Shake Shack Upper West Side

This establishment has self service so you can order with a tablet and grab a number and someone will take your order to you, it was easy to use, the order arrived fast and food was delicious as always. It may take a couple of minutes to find a place to seat but you'll get there.

Atmosphere: 5

Food: 5

Service: 5

Shake Shack on the Upper West Side is a reliable and enjoyable fast casual experience with a great atmosphere and genuinely efficient, friendly service. The space is well designed and comfortable, making it a pleasant spot to sit and enjoy your meal. The food is where it feels a little inconsistent — sometimes hitting that classic Shake Shack quality, other times falling slightly short of expectations. Still a solid go-to for a quick and satisfying meal in the neighborhood.

Atmosphere: 4

Food: 3

Service: 4

Solid shake shack, food came out perfect, the only problem with this location is that it can get incredibly crowded and trying to get downstairs can be chaotic. The bathrooms were gross, multiple dead bugs.

Atmosphere: 2

Food: 4

Service: 5

Yo this place is bunz. Never eating here again

Great burgers, relatively fast service at lunch.

Atmosphere: 3

Food: 5

Service: 4

This review is quite late, but I came here around a year ago and when I was eating downstairs, a violent fight broke out between the workers in the kitchen next to the downstairs eating area. I started recording one of the guys fighting, and he yelled at me and started to scream and the other workers instead of defending me yelled at me too to put my camera down. It wasn't a crazy guy the employees obviously knew him (he wasn't dressed in his shake shack outfit, but he worked there because the employees weren't calling the police), but it was very violent and they were like struggling. I do not feel safe going there anymore.

Atmosphere: 1

Food: 4

Service: 1

The manager treats the employees very badly and is disrespectful in front of the clients.

Excellent !!!!

Atmosphere: 5

Food: 5

Service: 5

Great food great service will recommend to a friend!

they preselect a 10% tip when you order on their ipad. the audacity..

Food was good. Burgers are ace. Service is terrible and mean terrible. 1Hr to get a meal for two kids and 2 adults. No ketchup holders. No tables had to eat outside on the street.

Atmosphere: 1

Food: 3

Service: 1

Their “big shack” burger is delicious. Sometimes there is a BOGO on Uber Eats of it.

Food: 4

Food is really good the service was a little bit slow but understandable. For a shake shack, it's an amazing waiting time. Coming here again

Atmosphere: 4

Food: 5

Service: 4

Waited 30 mins for our food which was just 3 burgers.

Atmosphere: 3

Food: 3

Service: 1

Whenever I order a root beer float, all the ice cream is melted by the time I get my order. Whatever.

Atmosphere: 2

Food: 1

Service: 1