Smoove Ice Cream shop on Grand St. We ordered 2 different flavors, but the bubble was very hard and rigid, it tasted as if either the boba was either stale or not fully cooked.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Ube
Isabelle Ji
5 stars for ube ice cream! 2.5 stars for the croffle, I didn’t like the texture.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ube
Amber
Jasmine milk tea tasted like water but the young lady behind the counter was accommodating so I got the Thai tea instead and it tasted a lot better
Food: 4
Service: 4
Myan Melendez
I wanted to treat my niece and nephew to ice cream in their neighborhood after they had a tough day and used my points on classpass to do so as smoove is available on that app.
My sister got there around 7:30 and I told her she would have to wait till 7:45 for the app to send me the pick up confirmations for her to show the employees at the location so that they could begin to prepare and serve the icecreams I’d paid for via classpass.
Apparently not only did the staff at this location try to deny that the two desserts were paid for and confirmed they also were having inappropriate adult conversations at the counter while children were present. They legitimately tried to undermine my sister and say that it wasn’t possible for there to have been two orders confirmed and paid for when she had extensive proof that I’d sent her from my end. They also tried to tell her that they needed their boss to tell them via text that it was okay to release items that had already been paid for.
Truly rude, disorganized and unprofessional. Don’t participate in classpass if you don’t wish to honor purchases made via the app as valid purchases and/or train your staff accordingly.
Edited from 1 star to 4 stars: The Smoove Management team reached out to me immediately after I posted about my family’s negative experience and offered us complimentary treats equivalent in value to our initial purchase to make up for it. I really appreciated the professionalism and urgency in correcting and taking accountability for their less than stellar handling of classpass customers.
I did still feel their in shop customer service falls a little flat in terms of warmth and enthusiasm but that’s to be expected to with exceptional service and on the whole the staff member I dealt with was just fine.
The matcha bubble tea I had was a tad overly sweet so I’d probably go with 50% sweetness if I ever visited again, the kids enjoyed their ice cream and toppings. All in all a good return.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Macpherson-Ortiz
Good ice cream. New original flavors. Ube: purple yam, combine that with strawberry cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Ube
Ahmet Akdemir
The ice cream tastes delicious
Atmosphere: 5
Food: 5
Service: 5
Amy Chen
Came at night after dinner in the area got a strawberry cream cheese croffle and ube ice cream float it was so delicous really hit the spot!!
Such a cute little place. Their matcha green tea ice cream is phenomenal! The vanilla is also pretty great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Tea Ice Cream
Sara Goodwin
Great little spot! I tried the lychee rose water and the ube, and the lychee was nice, but the Ube was unbelievable. Amazing texture/creaminess, perfect flavor. Workers were nice, place was clean. 10/10!
Ice cream is fair, but milktea is a disaster.
Smoove Ice Cream shop on Grand St.
We ordered 2 different flavors, but the bubble was very hard and rigid, it tasted as if either the boba was either stale or not fully cooked.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Ube
5 stars for ube ice cream! 2.5 stars for the croffle, I didn’t like the texture.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ube
Jasmine milk tea tasted like water but the young lady behind the counter was accommodating so I got the Thai tea instead and it tasted a lot better
Food: 4
Service: 4
I wanted to treat my niece and nephew to ice cream in their neighborhood after they had a tough day and used my points on classpass to do so as smoove is available on that app.
My sister got there around 7:30 and I told her she would have to wait till 7:45 for the app to send me the pick up confirmations for her to show the employees at the location so that they could begin to prepare and serve the icecreams I’d paid for via classpass.
Apparently not only did the staff at this location try to deny that the two desserts were paid for and confirmed they also were having inappropriate adult conversations at the counter while children were present. They legitimately tried to undermine my sister and say that it wasn’t possible for there to have been two orders confirmed and paid for when she had extensive proof that I’d sent her from my end. They also tried to tell her that they needed their boss to tell them via text that it was okay to release items that had already been paid for.
Truly rude, disorganized and unprofessional. Don’t participate in classpass if you don’t wish to honor purchases made via the app as valid purchases and/or train your staff accordingly.
Edited from 1 star to 4 stars: The Smoove Management team reached out to me immediately after I posted about my family’s negative experience and offered us complimentary treats equivalent in value to our initial purchase to make up for it. I really appreciated the professionalism and urgency in correcting and taking accountability for their less than stellar handling of classpass customers.
I did still feel their in shop customer service falls a little flat in terms of warmth and enthusiasm but that’s to be expected to with exceptional service and on the whole the staff member I dealt with was just fine.
The matcha bubble tea I had was a tad overly sweet so I’d probably go with 50% sweetness if I ever visited again, the kids enjoyed their ice cream and toppings. All in all a good return.
Atmosphere: 1
Food: 1
Service: 1
Good ice cream. New original flavors. Ube: purple yam, combine that with strawberry cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Ube
The ice cream tastes delicious
Atmosphere: 5
Food: 5
Service: 5
Came at night after dinner in the area got a strawberry cream cheese croffle and ube ice cream float it was so delicous really hit the spot!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boba Float, Ube Boba Float, Ube
Such a cute little place. Their matcha green tea ice cream is phenomenal! The vanilla is also pretty great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Tea Ice Cream
Great little spot! I tried the lychee rose water and the ube, and the lychee was nice, but the Ube was unbelievable. Amazing texture/creaminess, perfect flavor. Workers were nice, place was clean. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ube
Restaurantji Recommends
Lychee Rose ice-cream was thick and creamy. I like. Will return for boba float goodness.
Atmosphere: 3
Food: 4
Service: 4
the ice cream was super good, and i really enjoyed coming here! id definitely come back :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Love the ice cream and best customer service here at anime nyc!!
Atmosphere: 5
Food: 5
Service: 5
Amazing spot ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato, Boba Float, Ube
Amazing drinks and ice cream, perfect for a hot summer day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
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