The coffee was undrinkable at this location and I order Starbucks all the time
Food: 1
Jeff Szczepaniak
Never go to this Starbucks - every single time I have a mobile order it’s at least 15 minutes + and it is not that busy. The employees behind the counter seem to always be running around doing anything but making the drinks. Always chaos. Once they are finally made, they are always incorrect. And when you ask them to fix your order you waited too long for, they roll their eyes and give attitude and do not even apologize and just take the drink to fix - then have the audacity to write smile on the cups when they themselves never smile and look MISERABLE. They are slow, they are rude, and are not welcoming.
Food: 3
Service: 1
Adrain Longo
Simple. I asked for extra caramel, I got extra, EXTRA caramel. When I thought I only had a few minutes to catch my train, the sevice was smooth, super careful, and attentive. Found out my wait was going to be longer than expected for the 9:36 AM to Stamford, so I had a seat at a clean table and in a cozy, well-lit environment. Just can't find any worthy criticism for the experience. 5 Stars does the board.
Atmosphere: 5
Food: 5
Service: 5
Shuai Wang
i've seen several times that they use regular whole milk for orders that specifically ask for soy milk/oatmilk/almond milk. If you have digestive issues or lactose intolerance please reconsider ordering from this place before important meetings or running around in the city without easy access to restroom. :) you don't wanna risk it.
Food: 1
Service: 1
Sean
Garbage Starbucks. Avoid at all cost. The drinks will be wrong and make you sick.
I order a strawberry matcha. I got a weird grayish drink with no strawberry or matches the baristas didn’t care and refuse to acknowledge their mistakes when confronted. Would not even attempt to remake my drink. Just told me what I got is what I order. No thank you or any acknowledge when I come inside. If these are the folks Starbucks hire, no wonder the whole business as a whole is failing.
Atmosphere: 1
Food: 1
Service: 1
Thomas S
I have been a member for over 15 years and i have been visiting this location for many many times, but today for the first time that when i asked for the bathroom code and the lady was saying that i need to purchase something first. Is this new policy? Owner/Management team....you guys can do better than that....
Atmosphere: 5
Food: 5
Service: 1
Rio Lin
They made a mistake with an order - fine, no one is perfect. What’s not acceptable is acting like the job or the customer is beneath you, not admitting that you’ve made a mistake and complaining about the customer even before they left the store. I don’t need an apology - just pure ‘I didn’t hear your right’ is enough. Best of luck to you that girl in the evening today there. I hope you find a job that is not beneath you. Perhaps my mistake was I chose to interact with staff instead of ordering on the phone. Lol
Jerilyn Laskie
Drinks are fine. But I consistently wait 20-30 min for mobile orders, and they’re often out of items. Workers have a bad attitude - prob because they’re understaffed. Has to be one of the worst managed Starbucks in the city.
Atmosphere: 3
Food: 3
Service: 1
Namgyal Wangchuk
I came into Starbucks at 8:55am and ordered a matcha latte and an iced coffee with a ham and Swiss cheese croissant. We received the croissant around 9:05am but our coffee took more than 30 minutes. We inquired the barrista's a few times regarding our drink but was given no assistance. There were three of them so i did not imagine it would take that long. At 9:32am, they handed us the drinks which tasted horrible with no apology for our inconvenience. They even gave us attitude when we requested some modifications to our drinks. The customer service received at this location was very disappointing and horrible. I would go to any other coffee shops before I step into this one! It seemed like the barrista's were helping everyone else but us.
Sonam Dorji
I ordered two venti drinks and I waited over 35 minutes for my order to be made. I had to go up to the barista and ask him to check on my order then only they started to make my drink. I do not recommend this Starbucks location. The customer service is terrible and they don’t feel the need to say sorry for the delayed service as well. I will not be coming to this location moving forward.
I’ve been a Starbucks customer for many years now. I always order ahead of time, especially in the morning before work. I completely understand it gets busy and maybe overwhelming. But I have to call out the tall guy with the kufi on his head for the morning shift. There was no need for your extra remarks, I waited over 15 minutes for a pike. This wasn’t a latte or a signature drink just a regular coffee. And you have the nerve to give me an attitude because I questioned the lady how much longer? There was no need for your ghetto remarks. You should humble yourself and understand this is the job you chose. Terrible service.
Kimani Kamuyu
So glad I decided to write a review about my horrible experience at this location today May 26th around 4:40pm. After reading other reviews I see that this location has a history of very bad customer service.
I had the oddest experience that I've ever experienced at any establishment. I placed my order with a young lady that was very friendly who was wearing glasses. After she took my order I asked her to the code to the bathroom, and then proceeded to go wait for the bathroom which was occupied. Then an employee named Juan asked if I ordered something, and that the bathroom was only for paying customers. I responded back to him and asked him what did he think. He then asked me what my name was, and I responded to him and said why didn't he tell me. Yes, I gave him back what he was dishing! Because I had time today. However, I was rather appalled at his non existent customer service skills. Then the other two baristas jumped on his bandwagon and started asking me my name too. Instead of me verbally giving them my name, I showed the app with my name, and somehow they still all decided to act confused as if they didn't see my order which was clearly placed. To not further exasperate the situation I offered them all a solution to their incompetence and requested a refund. The employee Juan had the nerve to make a snarky comment that he didn't know how to read. It is utterly beyond me that I even wasted my time entertaining any of this. One of the other employees , who said he had just gotten there did give me a refund, and I left and went to another Starbucks a few blocks up where they actually had good customer service.
You all need to do something about the quality of the service at this location asap. The reviews speak of the fact that this isn't an isolated incident. I will certainly not ever patronize this location again. Imagine being in a store full of people and literally being harassed by employees over waiting to use a bathroom after you just placed an order! I certainly let Juan know as well that I felt as though he only questioned me because perhaps I didn't look like the normal demographic which perhaps patronizes this establishment. Unfortunately discrimination even happens amongst minority groups, and I've lived long enough to know exactly what I experienced today. Not acceptable!
Rob McAdams
There are often 15-20 min waits for a mobile order coffee at 9am midweek. Employees stand around chatting vs hustling to make drinks quickly
David Reynolds
Excellent service and great place to sit and enjoy the view.
Tanja Srebotnjak
Old and filthy bathroom, no toilet paper, no toilet seat covers, hand dryer not working.
The coffee was undrinkable at this location and I order Starbucks all the time
Food: 1
Never go to this Starbucks - every single time I have a mobile order it’s at least 15 minutes + and it is not that busy. The employees behind the counter seem to always be running around doing anything but making the drinks. Always chaos. Once they are finally made, they are always incorrect. And when you ask them to fix your order you waited too long for, they roll their eyes and give attitude and do not even apologize and just take the drink to fix - then have the audacity to write smile on the cups when they themselves never smile and look MISERABLE. They are slow, they are rude, and are not welcoming.
Food: 3
Service: 1
Simple. I asked for extra caramel, I got extra, EXTRA caramel. When I thought I only had a few minutes to catch my train, the sevice was smooth, super careful, and attentive. Found out my wait was going to be longer than expected for the 9:36 AM to Stamford, so I had a seat at a clean table and in a cozy, well-lit environment. Just can't find any worthy criticism for the experience. 5 Stars does the board.
Atmosphere: 5
Food: 5
Service: 5
i've seen several times that they use regular whole milk for orders that specifically ask for soy milk/oatmilk/almond milk. If you have digestive issues or lactose intolerance please reconsider ordering from this place before important meetings or running around in the city without easy access to restroom. :) you don't wanna risk it.
Food: 1
Service: 1
Garbage Starbucks. Avoid at all cost. The drinks will be wrong and make you sick.
I order a strawberry matcha. I got a weird grayish drink with no strawberry or matches the baristas didn’t care and refuse to acknowledge their mistakes when confronted. Would not even attempt to remake my drink. Just told me what I got is what I order. No thank you or any acknowledge when I come inside. If these are the folks Starbucks hire, no wonder the whole business as a whole is failing.
Atmosphere: 1
Food: 1
Service: 1
I have been a member for over 15 years and i have been visiting this location for many many times, but today for the first time that when i asked for the bathroom code and the lady was saying that i need to purchase something first.
Is this new policy?
Owner/Management team....you guys can do better than that....
Atmosphere: 5
Food: 5
Service: 1
They made a mistake with an order - fine, no one is perfect. What’s not acceptable is acting like the job or the customer is beneath you, not admitting that you’ve made a mistake and complaining about the customer even before they left the store. I don’t need an apology - just pure ‘I didn’t hear your right’ is enough. Best of luck to you that girl in the evening today there. I hope you find a job that is not beneath you. Perhaps my mistake was I chose to interact with staff instead of ordering on the phone. Lol
Drinks are fine. But I consistently wait 20-30 min for mobile orders, and they’re often out of items. Workers have a bad attitude - prob because they’re understaffed. Has to be one of the worst managed Starbucks in the city.
Atmosphere: 3
Food: 3
Service: 1
I came into Starbucks at 8:55am and ordered a matcha latte and an iced coffee with a ham and Swiss cheese croissant. We received the croissant around 9:05am but our coffee took more than 30 minutes. We inquired the barrista's a few times regarding our drink but was given no assistance. There were three of them so i did not imagine it would take that long. At 9:32am, they handed us the drinks which tasted horrible with no apology for our inconvenience. They even gave us attitude when we requested some modifications to our drinks.
The customer service received at this location was very disappointing and horrible.
I would go to any other coffee shops before I step into this one! It seemed like the barrista's were helping everyone else but us.
I ordered two venti drinks and I waited over 35 minutes for my order to be made. I had to go up to the barista and ask him to check on my order then only they started to make my drink. I do not recommend this Starbucks location. The customer service is terrible and they don’t feel the need to say sorry for the delayed service as well. I will not be coming to this location moving forward.
Restaurantji Recommends
I’ve been a Starbucks customer for many years now. I always order ahead of time, especially in the morning before work. I completely understand it gets busy and maybe overwhelming. But I have to call out the tall guy with the kufi on his head for the morning shift. There was no need for your extra remarks, I waited over 15 minutes for a pike. This wasn’t a latte or a signature drink just a regular coffee. And you have the nerve to give me an attitude because I questioned the lady how much longer? There was no need for your ghetto remarks. You should humble yourself and understand this is the job you chose. Terrible service.
So glad I decided to write a review about my horrible experience at this location today May 26th around 4:40pm. After reading other reviews I see that this location has a history of very bad customer service.
I had the oddest experience that I've ever experienced at any establishment. I placed my order with a young lady that was very friendly who was wearing glasses. After she took my order I asked her to the code to the bathroom, and then proceeded to go wait for the bathroom which was occupied. Then an employee named Juan asked if I ordered something, and that the bathroom was only for paying customers. I responded back to him and asked him what did he think. He then asked me what my name was, and I responded to him and said why didn't he tell me. Yes, I gave him back what he was dishing! Because I had time today. However, I was rather appalled at his non existent customer service skills. Then the other two baristas jumped on his bandwagon and started asking me my name too. Instead of me verbally giving them my name, I showed the app with my name, and somehow they still all decided to act confused as if they didn't see my order which was clearly placed. To not further exasperate the situation I offered them all a solution to their incompetence and requested a refund. The employee Juan had the nerve to make a snarky comment that he didn't know how to read. It is utterly beyond me that I even wasted my time entertaining any of this. One of the other employees , who said he had just gotten there did give me a refund, and I left and went to another Starbucks a few blocks up where they actually had good customer service.
You all need to do something about the quality of the service at this location asap. The reviews speak of the fact that this isn't an isolated incident. I will certainly not ever patronize this location again. Imagine being in a store full of people and literally being harassed by employees over waiting to use a bathroom after you just placed an order! I certainly let Juan know as well that I felt as though he only questioned me because perhaps I didn't look like the normal demographic which perhaps patronizes this establishment. Unfortunately discrimination even happens amongst minority groups, and I've lived long enough to know exactly what I experienced today. Not acceptable!
There are often 15-20 min waits for a mobile order coffee at 9am midweek. Employees stand around chatting vs hustling to make drinks quickly
Excellent service and great place to sit and enjoy the view.
Old and filthy bathroom, no toilet paper, no toilet seat covers, hand dryer not working.
Loading...