I stopped by last night with my son. The atmosphere and the employees were warm, kind, and they took care of us quickly. My child and I stood for 20 minutes once we received our drinks and spent some quality time together at this location. Overall, we had great experience, quick service, kind workers, and the entire coffee shop was so well organized.
Annette Cotton
The cashier with a mask didn’t hand me my food she or he tossed it on the counter. Tossed it like she/he was mad.
Wasn’t happy with today service .
Green World
I would give them zero if I could! How trash some employees could be! I am a Starbucks member more than seven years! My daughter went to get a water and they asked her order first then we give you water! How trash you woman are!!!!
itay Bg
No restroom
Anne Vogt
Employees are on their phone and discussing texts instead of serving customers...
Mar J
Hate to say it, but pretty low in the SBUX power rankings. Even if you order ahead, you still have to wait in line for pickup. Dare you ask for a straw you may get side eye!!
Lola Zantides
I’ve always been a loyal Starbucks customer, but my experience at the Chambers and West Broadway location left me feeling upset and disrespected. I tried to order tap water through the app, but the option wasn’t available. I then approached an employee named Diana to request a simple glass of water, but she refused to provide it and told me to place my order at the counter instead.
When I went to the counter to order water, I also wanted to redeem my points for a Starbucks metal cup. To my disappointment, I was told that I couldn’t use my points, adding to an already frustrating experience.
The refusal to provide something as basic as a glass of water and the dismissive attitude from the staff made me feel like my loyalty as a customer didn’t matter. It’s shocking to receive such poor treatment from a brand that prides itself on quality and customer service. I hope the management takes this feedback seriously and addresses the behavior of their staff.
DeNae Thomas
Really annoying that they’re not open when they say they will be.
Kris
I just ordered a blonde vanilla latte and I’m feeling like today is not my day. It was horrible it was missing vanilla and sweetener.
Jennifer Fleming
The guy took order for my birthday drink and was very accommodating, polite and understanding. Rare in NYC. he's a gem. 💚 Drink was made quickly too.
I went there at 9:50am on Sunday 8/18. The ladies there were nice but the only guy there was very rude & condescending.
Service: 1
Marcelo A. Borges
Very bad service, expensive coffee, watery cappuccino. Avoid
Dirk Baldus
wenn der Kaffee hier so schmeckt wie die Schokolade/Kakao, dann verstehe ich nicht, warum so viele begeistert sind. Das Personal war nett und ok, aber die Produkte zu den Preisen eine echte Enttäuschung. Gerade für nicht Kaffeetrinker war das Schokoladengetränk eine Enttäuschung. Da ist so mancher billiger Automatenkakao um etliche Noten besser.
Atmosphere: 3
Food: 2
Service: 4
Hmetalsoul
I ordered the no ice and just half cup coffee？
Atmosphere: 1
Food: 1
Service: 1
Janita Young
I went in to get a hot coffee and a bagel. The fact that i waited over an hour for my coffee is ridiculous and it felt like they forgot to make it. And on top of that, the lady didn't make thr coffe how i wanted which was rush by the way. They gotta do better.
I stopped by last night with my son. The atmosphere and the employees were warm, kind, and they took care of us quickly. My child and I stood for 20 minutes once we received our drinks and spent some quality time together at this location. Overall, we had great experience, quick service, kind workers, and the entire coffee shop was so well organized.
The cashier with a mask didn’t hand me my food she or he tossed it on the counter. Tossed it like she/he was mad.
Wasn’t happy with today service .
I would give them zero if I could! How trash some employees could be! I am a Starbucks member more than seven years! My daughter went to get a water and they asked her order first then we give you water!
How trash you woman are!!!!
No restroom
Employees are on their phone and discussing texts instead of serving customers...
Hate to say it, but pretty low in the SBUX power rankings. Even if you order ahead, you still have to wait in line for pickup. Dare you ask for a straw you may get side eye!!
I’ve always been a loyal Starbucks customer, but my experience at the Chambers and West Broadway location left me feeling upset and disrespected. I tried to order tap water through the app, but the option wasn’t available. I then approached an employee named Diana to request a simple glass of water, but she refused to provide it and told me to place my order at the counter instead.
When I went to the counter to order water, I also wanted to redeem my points for a Starbucks metal cup. To my disappointment, I was told that I couldn’t use my points, adding to an already frustrating experience.
The refusal to provide something as basic as a glass of water and the dismissive attitude from the staff made me feel like my loyalty as a customer didn’t matter. It’s shocking to receive such poor treatment from a brand that prides itself on quality and customer service. I hope the management takes this feedback seriously and addresses the behavior of their staff.
Really annoying that they’re not open when they say they will be.
I just ordered a blonde vanilla latte and I’m feeling like today is not my day. It was horrible it was missing vanilla and sweetener.
The guy took order for my birthday drink and was very accommodating, polite and understanding. Rare in NYC. he's a gem. 💚 Drink was made quickly too.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went there at 9:50am on Sunday 8/18. The ladies there were nice but the only guy there was very rude & condescending.
Service: 1
Very bad service, expensive coffee, watery cappuccino. Avoid
wenn der Kaffee hier so schmeckt wie die Schokolade/Kakao, dann verstehe ich nicht, warum so viele begeistert sind. Das Personal war nett und ok, aber die Produkte zu den Preisen eine echte Enttäuschung. Gerade für nicht Kaffeetrinker war das Schokoladengetränk eine Enttäuschung. Da ist so mancher billiger Automatenkakao um etliche Noten besser.
Atmosphere: 3
Food: 2
Service: 4
I ordered the no ice and just half cup coffee？
Atmosphere: 1
Food: 1
Service: 1
I went in to get a hot coffee and a bagel. The fact that i waited over an hour for my coffee is ridiculous and it felt like they forgot to make it. And on top of that, the lady didn't make thr coffe how i wanted which was rush by the way. They gotta do better.
Service: 1
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