Shake Shack Herald Square

1333 Broadway, New York
(646) 230-0696

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Recent Reviews

I had been looking forward to trying the Dubai milkshake for a long time. The place wasn’t busy, but I waited over 15 minutes, only to find out my order had someone else’s name on it. I was given a warm drink that had been sitting out for about 10 minutes. I spent $10 and, unfortunately, it didn’t meet my expectations. I also tried the loaded fries with cheese and bacon, but sadly, they were hard to eat. I’m not trying to leave a bad review - I’ll give this place another...
My burger can out pink. Like, idk who eats pink hamburgers or why. But I don't. Cook the burger all the way thru.😡 but the second burger omg was hot , cooked all the way, enough BBQ the 1st one was lacking. The only thing about it was that the bun was small. You get a 3 because I had to send my 1st burger back in order to get a good one. The lady was nice about the burger being pink. I love it! great customer service on her end.
Burgers are edible, but dripping with grease. The service is abysmal—they literally throw the food at you with the kind of contempt you'd expect if they were feeding a stray dog..

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