Great burgers, fries and chicken. Stacey and Smiley were awesome. They served us so well and made us feel welcome at the place.
Atmosphere: 5
Food: 5
Service: 5
Sarah Mindlin
A big thank you to Nigel who was working the register on Tuesday and was so kind, gracious and generous with my French-fry loving daughter and her friend. You made our day! Awesome place overall.
Atmosphere: 5
Food: 5
Service: 5
Jaelah Joynes
Amazing customer service!!! Everyone friendly, clean environment, overall great experience!!
Atmosphere: 5
Food: 5
Service: 5
Alexander Campbell
Exceptional service along with kindness.
Atmosphere: 5
Food: 5
Service: 5
Eitan Shefer
We had the new onion soup burger with cheese bacon fries, they were OK. The fries are ok, the burger is good. Better than five guys? Maybe
Atmosphere: 4
Food: 3
Service: 5
Nikolas Iliopoulos
Tasty as always The stuff is awesome
Atmosphere: 5
Food: 5
Service: 5
Sylphe
Stopped in here yesterday, service was fast and the food was good. Dine in options with seating available
Atmosphere: 5
Food: 5
Service: 5
Sharyl Nakhoda Senior Psychologist
We enjoyed delicious burgers, garlic Parmesan fries, onion rings, a chocolate shake, and pomegranate juice. However, it was challenging to find seats, and we had to wait a long time.
Atmosphere: 5
Food: 5
Service: 5
Philippe Seelig
Smiley is great !!!!!!
Atmosphere: 5
Food: 5
Service: 5
DC
Had an amazing experience at Shake Shack! The male server who delivered our burgers was incredibly energetic and full of smiles. He served our food swiftly and diligently, explaining everything clearly, all while keeping a positive, lively vibe throughout the restaurant.
He really set the tone for the whole place, making it feel welcoming and well managed, and the cleanliness of the tables and surroundings was noticeable too. Truly a standout example of excellent service, definitely deserves praise!
Recommended dishes: BBQ Cheddar and Bacon Burger, Applewood-Smoked Bacon, Shackburger and Cheese Fries
Johannes Mairhofer
Nice place, good food, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Deborah Kidd
The service at this location was excellent and the employees went out of their way to assist us with a smile. We went the Saturday before Christmas, and it was packed and very boisterous. However, despite the crowd, the tables and floor were constantly being cleaned. The burgers were awesome! Great experience overall and a great value for a bite to eat near Times Square!
Atmosphere: 4
Food: 5
Service: 5
Pa Sio
Awful experience! I waited over 30 minutes and they didn't make me the meal. It was overpriced. As for the atmosphere, waiters were screaming. Btw to ask a tip and don't even do the basic like taking an order and making the customer to pay is crazy!
Atmosphere: 1
Food: 1
Service: 1
Navigate53381842274
Excellent service from the team and attention to detail by the floor walker. Only downside is I’m vegan and couldn’t eat anything. Otherwise it would’ve been 5
Great burgers, fries and chicken. Stacey and Smiley were awesome. They served us so well and made us feel welcome at the place.
Atmosphere: 5
Food: 5
Service: 5
A big thank you to Nigel who was working the register on Tuesday and was so kind, gracious and generous with my French-fry loving daughter and her friend. You made our day! Awesome place overall.
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service!!! Everyone friendly, clean environment, overall great experience!!
Atmosphere: 5
Food: 5
Service: 5
Exceptional service along with kindness.
Atmosphere: 5
Food: 5
Service: 5
We had the new onion soup burger with cheese bacon fries, they were OK. The fries are ok, the burger is good. Better than five guys? Maybe
Atmosphere: 4
Food: 3
Service: 5
Tasty as always
The stuff is awesome
Atmosphere: 5
Food: 5
Service: 5
Stopped in here yesterday, service was fast and the food was good. Dine in options with seating available
Atmosphere: 5
Food: 5
Service: 5
We enjoyed delicious burgers, garlic Parmesan fries, onion rings, a chocolate shake, and pomegranate juice. However, it was challenging to find seats, and we had to wait a long time.
Atmosphere: 5
Food: 5
Service: 5
Smiley is great !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Had an amazing experience at Shake Shack! The male server who delivered our burgers was incredibly energetic and full of smiles. He served our food swiftly and diligently, explaining everything clearly, all while keeping a positive, lively vibe throughout the restaurant.
He really set the tone for the whole place, making it feel welcoming and well managed, and the cleanliness of the tables and surroundings was noticeable too. Truly a standout example of excellent service, definitely deserves praise!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick place for burgers
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: BBQ Cheddar and Bacon Burger, Applewood-Smoked Bacon, Shackburger and Cheese Fries
Nice place, good food, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
The service at this location was excellent and the employees went out of their way to assist us with a smile. We went the Saturday before Christmas, and it was packed and very boisterous. However, despite the crowd, the tables and floor were constantly being cleaned. The burgers were awesome! Great experience overall and a great value for a bite to eat near Times Square!
Atmosphere: 4
Food: 5
Service: 5
Awful experience! I waited over 30 minutes and they didn't make me the meal. It was overpriced. As for the atmosphere, waiters were screaming. Btw to ask a tip and don't even do the basic like taking an order and making the customer to pay is crazy!
Atmosphere: 1
Food: 1
Service: 1
Excellent service from the team and attention to detail by the floor walker. Only downside is I’m vegan and couldn’t eat anything. Otherwise it would’ve been 5
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