmed up because the employees were already so rude, I did not want to make the situation worse. I hate to leave such a negative review but it seems like Pret's customer service and quality has decreased overall as service hasn't been too great lately at other locations too.
Atmosphere: 3
Food: 2
Service: 1
Poor girl, her life is so bad that she has such a bad attitude. If she's really suffering so much, she should get a new job
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Super unfriendly.Falafel Wrap was good.
Walked in and was immediately greeted by Shawn, the service was great. The latte and parfait was amazing, they have a really small seating space but it gives a nice view for people watching while you enjoy your coffee.Clean place which is almost rare for a prime location in Manhattan. I’ll be stopping by more often ☕️ ?
Atmosphere: 5
Food: 5
Service: 5
Disappointed. Not only is it the worst bagel, egg & cheese I've had in NYC, but also among the most expensive. Coffee is bitter and burnt. Staff was nice, but obviously dropping the ball on the quality of very easy to make breakfast items. 8am on a Tuesday.
Atmosphere: 5
Food: 1
Service: 4
Very well maintained. Great food. Nice
Atmosphere: 5
Food: 5
Service: 5
The worst service I ever hd in my life. My coffee got taken by someone else TWICE and when I tried to explain the case, the staff got mad and blame me instead. Will never buy anything at this place ever again.
Atmosphere: 1
Food: 1
Service: 1