Very slow and inattentive service - waited over 40 minutes for our drinks and food, in a half empty dining room, for lunch. I got the soup and sandwich and the soup was lukewarm at best, tasted like katchup. The mixed greens salad was wilted and mushy and felt like it was scraped off of someone else’s plate.. from the night before. Really weird experience. Ambiance is cute and the location is perfect but the food and service has a looong way to go.
Atmosphere: 3
Food: 1
Service: 1
Iona Maclean
Worst experience at a NYC restaurant in my twenty years coming here. Rude lazy arrogant staff. Ended up walking out whole the people next to me stayed but were furious. Do not recommend.
Atmosphere: 5
Food: 1
Service: 1
Juan Gabriel Martir
Overall, the food at this spot is delectable. I’ve been here a handful of times and each time the food is certainly best aspect. It’s classic NYC faire, dare I say USA faire. Usually when I come here I order either the burger or turkey club, both of which are solid in terms of culinary taste. The spot is open until late which is an asset, especially in NYC these days where places are closing earlier and earlier. Unfortunately, that’s the end of the benefits.
The service is slow. There’s no two ways about that. I was seated at 6:25 PM. The place was more than half empty. It took until 7 pm to actually get service (i.e. an attendant asking for my order). I can understand this if the place is crowded but more than half empty? That’s unacceptable.
Either the management is assigning too few employees per shift or the employees assigned are ineffective. Regardless, the result is the same: subpar service. I was only able to put my order in because I flagged down the manager after almost 30 minutes of waiting. Additionally, I received my food before my drink. I think they just legit forgot my drink order. I had to remind my server (when he brought the food) that I had actually ordered a drink.
So overall, who do I think would do well at this eatery? Places like this were designed for tourists. People who don’t know what fine dining is, or at least the common decencies of diner dining (diner dining in the USA being the most egalitarian form of food eating).
This is a place for out-of-towners, people new to the city, grateful simply for being present in the warm glow of Manhattan. It’s a tourist trap, said simply. Native born denizens know better. Denizens know who have lived here longer than 3 months also know better. It’s not that the diner is bad; it’s just that better food alternatives exist not even 5 minutes away.
I want so much more for the SoHo Diner. I want so much more for this culinary outpost, equidistant to both to the financial largess of Wall Street and the B2C culture of 14th street , Union Square. But as it stands now, this eatery is riding the coat-tails of a convenient location. The ICP (ideal customer profile) of this business is tourists who don’t know better.
Side note: the beer is fine and the happy hour is decent. $10 for a cocktail is more than good for work island. I only wish that management understood stood the dining market much better.
Atmosphere: 3
Food: 4
Service: 1
Fredy Pena
Soho Diner is a fantastic spot. The food was amazing—I had the eggs over medium with a hanger steak cooked perfectly medium rare, served with half an avocado and a fresh arugula salad. Everything was delicious and well prepared.
The hostesses, Miller and Penelope, were super friendly and treated us exceptionally well, and the service overall was excellent. Prices are very reasonable, especially for a restaurant in SoHo, NYC.
I highly recommend this place and will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Ron Douer
Average food at best way over priced $4 for a slice of toast $5 for a small portion of hash browns
Atmosphere: 2
Food: 2
Service: 4
Francisco Carrasco
This place is amazing. The vibe was great, the servers were attentive. I loved it.
Atmosphere: 5
Food: 5
Service: 5
Silvia Buermann
Wait to be seated, and you can wait until someone is coming. The slowest and unwelcoming service I have experienced.
Atmosphere: 3
Food: 3
Service: 2
matthew singer
Burger was really good. French fries were amazing.
Atmosphere: 5
Food: 5
Service: 5
Oswaldo Xique
Good place for drinks and food with friends after work and friendly staff!
Loved it! It was my first time there and everything was perfect. The staff was incredible — super kind and genuinely attentive. Zulai was especially amazing, but honestly everyone was great. And the food was amazing too!
Atmosphere: 5
Food: 5
Service: 5
Valentin Alias
I went to the diner on a busy weekday, loved the aesthetics and even though the food came out a bit late, I think they did not expect this high of volume they got. The server was very nice and apologized and cracked a joke which made our day. The hostess was great as well. I will come back
Atmosphere: 5
Food: 4
Service: 5
Ben Morris
Food is solid, decore is classic and clean; however be prepared to wait as the staff is really not in to being attentive, but are pleasant when they are. Order a bottle of champagne or wine, because you will be waiting a while between drink orders. You will also be waiting a while for your food. I have been to this spot multiple times as it is a solid, you just need to know what your in for and prepare. 🤘😁🥂💯
Atmosphere: 4
Food: 4
Service: 2
Tiffany Cruz
food was bland. Server took more than an hour and didn’t check on us at all. We had to go up to them for our bill.
Atmosphere: 3
Food: 4
Service: 2
Anthony Chung
Went here for their thanksgiving special and it did not live up to expectations unfortunately. The turkey was super dry, the cranberries were extremely tart, and the stuffing was mostly giant pieces of apple. The apple pie was also served ice cold which felt disappointing since it would have been easy to serve warm if there was more thought put into the meal. We ended the meal by waiting around 30 minutes for the server to check on us post-dessert to give the check. Really was looking forward to this place but felt disappointed by the experience.
good food quick service
Atmosphere: 5
Food: 5
Service: 5
Very slow and inattentive service - waited over 40 minutes for our drinks and food, in a half empty dining room, for lunch. I got the soup and sandwich and the soup was lukewarm at best, tasted like katchup. The mixed greens salad was wilted and mushy and felt like it was scraped off of someone else’s plate.. from the night before. Really weird experience. Ambiance is cute and the location is perfect but the food and service has a looong way to go.
Atmosphere: 3
Food: 1
Service: 1
Worst experience at a NYC restaurant in my twenty years coming here. Rude lazy arrogant staff. Ended up walking out whole the people next to me stayed but were furious. Do not recommend.
Atmosphere: 5
Food: 1
Service: 1
Overall, the food at this spot is delectable. I’ve been here a handful of times and each time the food is certainly best aspect. It’s classic NYC faire, dare I say USA faire. Usually when I come here I order either the burger or turkey club, both of which are solid in terms of culinary taste. The spot is open until late which is an asset, especially in NYC these days where places are closing earlier and earlier. Unfortunately, that’s the end of the benefits.
The service is slow. There’s no two ways about that. I was seated at 6:25 PM. The place was more than half empty. It took until 7 pm to actually get service (i.e. an attendant asking for my order). I can understand this if the place is crowded but more than half empty? That’s unacceptable.
Either the management is assigning too few employees per shift or the employees assigned are ineffective. Regardless, the result is the same: subpar service. I was only able to put my order in because I flagged down the manager after almost 30 minutes of waiting. Additionally, I received my food before my drink. I think they just legit forgot my drink order. I had to remind my server (when he brought the food) that I had actually ordered a drink.
So overall, who do I think would do well at this eatery? Places like this were designed for tourists. People who don’t know what fine dining is, or at least the common decencies of diner dining (diner dining in the USA being the most egalitarian form of food eating).
This is a place for out-of-towners, people new to the city, grateful simply for being present in the warm glow of Manhattan. It’s a tourist trap, said simply. Native born denizens know better. Denizens know who have lived here longer than 3 months also know better. It’s not that the diner is bad; it’s just that better food alternatives exist not even 5 minutes away.
I want so much more for the SoHo Diner. I want so much more for this culinary outpost, equidistant to both to the financial largess of Wall Street and the B2C culture of 14th street , Union Square. But as it stands now, this eatery is riding the coat-tails of a convenient location. The ICP (ideal customer profile) of this business is tourists who don’t know better.
Side note: the beer is fine and the happy hour is decent. $10 for a cocktail is more than good for work island. I only wish that management understood stood the dining market much better.
Atmosphere: 3
Food: 4
Service: 1
Soho Diner is a fantastic spot. The food was amazing—I had the eggs over medium with a hanger steak cooked perfectly medium rare, served with half an avocado and a fresh arugula salad. Everything was delicious and well prepared.
The hostesses, Miller and Penelope, were super friendly and treated us exceptionally well, and the service overall was excellent. Prices are very reasonable, especially for a restaurant in SoHo, NYC.
I highly recommend this place and will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Average food at best way over priced $4 for a slice of toast $5 for a small portion of hash browns
Atmosphere: 2
Food: 2
Service: 4
This place is amazing. The vibe was great, the servers were attentive. I loved it.
Atmosphere: 5
Food: 5
Service: 5
Wait to be seated, and you can wait until someone is coming. The slowest and unwelcoming service I have experienced.
Atmosphere: 3
Food: 3
Service: 2
Burger was really good. French fries were amazing.
Atmosphere: 5
Food: 5
Service: 5
Good place for drinks and food with friends after work and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Loved it! It was my first time there and everything was perfect. The staff was incredible — super kind and genuinely attentive. Zulai was especially amazing, but honestly everyone was great. And the food was amazing too!
Atmosphere: 5
Food: 5
Service: 5
I went to the diner on a busy weekday, loved the aesthetics and even though the food came out a bit late, I think they did not expect this high of volume they got. The server was very nice and apologized and cracked a joke which made our day. The hostess was great as well. I will come back
Atmosphere: 5
Food: 4
Service: 5
Food is solid, decore is classic and clean; however be prepared to wait as the staff is really not in to being attentive, but are pleasant when they are. Order a bottle of champagne or wine, because you will be waiting a while between drink orders. You will also be waiting a while for your food. I have been to this spot multiple times as it is a solid, you just need to know what your in for and prepare. 🤘😁🥂💯
Atmosphere: 4
Food: 4
Service: 2
food was bland. Server took more than an hour and didn’t check on us at all. We had to go up to them for our bill.
Atmosphere: 3
Food: 4
Service: 2
Went here for their thanksgiving special and it did not live up to expectations unfortunately. The turkey was super dry, the cranberries were extremely tart, and the stuffing was mostly giant pieces of apple. The apple pie was also served ice cold which felt disappointing since it would have been easy to serve warm if there was more thought put into the meal. We ended the meal by waiting around 30 minutes for the server to check on us post-dessert to give the check. Really was looking forward to this place but felt disappointed by the experience.
Atmosphere: 5
Food: 1
Service: 3
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