Shake Shack Fulton Transit CTR - Manhattan

Had an urgent matter today and ended up at Fulton Transit Center Shake Shack.
I didn’t plan to eat there today, but sooo soooo glad I did. Meredith the mgr. and staff worker Rogenia was great with everything, I mean everything. Customer Service going the extra mile, that makes you want to come back. Oh yeah! the food was good also. I had a veggie burger and fries. I’m leaving with a big smile that shows 🙌🏾🙌🏾🙌🏾 I am so satisfied 🥰🤗😊

Atmosphere: 5

Food: 5

Service: 5

Bobby is the best! Amazing vibes.

Service: 5

We were surprised by the customer service; they kept offering everyone in the restaurant cups of water and they were very attentive, like by taking our tray when we were done, for example. The food was way good and the oreo shakes are INCREDIBLE.

Atmosphere: 5

Food: 5

Service: 5

Our first Shack burger, we had to get 2 more to be sure we loved it and we definitely did!

Atmosphere: 5

Food: 5

Service: 5

The Shake Shack from ever, great views

Atmosphere: 5

Food: 4

Service: 4

I’ve tried many fast foods in NY and abroad and I can say that shake shack is for sure the best one. Best value for money.

Atmosphere: 4

Food: 5

Service: 4

Saw a roach crawling in someones bag at the counter of the place Food good but health concerns

Atmosphere: 3

Food: 3

Service: 5

Very clean location. Friendly staff. Mobile order was prepared quickly and ready for pickup soon as I arrived.

Atmosphere: 5

Food: 5

Service: 5

Nice place to grab a burger and other goodies on the go when in NY. Conveniently located!

Atmosphere: 5

Food: 5

Service: 5

It’s less crowded than other Shake Shack I guess, just the burger’s bun was cold and it was sort of a disappointment

Atmosphere: 3

Food: 3

Service: 3

Shout out to Delon one of the managers at the location and the team. Delon has great energy, took a moment to answer my questions and helped me with my order. Being in the service industry is not for the faint of heart especially in a busy area that tends to have a big lunch rush. Great experience and veggie burger/fries!

For anyone visiting this location be kind, patient and human! Everyone here is doing their best.

Atmosphere: 5

Food: 5

Service: 5

takes pretty long until food is ready
They forgot my fries
Location doesn’t feel comfortable to stay

Atmosphere: 1

Food: 2

Service: 2

The burgers and fries were really great. Juicy meat, smashed crispily. Also the drinks were well done. Great stuff here.

I was here after lunch time and it was really busy. Actually having order terminals would help them and maybe us tourist who are not used to the menu, toppings, etc. would be great to see this implemented. Never the less a good lunch option.

Atmosphere: 4

Food: 5

Service: 3

Delicious food, good service. An enjoyable meal.

Hamburger is extremely small like a McDonald's, but more tasty. People didn't say a word, just drop the order and go away. The food comes quite fast, as expected