I have been coming to this coffee shop regularly for the past 3 years since working at Google and this last weekend was my last time. The staff is not what it was. Really crabby and tone deaf and oblivious . Came by this weekend to order my usual, and I asked for honey in it. The barista took my order and said he would mention it to the order screen. Got the drink, no honey in it and I watched them make the drink. When I asked the barista who made it if she could add more honey, she snapped at me and said “it’s already there sir” and frowned her face at me. Never been treated so maliciously by them before so not sure what’s changed with the staff’s attitude however I know few great baristas a couple of months ago working there who were such friendly and bright faces. Sad to see them no longer working there because they were always consistent and great and now it’s been going downhill since. Not even worth the time to stop by. You’ll only get rude service, loud conversations and incorrect drinks.
Atmosphere: 1
Food: 2
Service: 1
김효은
Blatant racial discrimination. This was one of the most insulting experiences I’ve ever had, and I have photo evidence to prove it. My friend also witnessed everything.
On July 21, I ordered a matcha latte at this café and asked for it to be extra strong — I even paid an additional $2 for it. But what I saw was shocking: they poured most of the matcha into a white male customer’s drink and then dumped the leftover scraps — what looked like residue — into mine.
In the end, the white customer who ordered a regular matcha latte got an extremely strong drink, while I, an Asian woman who paid $9.50, was served an extremely weak one.
When I questioned whether they had actually added extra matcha, the staff wouldn’t even make eye contact and just muttered “yes.” My friend saw this too. There is no other way to describe this than blatant racial discrimination.
Atmosphere: 1
Food: 1
Service: 1
Hector T
I’m deeply disappointed with my recent experience at this coffee shop. My partner and I, both people of color, were clearly next in line when the cashier deliberately skipped us and served multiple white customers who arrived after us. When we calmly pointed this out, she didn’t apologize—instead, she made excuses and dismissed our concerns.
Experiencing this kind of discrimination is hurtful and unacceptable. Every customer deserves to be treated with respect, regardless of their background. I hope the management takes this seriously and implements proper training so no one else has to feel the way we did.
Atmosphere: 1
Food: 1
Service: 1
S K
The iced matcha latte price went up $2 from last week so it is now $8! Did a double take in shock. In this environment with no seats? Come on. That’s egregious for a takeaway beverage in a noisy hallway by elevators. Changing coffee shops.
Atmosphere: 1
Tiratat Patana-anake
A coffee bar with good coffee. What more do you want?
The only downside is that it's $6 for a latte.
Atmosphere: 5
Food: 5
Service: 5
Oleksiy Varfolomiyev
Good coffee from the small Swedish chain. (Other places in downtown have diff names) They promised to bring food here too.
A V
I searched for a place that serves only coffee and espresso based drinks - all eggs in one basket, no distractions. And I'm so glad that I found Pulley. Excellent espresso base drinks, good people. Location/vibe is classic NYC, inside the Chelsea market. Plenty of food options nearby in the market. I'll be back again tomorrow thanks L.E. update - excellent hot chocolate and I'm particular about that.
Atmosphere: 5
Food: 5
Service: 5
Kate Schatzky
Best coffee I've had in a very long time. My almond milk cappuccino was absolutely perfect. I'm very particular about espresso and espresso-based drinks.
Atmosphere: 5
Food: 5
Service: 5
Neil Capel
Usually great but this is meant to be a flat white..
Atmosphere: 5
Food: 3
Service: 3
Renee Miller
Friendly barista, quick service, great coffee- ordered mocha with caramel
Pulley Coffee Bar, in Chelsea Market, was our go-to coffee stop on a week long adventure in NY.
Fast, delicious, and very friendly.
L.E. Is our new bestie, and was a delight!
Atmosphere: 5
Food: 5
Service: 5
Booja Brown
Such rude service. Barista snapped a me as if I was a dog because she felt I wasn’t responding quickly enough. Mediocre generic coffee
Lee Dunlap
My friend and I got a latte and an Americano. My friend loved the latte. I really enjoyed the bean flavors - a hint of hazelnut and milk chocolate.
Radoje Dedić
Coffee was too watery and too hot. milk was over steamed and did not have good micro foam (too much air in it).
Had amazing coffee here 5-6 years ago but looks like this is new owner now.
If you are selling coffee only item and if you are charging it $6 better train staff to make it right
Food: 1
Alex Gravenstein
Just like some other peeps here -- didn't see any reviews, but badly wanted a coffee. I ordered a mocha, and it was smooth, creamy, and chocolatey :) Might be one of the best I've had!
Staff was also incredibly kind and even helpful on local eateries ❤️
I have been coming to this coffee shop regularly for the past 3 years since working at Google and this last weekend was my last time. The staff is not what it was. Really crabby and tone deaf and oblivious . Came by this weekend to order my usual, and I asked for honey in it. The barista took my order and said he would mention it to the order screen. Got the drink, no honey in it and I watched them make the drink. When I asked the barista who made it if she could add more honey, she snapped at me and said “it’s already there sir” and frowned her face at me. Never been treated so maliciously by them before so not sure what’s changed with the staff’s attitude however I know few great baristas a couple of months ago working there who were such friendly and bright faces. Sad to see them no longer working there because they were always consistent and great and now it’s been going downhill since. Not even worth the time to stop by. You’ll only get rude service, loud conversations and incorrect drinks.
Atmosphere: 1
Food: 2
Service: 1
Blatant racial discrimination.
This was one of the most insulting experiences I’ve ever had, and I have photo evidence to prove it. My friend also witnessed everything.
On July 21, I ordered a matcha latte at this café and asked for it to be extra strong — I even paid an additional $2 for it. But what I saw was shocking: they poured most of the matcha into a white male customer’s drink and then dumped the leftover scraps — what looked like residue — into mine.
In the end, the white customer who ordered a regular matcha latte got an extremely strong drink, while I, an Asian woman who paid $9.50, was served an extremely weak one.
When I questioned whether they had actually added extra matcha, the staff wouldn’t even make eye contact and just muttered “yes.” My friend saw this too. There is no other way to describe this than blatant racial discrimination.
Atmosphere: 1
Food: 1
Service: 1
I’m deeply disappointed with my recent experience at this coffee shop. My partner and I, both people of color, were clearly next in line when the cashier deliberately skipped us and served multiple white customers who arrived after us. When we calmly pointed this out, she didn’t apologize—instead, she made excuses and dismissed our concerns.
Experiencing this kind of discrimination is hurtful and unacceptable. Every customer deserves to be treated with respect, regardless of their background. I hope the management takes this seriously and implements proper training so no one else has to feel the way we did.
Atmosphere: 1
Food: 1
Service: 1
The iced matcha latte price went up $2 from last week so it is now $8! Did a double take in shock. In this environment with no seats? Come on. That’s egregious for a takeaway beverage in a noisy hallway by elevators. Changing coffee shops.
Atmosphere: 1
A coffee bar with good coffee. What more do you want?
The only downside is that it's $6 for a latte.
Atmosphere: 5
Food: 5
Service: 5
Good coffee from the small Swedish chain. (Other places in downtown have diff names) They promised to bring food here too.
I searched for a place that serves only coffee and espresso based drinks - all eggs in one basket, no distractions. And I'm so glad that I found Pulley. Excellent espresso base drinks, good people. Location/vibe is classic NYC, inside the Chelsea market. Plenty of food options nearby in the market. I'll be back again tomorrow thanks L.E. update - excellent hot chocolate and I'm particular about that.
Atmosphere: 5
Food: 5
Service: 5
Best coffee I've had in a very long time. My almond milk cappuccino was absolutely perfect. I'm very particular about espresso and espresso-based drinks.
Atmosphere: 5
Food: 5
Service: 5
Usually great but this is meant to be a flat white..
Atmosphere: 5
Food: 3
Service: 3
Friendly barista, quick service, great coffee- ordered mocha with caramel
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pulley Coffee Bar, in Chelsea Market, was our go-to coffee stop on a week long adventure in NY.
Fast, delicious, and very friendly.
L.E. Is our new bestie, and was a delight!
Atmosphere: 5
Food: 5
Service: 5
Such rude service. Barista snapped a me as if I was a dog because she felt I wasn’t responding quickly enough. Mediocre generic coffee
My friend and I got a latte and an Americano. My friend loved the latte. I really enjoyed the bean flavors - a hint of hazelnut and milk chocolate.
Coffee was too watery and too hot. milk was over steamed and did not have good micro foam (too much air in it).
Had amazing coffee here 5-6 years ago but looks like this is new owner now.
If you are selling coffee only item and if you are charging it $6 better train staff to make it right
Food: 1
Just like some other peeps here -- didn't see any reviews, but badly wanted a coffee. I ordered a mocha, and it was smooth, creamy, and chocolatey :) Might be one of the best I've had!
Staff was also incredibly kind and even helpful on local eateries ❤️
Food: 5
Service: 5
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