Song’e Napule Upper West

The food was good but the service seemed a bit slow. Nonetheless, it's a great value for money place serving high quality Italian food

Quite a disappointing experience overall. Despite having tables open toward the back / having a reservation, we were sat right next to the door. Service was extremely slow and poor overall. Food was good. Definitely would not recommend this restaurant. The one downtown is much better.

We waited over an hour for our pizza to be served, while several pickup and delivery orders were completed ahead of ours. When the pizza is served it's not hot anymore.

Yet another great experience. The pizza tartufata was an absolute dream. Their eggplant parmigiana should be studied in culinary schools. Just absolutely perfect.

Great pizza! As an Italian living in the city, it is my go-to for authentic Neapolitan pizza! Bravo ragazzi!

We love going there — I was born and raised in Rome, and it's always a pleasure to find a real taste of Italy every once in a while. Unfortunately, last night's experience was disappointing. We ordered a Pear and Gorgonzola salad from the specials menu, priced at $18. When it arrived, there were just a few slices of pear and some arugula. When we asked about the Gorgonzola, the waiter pointed to the pears and said, “that is the Gorgonzola.” As someone who grew up eating Gorgonzola, I can assure you that was not it. After some confusion among the staff, they took the salad back to the kitchen and returned it with a few drops of a cream that certainly wasn't Gorgonzola either. In the end, we paid $18 for a handful of arugula and what amounted to a quarter of a pear. I truly hope this wonderful place isn't turning into yet another tourist trap.

Nice ambience, excellent service, food pretty ok, noise level irritatingly LOUD! Would go back but probably during the week not on the weekend

The pacheri genovese his exceptional. All the pizzas are great. One of our favorite Italian spots in the city 

Seated on time, service very attentive, a smiling young Italian lady and a backup experienced host did not push us to consume but offered nice advice. The pizza is truly Neapolitan (and so are many of the employees, from the maître de salle to the pizzaiolo). Festive ambiance w a couple of bday parties of young twenty-something in the room. But the place is well insulated and we did not feel overwhelmed by noise, and had a nice conversation w family and friends. Spaghetti alla Nerano and octopus salad are to be tried. And a the Maradona wall paintings make you feel directly in Quartiere Spagnolo!

We went for dinner to celebrate my friend's engagement — the food was good, and the burrata was definitely fresh. I wasn't a big fan of the pizza, but everything else was great!

If I could give this place 0 stars I would. We chose to dine here tonight for a birthday dinner. We had 6 adults and two children. From the moment we sat down the manager or owner (not sure which) made us feel so uncomfortable for simply being in HIS restaurant. The entire dinner we felt rushed by wait staff and were on the receiving end of nasty looks/comments from the man that I believe manages the place. One of our children accidentally spilled a drink during our appetizer course and the “manager” (who is terrible at what he does might I add) came over asking if we were ready for dessert. From then on we had 3 waiters ask us if we want dessert or the check before our food order was even placed. We then were told we have 15 minutes left in our reservation that was less than a hour and a half. I have never experienced such poor service in my life. Not to mention the completely unreasonably priced meal with an automatically added 20% gratuity. The person that manages this place should seek a new career perhaps one in which you don’t interact with people. Some of the individuals with us work high up in the food industry and were also flabbergasted at the experience. Do not come here unless they clean house.

Atmosphere: 1

Food: 1

Service: 1

We love the Soho location, but this place was not it. They forgot our order and we waited 40 minutes for our pie. When we followed up, we got a shrug… :( wish I could rate higher

Atmosphere: 2

Food: 3

Service: 1

Best, authentic Italian food in NYC!

Atmosphere: 5

Food: 5

Service: 5

Friendly, quick service, pizzas were DELICIOUS, free bread was tasty!!

Atmosphere: 5

Food: 5

Service: 5

We had very good service perhaps becasue there were so few guests while we were there. The pizza and the pasta dishes were both authentic and flavorful. Wine and espresso were also great. I will return as the restaurant is in my neighborhood.