Song’e Napule Upper West

The food is delicious - we enjoyed the eggplant appetizer and Caesar salad, as well as some pizzas, the Branzino, gnocchi and chicken Milanese. While the servers are all very friendly, we were seated near the front door and sometimes found it hard to get someone's attention.

As Italian, I have to say this is one of the best pizza I have ever had in my life. Quality of the product is great, the service is amazing and the bill is fair. Congrats to the whole team!

Maybe I went on a bad day but when I ordered our food, we got cold bread and no olive oil or butter. Maybe their pizza isn’t my style but paying $30 for a small pizza is unnecessary. My chicken dish was supposed to come with Calabrian chili oil but none was present so they gave it to me on the side. $50 for a kids size meal with awful service isn’t really the best look.

The food at this Italian restaurant is excellent, the service is great, and the atmosphere is very welcoming, even for families.

Unfortunately, the manager, Pietro, completely ruined my experience. While I was at the bar during lunch service, he stood in front of me and spoke about me instead of addressing me directly, asking the bartender in a loud, dismissive, and arrogant manner if I was going to order.

After that, Pietro remained arrogant and unwelcoming whenever I asked for anything, making me feel uncomfortable and unwelcome as a customer.

It's a shame, because while the food, service, and atmosphere are excellent, management should create a positive and welcoming environment -- and this experience did the opposite.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Starita, Gnocchi Sorrentina H H, Margherita, Tartufata, Bread w Evoo

Great food in an intimate Italian restaurant with a full bar.

Atmosphere: 4

Food: 5

Service: 5

“An excellent spot for authentic Neapolitan pizza.”

This place was recommended by an Italian friend of mine and it did not disappoint at all. My wife and I had a classic margherita and a pizza tartufata, and both were incredible.

The staff was extremely nice and welcoming, which made the experience even better.

We loved this place and are definitely coming back.

Atmosphere: 5

Food: 5

Service: 5

What a disappointment! The Caesar salad was like they tossed a bag of romaine and a bag of crumbs on a plate — no anchovy (or freshness in site). A few big shreds of cheese on a pizza with sausage that grey slices — great crust, all else mediocre. Such a co yeast to the lovely surroundings. Not worth the trip! Go to Fiorello's for fresh gourmet ingredients, great thin pizza, salad & ambience

I had a great meal of pasta and meatballs. My wife loved the pasta and clams. Very informal

Rushed to order everything after we bought a bottle wine and wanted to enjoy it and take our time. Dismissive service.

Italy? Yes!

Atmosphere: 5

Food: 5

Service: 5

Horrendous experience! They did not inform us they would not be opened. We went there and the doors were padlocked. Common courtesy is you let the clients know in advance you will not be opened. Particularly, after you asked for confirmation 3 x.

I’ve visited this neighborhood spot many times, but this experience was disappointing. For the first time, my server automatically added a 20% gratuity to our check and then presented the POS machine while waiting expectantly for an additional tip, as if the gratuity had not already been included. I typically tip 20–25%, but this interaction was confusing and uncomfortable. There was also no clear indication on the menu that a gratuity had been added.

Atmosphere: 1

Food: 3

Service: 1

As always this location of Song'e Napule has one of the best Pizzas outside Napoli in Italy as Ciro does it as if we were there with the same ingredients you would find in the other side of the pond...
Definitely worth trying

Atmosphere: 5

Food: 5

Service: 5

Although Song'e Napule West Village branch is my favorite (with their unbeliveable Mortadella and Pistachio pizza), it was a pleasant experience on UWS! Best dough and crust as always, we tried Cotto e Funghi and Pizza Burrata this time, and everything was perfect. Their olive oil is still the most flavorful I ever tried, but there were none on the tables served with the bread, we needed to ask for it.

Atmosphere: 4

Food: 5

Service: 4

I'm really sorry to give a negative review, but unfortunately my expectations were very high also because I often follow their Facebook page. The pizzas were too much burnt underneath, There were three of us, all with the same problem. I understand that one pizza can happen, but for three pizzas, especially for the price you pay, you can't go wrong. The pizza chef should always check the pizza before placing it on the plate and bringing it to the table. Maybe they hope the customer doesn't notice! I noticed that at another table there was also a complaint from another customer about the burnt pizza.I had a little heartburn after dinner. What a shame! Furthermore, the place was slightly heated, uncomfortable chairs. I hope this review can be received in the right way in order to improve the quality.

Atmosphere: 2

Food: 2

Service: 3