The Roxy is NYC iconic cool! We held a special event in the Roxy Bar with food and drink, and the service and food quality was beyond our expectations from the planning stage through the event. BRAVO to everyone involved!
Atmosphere: 5
Food: 5
Service: 5
Henry Rothschild
My weekend get-away NYC hotel.
Atmosphere: 5
Service: 5
Jo (J's 2 Real)
Came here with friends for after brunch shenanigans from File Gumbo for my friends birthday. We were seated in a booth by the bar. It was lightly packed with a live band in the lobby. Bar was full. We ordered drinks. Waiters were attentive. We had a good time catching up. My drink was the Winter Islands which was good. The house house roll was ordered and the girls liked it.
Atmosphere: 5
Service: 5
Tom Firavanti
First night here. Great staff.
Atmosphere: 5
Food: 5
Service: 5
shu de jong
Upper management should take a serious look at how guest-facing policies are being enforced at the Roxy Lounge. On Sunday, the hostess on duty communicated in a dismissive and openly rude manner that was entirely inconsistent with the standards one expects from a hotel of this caliber. Most troubling was being told that sober guests were required to commit to a two-drink minimum per person simply to sit in what appeared to be the hotel’s lobby/lounge area. If that is truly the policy, it is poorly conceived. If it is not, then staff are misrepresenting it. Either way, the attitude and delivery were unacceptable and reflected poorly on the brand as a whole. Hospitality is not just about rules, it's about how they are communicated. This interaction failed on both counts. Be better Roxy (and the short black-haired hostess who sparkes this review).
Atmosphere: 2
Service: 1
Logan Dunn
I’ve been coming here and the Django for nearly 10 years, at one point it was my favorite restaurant but I’m done.
You know what’s been most consistent all these years? The staff is always annoyed, in a bad mood, makes us feel like a nuisance even though we’re buying every course, drinks, and being polite. For that unpleasant attitude to be consistent for so many years tells me it’s a management problem. You get bad staff attitude when leadership is toxic.
Even though it’s a special place with a great experience otherwise, I enjoy and relax much more at less unique restaurants where the staff is just kind.
Last visit a waiter spilled another tables beer all over my legs and coat and ran away as fast as he could without a word so as to not deal with the situation. No one brought anything to help me dry off, someone else came with the mop a while later.
They’ve had nearly 10 years to fix this, it’s not going to change.
Atmosphere: 5
Food: 3
Service: 1
betty valiente
Corporate Xmas party was popping.
Atmosphere: 5
Food: 5
Service: 5
David I
classy and interesting atmosphere, layout and decor. Live music and pretty amazing cocktails.
Atmosphere: 5
Food: 4
Service: 5
Yashanya Burnett
Customer service terrible barely even Hurd from the bartender while they associated with everyone around us felt like we was being ignored and then I was told I could not order 2 drinks while someone next to me literally did and other people ordered multiple shots which just felt wrong.But hey you live and you learn. Ps employee reimy #340691
Atmosphere: 3
Service: 1
Julien MAINGUY
Great music and live show. Service at the bar was good, but the service on the table was almost not existing. The food was decent but the menu should be upgraded and the kitchen to be better at delivering quality plates.
Loved the Roxybar for Christmas! But the sea bass with an extra side of mash potatoes was excellent!
Atmosphere: 5
Food: 5
Service: 5
Sarah Dinjian
Good breakfast sandwich and cold brew. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Randy Anderson
Standing on the street looking through the windows, guy walks out and says you coming in? We did and very glad we did!!
Atmosphere: 5
Food: 5
Service: 5
Michael Fultz
DBI party was spectacular, thanks Roxy!
Atmosphere: 5
Food: 5
Service: 5
Zen
I really love comfy seating and seating that’s a little less conventional (sofas and couches).
Went for oyster happy hour happening on Mondays 4-close. We got there towards the end of the night and they still sat us and let us take out time. Waiter was attentive. No complaints.
The Roxy is NYC iconic cool! We held a special event in the Roxy Bar with food and drink, and the service and food quality was beyond our expectations from the planning stage through the event. BRAVO to everyone involved!
Atmosphere: 5
Food: 5
Service: 5
My weekend get-away NYC hotel.
Atmosphere: 5
Service: 5
Came here with friends for after brunch shenanigans from File Gumbo for my friends birthday. We were seated in a booth by the bar. It was lightly packed with a live band in the lobby. Bar was full. We ordered drinks. Waiters were attentive. We had a good time catching up. My drink was the Winter Islands which was good. The house house roll was ordered and the girls liked it.
Atmosphere: 5
Service: 5
First night here. Great staff.
Atmosphere: 5
Food: 5
Service: 5
Upper management should take a serious look at how guest-facing policies are being enforced at the Roxy Lounge.
On Sunday, the hostess on duty communicated in a dismissive and openly rude manner that was entirely inconsistent with the standards one expects from a hotel of this caliber. Most troubling was being told that sober guests were required to commit to a two-drink minimum per person simply to sit in what appeared to be the hotel’s lobby/lounge area.
If that is truly the policy, it is poorly conceived. If it is not, then staff are misrepresenting it. Either way, the attitude and delivery were unacceptable and reflected poorly on the brand as a whole.
Hospitality is not just about rules, it's about how they are communicated. This interaction failed on both counts.
Be better Roxy (and the short black-haired hostess who sparkes this review).
Atmosphere: 2
Service: 1
I’ve been coming here and the Django for nearly 10 years, at one point it was my favorite restaurant but I’m done.
You know what’s been most consistent all these years? The staff is always annoyed, in a bad mood, makes us feel like a nuisance even though we’re buying every course, drinks, and being polite. For that unpleasant attitude to be consistent for so many years tells me it’s a management problem. You get bad staff attitude when leadership is toxic.
Even though it’s a special place with a great experience otherwise, I enjoy and relax much more at less unique restaurants where the staff is just kind.
Last visit a waiter spilled another tables beer all over my legs and coat and ran away as fast as he could without a word so as to not deal with the situation. No one brought anything to help me dry off, someone else came with the mop a while later.
They’ve had nearly 10 years to fix this, it’s not going to change.
Atmosphere: 5
Food: 3
Service: 1
Corporate Xmas party was popping.
Atmosphere: 5
Food: 5
Service: 5
classy and interesting atmosphere, layout and decor. Live music and pretty amazing cocktails.
Atmosphere: 5
Food: 4
Service: 5
Customer service terrible barely even Hurd from the bartender while they associated with everyone around us felt like we was being ignored and then I was told I could not order 2 drinks while someone next to me literally did and other people ordered multiple shots which just felt wrong.But hey you live and you learn. Ps employee reimy #340691
Atmosphere: 3
Service: 1
Great music and live show. Service at the bar was good, but the service on the table was almost not existing. The food was decent but the menu should be upgraded and the kitchen to be better at delivering quality plates.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
Loved the Roxybar for Christmas! But the sea bass with an extra side of mash potatoes was excellent!
Atmosphere: 5
Food: 5
Service: 5
Good breakfast sandwich and cold brew. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Standing on the street looking through the windows, guy walks out and says you coming in? We did and very glad we did!!
Atmosphere: 5
Food: 5
Service: 5
DBI party was spectacular, thanks Roxy!
Atmosphere: 5
Food: 5
Service: 5
I really love comfy seating and seating that’s a little less conventional (sofas and couches).
Went for oyster happy hour happening on Mondays 4-close. We got there towards the end of the night and they still sat us and let us take out time. Waiter was attentive. No complaints.
Atmosphere: 5
Food: 5
Service: 5
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