Shake Shack - Penn Station

So friendly & customer oriented!! Had the grilled cheese, nuggets & fries. Bruh, it's Penn not Peter Lugers. Very quick and didn't need a 2nd mortgage.

Atmosphere: 5

Food: 4

Service: 5

Waited half a hour for a simple breakfast sandwich

Service: 1

This Shake Shack is conveniently located inside Penn Station, perfect for grabbing a bite before or after a train ride. I was returning to Penn via Amtrak, so I stopped by for some fries before heading home.

Ordering on the tablets was easy and my fries were ready within a couple of minutes. Almost $5 feels overpriced for basic fries, but I guess they’re NY prices.

It’s not a large space and can get pretty busy, but people don’t seem to stay for too long. I was able to grab a table and left within 10 minutes.

Atmosphere: 4

Food: 4

Service: 4

Burger and Cheese Fries were good. Since its located in Penn Station, its always full. Service was good as well. Thank you

Atmosphere: 4

Food: 5

Service: 4

Put plainly, Shake Shack isn't at the top of my list for chowing down on a super-tasty burger, BUT they're miles ahead of the likes of Five Guys, and decent in a pinch.

Small than other branch but cool , fast and friendly.

Customer service responded to my concerns, much appreciated.

The food came out very quickly (around 4 mins) but tasted as though it had been reheated.

The food was good but the manager was so rude and dismissive. We wanted to change 10 dollars for two 5 dollars after we bought the meal (which cost 60 dollars) she refused and just walked off. No customer service at all!

My husband always stops here to grab a Shackburger as we get off the train. The food always comes out fast and hits his burger craving each time. They keep the place clean, and there are more tables and chairs to sit down now. That's a plus.

Cashier was super friendly & helpful with what I should order

Atmosphere: 5

Food: 5

Service: 5

Do not come here if getting a train. 10/23 at 6:00 I waited 20 minutes for a single cheeseburger and fries. It wasnt That busy. Staff moves extremely slow. By time I got my bag and stood at their table to eat the fries were cold. I didn’t have time to say anything as rushing for a train but obviously they pre pack fries and wait for another item to go with it. Other food locations in Penn are much faster and friendlier

Very busy Shake Shack, but good food as always!

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Cheese Fries, Double Smokeshack Burger

Don’t go if you’re catching a train leaving Penn Station ONLY if arriving in Penn Station as they will omit items you’ve already paid for relying on the fact that you won’t or can’t return as you’re already on train & not willing to wait around & catch the next train.
Also very noisy, boisterous, rowdy, young crowd at late night hours (11pm- 12am) that make lines & time long pondering out loud & taking forever to decide upon the small number of options offered - a well planned scam between workers & their college friends for free food!

Atmosphere: 1

Food: 4

Service: 1

So slow, took them 30mins to prepare a burger and fries. Fries had a horrible taste!!! And so annoying they don’t have seats at the restaurant! ALL other places in Penn has seating

Atmosphere: 1

Food: 1

Service: 1