Ruby's Cafe - East Village

198 E 11th St, New York
(646) 998-4265

Recent Reviews

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Liv

It was a great family outting, all of the pasta dishes were delicious!

James Scearce

This si my second time here and ech time I came so far its been great. I got Green Eggs Bowl with smoked Salmon and my partner got Shrimp Pasta they are both delicious. The Avocado Toast is delicious as well i highly recommend that too. The Lavender Matcha Latte was perfect not too sweet, I can really taste the Lavender and matcha. I highly recommend this restaurant.

Karenza Robbins

Ate outside under the newly constructed porches. Lovely atmosphere and wonderful service. The burgers were delicious. The chicken schnitzel was good, but would have been great if added just some salad greens. Fries and sweet potato fries fabulously tasty and just right amount of crunch
Looking forward to going back. Recommend!!

satu paul

Mediocre food my chicken sandwich tasted like coleslaw rather than chicken

Michael Sun

We have been waiting for 1.5 hours and no one let us in and what is even worse that they told me to wait another 45 mins. They kept us waiting when there is reservation slots available. And the altitudes were so bad when we are talking with the front desk. They don’t have any empathy and really not respected to customers. Would not recommend for coming such a poor restaurant. No more, can’t be even worse.

Stefanie L

The customer service was absolutely horrible. We were served by a blonde curly hair woman who only took our orders and didn’t bother to give us our food or even seat us. She had the audacity to lecture us about tipping when me and my colleague didn’t tip as the service was already horrible, which was not professional in the slightest. I will not be coming back here to eat with entitled servers.

Suri Z

The waitress with curly hair was so rude to me. I was eating here for lunch and she took my order for a twenty second quick interaction and I didnt get any introduction or any small talk. I noticed another table also got some small talk which I didn’t care about until it came time to pay. The other two people I was with did not tip and before I paid she made a snarky comment on how that’s how she makes her living and we should understand that. I didn’t pay yet nor did I see service that was worth tipping especially for someone who did not give me my food, did not sit me down, and only took my order. Terrible customer service and ruined my day. I’m never eating here again.

Patrick Riley

I ordered $60 of food via uber eats. The food never arrived and I was charged full price. They refused to send the food and claimed that they refunded me. - they blamed uber eats. Either way. They ripped me off.

Ahmed Bilal

Get the Brontë!

Violeta Iskhakova

Called in for a reservation and got placed right next to the door where harsh gusts of wind blew in our faces every two seconds. Asked to be moved over five times, eventually got moved after we sat and ate in extreme discomfort. Riley was our waitress and was incredibly rude and heavily dismissed our discomfort with our seats.

Service: 1

Ilana Iskhakova

Riley (tall waitress) was incredibly rude to my table. Do not recommend.

Atmosphere: 1

Food: 5

Service: 1

Lukas Gates

I go back and forth between giving this a 2.5 and a 3. I came with a group of 7 people (called a few minutes ahead of time on a Friday night and were seated within 2 minutes of arriving). The atmosphere was really nice, and our waiter was absolutely lovely and gave some good recommendations.

One of these included the yuzu jalapeño margarita punch bowl. The punch bowl format was nice (served not in a bowl, but a miniature dispenser placed on the table), but the actual drink itself was not the best. The citrus notes were nice but dulled by overtones of jalapeño - not the spice, but the actual taste of biting into the skin and flesh of an uncooked pepper. On top of that, the punch bowl and glasses came served so full of ice that no one could taste any alcohol. We were left wondering if it would have been better to get individual drinks for about the same price.

This theme continued as flavor was a struggle for almost all of the dishes. On top of being small portions, the Malibu bowl, Ruby’s Ragu, shrimp pasta, and crispy rice bowl (with smoked salmon) were all fairly bland. They benefitted from a bit of salt and pepper, but it was odd that we had to ask our waiter for shakers, as they weren’t freely available on any table. As a positive, I would like to note that the classic cheeseburger, the Bondi burger, and the fries were all really well seasoned and cooked well. If I were to go back, I would definitely get those.

Overall, while I understand the prices are standard for this type of restaurant, I am disappointed that I paid almost $300 for a dissatisfying meal. I’m writing this less than an hour after eating a whole portion of the ragu and I’m still hungry! I wish the best to the staff - they were super great! I just see some areas of improvement in the food at this price range.

Vegetarian options: Not clearly labeled, but decent selection for menu size.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Fries, Burger

Alana Krull

Food was just okay and as a party of 6 who had a reservation were asked to leave after less than 1 hour 15 mins. Not even after 1.5 hours especially for a larger party where gratuity is included. Other than this, our service was good and vibes are cute here

Atmosphere: 1

Food: 1

Service: 1

Xingyu Yao

??i love avocado chicken

Atmosphere: 5

Food: 5

Service: 5

Fabiana Sandoval

Went to this location a few days ago! Food was great! Music was great! The only thing I’d point that was not so great was getting our bill at the same time we got our food, and our table cleaned before we were even done; it’s the first time me and my friends ever experienced this and was very unpleasant to feel rushed out. We all want to go home after our shift on time but this was just very unnecessary. There was a birthday happening in another table and it was just so sad to also see them being rushed out. That’s something I recommend to improve.

Atmosphere: 5

Food: 5

Service: 2

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