Chaveley was a really nice person and provided excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Laure de L
We waited 35 minutes to be served
Atmosphere: 2
Food: 4
Service: 1
Jeniyah L
Very patient and the food is delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Double Smash Burger
Janeill Cooper
Just a no. I got a chicken sandwich and added avocado. The chicken itself was good thankfully, but the avocado that was spread all over the sandwich was brown and tasted rotten.
The fries were probably some of the worst I’ve ever had. They were limp, soggy.. just nothing crispy about them. And they were a little warm on the outside, but still cold on the inside so, undercooked.
I don’t expect top notch food in Times Square, but this was just overall bad.
Food: 1
Kelly Evans
Took forever to take our order not good service at all would not recommend
Atmosphere: 2
Food: 3
Service: 1
Jen Hubbell
Super great experience. The staff here was on point. Kind and quick! And everything was very clean! And the food was of course awesome because it’s Smashburger. A girl named Chavely took our order like a pro and was Don’t worry doing her job so well it made me want to write this review!!
Food: 5
Nate Luevano
Amazing people work here, a must visit in nyc
Atmosphere: 5
Food: 5
Service: 5
Flizz The Label
Great service burger was great
Atmosphere: 5
Food: 5
Service: 5
Brett Radek
This place has some of the worst service I’ve ever experienced in Manhattan. We’ve frequented other locations but this specific spot felt like we were given a specifically terrible experience.
For some reason there seemed to be nobody on the register when we walked in and a tourist’s order hadn’t gone thru and was kept waiting for nearly 20 minutes to order. I have found on their menu at other locations that their chicken smash burger is particularly great and had been looking forward to it so we waited.
Finally we ordered and seemed to be fine but we then waited as three orders after ours were served and completed. In this time waiting, one of the staff members put our stanchions to close out some of the footprint by the register, then swept trash directly onto my shoes without acknowledging or apologizing. Orders continued to be fulfilled as we waited and this same staff member started cleaning the Coke machine and bumped into me purposefully many times, and I was standing out of the way but still needed to be nearby to pickup my order.
Finally they call out our ticket, we go upstairs and it’s not a chicken burger like we special ordered and paid extra for. The experience waiting for this order was so terrible I decided to not even bother getting more terrible service.
Don’t go to this location if you want anything close to a good experience. Even for fast food, I’d sooner go across the street and eat on the floor at port authority.
Chaveley was a really nice person and provided excellent customer service
Atmosphere: 5
Food: 5
Service: 5
We waited 35 minutes to be served
Atmosphere: 2
Food: 4
Service: 1
Very patient and the food is delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Double Smash Burger
Just a no. I got a chicken sandwich and added avocado. The chicken itself was good thankfully, but the avocado that was spread all over the sandwich was brown and tasted rotten.
The fries were probably some of the worst I’ve ever had. They were limp, soggy.. just nothing crispy about them. And they were a little warm on the outside, but still cold on the inside so, undercooked.
I don’t expect top notch food in Times Square, but this was just overall bad.
Food: 1
Took forever to take our order not good service at all would not recommend
Atmosphere: 2
Food: 3
Service: 1
Super great experience. The staff here was on point. Kind and quick! And everything was very clean! And the food was of course awesome because it’s Smashburger. A girl named Chavely took our order like a pro and was Don’t worry doing her job so well it made me want to write this review!!
Food: 5
Amazing people work here, a must visit in nyc
Atmosphere: 5
Food: 5
Service: 5
Great service burger was great
Atmosphere: 5
Food: 5
Service: 5
This place has some of the worst service I’ve ever experienced in Manhattan. We’ve frequented other locations but this specific spot felt like we were given a specifically terrible experience.
For some reason there seemed to be nobody on the register when we walked in and a tourist’s order hadn’t gone thru and was kept waiting for nearly 20 minutes to order. I have found on their menu at other locations that their chicken smash burger is particularly great and had been looking forward to it so we waited.
Finally we ordered and seemed to be fine but we then waited as three orders after ours were served and completed. In this time waiting, one of the staff members put our stanchions to close out some of the footprint by the register, then swept trash directly onto my shoes without acknowledging or apologizing. Orders continued to be fulfilled as we waited and this same staff member started cleaning the Coke machine and bumped into me purposefully many times, and I was standing out of the way but still needed to be nearby to pickup my order.
Finally they call out our ticket, we go upstairs and it’s not a chicken burger like we special ordered and paid extra for. The experience waiting for this order was so terrible I decided to not even bother getting more terrible service.
Don’t go to this location if you want anything close to a good experience. Even for fast food, I’d sooner go across the street and eat on the floor at port authority.
Atmosphere: 1
Food: 2
Service: 1
Quite greasy but overall decent burgers.
Restaurantji Recommends
Fantastic and awesome and cool and epic and swag
Atmosphere: 5
Food: 5
Service: 5
I love this place, everyone in here is so nice🤍
Atmosphere: 5
Food: 5
Service: 5
Star was exceptionally helpful and the service was A1
Atmosphere: 5
Food: 5
Service: 5
I really like the setup here. A fast and efficient counter with a nice, large dining area above. They bring your orders to you and everything.
Atmosphere: 5
Food: 5
Service: 5
Good experience first time visiting
Atmosphere: 5
Food: 5
Service: 5
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